Staffing, personnel, and training
Cited in 3 reports, with 3 deficiencies in total.
IVY PARK AT BURBANK
2721 WILLOW STREET, Burbank CA 91505
130 bedsLatest official report Oct 17, 2025Licensed
Additional info
- Telephone
- (818) 954-9500
- Licensee
- BURBANK SUBTENANT LP;OAKMONT MANAGEMENT GRP, LLC
- Administrator
- ANGELA SMITH
- Contact
- ANGELA SMITH
- License first date
- Oct 1, 2018
- License effective date
- Oct 1, 2018
- District office
- WOODLAND HILLS S.RO · (818) 596-4334
- Regional office
- 31
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 6 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Oct 17, 2025
- Most recent deficiency
- Oct 17, 2025
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 22 reports for this facility: 10 inspections, 12 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 7 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 10
- Recorded deficiencies
- 13
- Type A deficiencies
- 6
- Type B deficiencies
- 7
- Substantiated complaints
- 4
- Repeated topics
- 1
More than the typical 7
2 in the last 12 months
More than the typical 8
1 in the last 12 months
More than the typical 3
0 in the last 12 months
More than the typical 5
1 in the last 12 months
More than the typical 3
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(f)
- Regulation authority
- CCR
What the official deficiency says
The licensee shall immediately, or as soon as reasonably possible, communicate with the resident and, if applicable, the resident's representative, about any significant change in condition and the recommendation, if any, of the appropriate licensed medical professional, and if applicable, other specialized care provider. Documentation of such communication shall be added to the resident’s record. This requirement is not met as evidenced by: Based on records review and interview, there was no assessment made to R1 after 2 hospitalizations, this poses a potential health and safety risk to the residents in care.
Official plan of correction
Cleared during visit. An assessment was done on 05/27/25 after CCL's initial visit on 05/21/25.
Deadline recorded: Aug 5, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 5, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
Facility personnel, shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not `met as evidenced by: Based on LPA’s observations, review of facility files and information provided during interviews it was determined that the facility did not provide a sufficient number of staff to meet the needs of residents in care including but not limited to incontinent care, resulting in the risk to the health and safety of residents in care.
Official plan of correction
Administrator will provide sufficient staff to meet resident needs as per CCR 87411(a) and will give LPA copies of staff schedules documenting sufficient personnel to meet the resident needs and copies of required documentation of staff training for existing personnel and any newly hired for the purpose of correcting this deficiency..
Deadline recorded: Feb 19, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 19, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on the investigation conducted by the Investigative Branch, substantiating sexual assault perpetrated by staff #1 (S1) on Resident #1 (R1) which posed an immediate health and safety risk or personal rights risk to persons in care.
Official plan of correction
S1 was terminated. An immediate civil penalty in the amount of $500 is issued.
Deadline recorded: Feb 19, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 19, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
(a)Facility personnel shall at all times be sufficient in numbers... In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports....This requirement is not met as evidence by: Based on interviews conducted, residents and staff revealed, residents have waited an unreasonable amount of time to receive assistance citing the number of staff on shift to provide care, which posed an immediate health, safety and personal rights risk to residents in care.
Official plan of correction
Executive Director (ED) stated a job fair is being held July 31st. Facility has hired two caregivers. ED also states staff involved on Wednesday were given final write ups. Facility provided copies of in-service held on various topic including but not limited to individualize service plans and status checks. POC cleared today.
Deadline recorded: Jul 25, 2024. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Jul 25, 2024
Deficiency Dismissed Type A 07/25/2024 Section Cited CCR 87411(a)
Official record says corrected or clearedOn or before Jul 23, 2024
Correction deadline recordedDeadline Jul 25, 2024
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements - General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidence by: The facility failed to meet residents needs by not providing assistance to R1, who had prior falls that the facility was aware of.
Official plan of correction
Licensee shall provide a signed statement to the department that they have read and will comply with this section by the POC date.
Deadline recorded: Dec 23, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 23, 2022
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: The facility failed to assist R1 in obtaining a higher level of care than the facility could provide to prevent further falls.
Official plan of correction
Licensee shall provide a signed statement that they have read and will comply with this section and provide additional training to care giving staff and provide proof to the department by the POC date.
Deadline recorded: Dec 23, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 23, 2022
Correction not verified in available records
Complaint
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(3)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Right of Residents in all Facilities (a) Residents in all residential care facilities… (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of punitive nature… This requirement is not met as evidenced by: Based on investigation report, record reviews and interviews, the licensee reported the resident was found on the toilet for an extended period of time and shaking noted to have marks on buttocks, which poses an immediate health and safety risk to persons in care.
Official plan of correction
The Licensee agreed to review California Code of Regulations Title 22 Section, Division 6, Chapter 8, Article 8. Personal Right of Residents in all Facilities. The Licensee provided in-service training with all staff regarding regulation 87468.1(a)(3) and develop a plan for medical reassessment to ensure resident changes in condition are addressed according and included in the needs/services plan. The Licensee provided the in-service training documents immediately.
Deadline recorded: Oct 8, 2021. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 8, 2021
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology