WATERMARK AT SAN JOSE, THE

1017 S BASCOM AVE, San Jose CA 95128

Facility 435202937 · RESIDENTIAL CARE ELDERLY (740)

205 bedsLatest official report May 5, 2026Licensed

Additional info

Telephone: (520) 797-4000
Licensee: US ALLIANCE HOLDEN OF SAN JOSE II TENANT;WATERMARK
Administrator: HIGGINS, JOLIE
Contact: HIGGINS, JOLIE
License first date: Nov 14, 2024
License effective date: Nov 14, 2024
District office: SAN JOSE RO · (408) 324-2112
Regional office: 26
Clients served: 983 - RCFE / DEMENTIA

Summary

The available records show 2 Type A and 1 Type B deficiencies for this facility.

Most recent inspection: May 5, 2026
Most recent deficiency: Apr 17, 2026

3 later reports, from Apr 27, 2026 through May 5, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean

Type A: Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B: Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.

In the available public five-year record, CCLD published 14 reports for this facility: 7 inspections, 5 complaint investigations, and 2 licensing or administrative records.

Those records contain 2 Type A and 1 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections: 7
Recorded deficiencies: 3
Type A deficiencies: 2
Type B deficiencies: 1
Substantiated complaints: 1
Repeated topics: 0

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

No topic repeats in the last 36 months

No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Apr 17, 2026Complaint

Allegations1 substantiated · 5 unsubstantiated · 0 unfounded · 2 cited

Resident rightsType A

Official classification: Type A
Official code: 87468.2(a)(4)
Regulation authority: CCR

What the official deficiency says

87468.2 Personal Rights (a) ...residents … shall have all of the following personal rights: … (4) To care, supervision, and services that meet their individual needs and are delivered by staff .... This requirement is not met as evidenced by: Based on record review, staff did not, respond timely to request for assistance. R1’s call log documented 316 activations (08/01/25–12/31/25), including 61 calls with response times up to 67.8 minutes, which poses a immediate health safety & personal rights risk to persons in care.

Official plan of correction

ED/ADM stated that he/she will submit a written plan of correction to address the call light by administering in-service training with Assisted Living Staff and the will submit proof of correction by 4/22/2026

Deadline recorded: Apr 18, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline Apr 18, 2026

Correction not verified in available records

View official report

Food serviceType A

Official classification: Type A
Official code: 87555(b)(27)
Regulation authority: CCR

What the official deficiency says

87555(b)(27) – General Food Service Requirements (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter... This requirement is not met as evidenced by: *removed due to addt'l info*** Based on observation, the facility did not maintain the kitchen in accordance with regulatory requirement. On 09/12/25, LPA observed ice accumulation, food debris, refrigerator temperature of 50°F. which poses an immediate health, safety & personal rights risk to residents in care.

Official plan of correction

ED/ADM stated he/she will submit a written plan of correction to address the kitchen maintenance and will submit the plan of correction by the POC dute date of 04/18/2026. *** CITATION REMOVED DUE TO ADDITONAL INFORMATION RECEIVED*** ***citation removed due to additional information received.***

Deadline recorded: Apr 18, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline Apr 18, 2026

Correction not verified in available records

View official report

View official source

Mar 18, 2026Complaint

Allegations0 substantiated · 0 unsubstantiated · 3 unfounded

No deficiencies recorded in this report

View official source

Mar 5, 2026Complaint

Allegations0 substantiated · 7 unsubstantiated · 4 unfounded · investigated over 2 visits

No deficiencies recorded in this report

View official source

Feb 26, 2026Complaint

Allegations0 substantiated · 5 unsubstantiated · 0 unfounded

No deficiencies recorded in this report

View official source

Feb 20, 2026Complaint

Part of the complaint whose outcome is recorded on Mar 5, 2026 · Control 26-AS-20250707122429

No deficiencies recorded in this report

View official source

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology