Inspection
No deficiencies recorded in this report
WATERMARK AT SAN JOSE, THE
1017 S BASCOM AVE, San Jose CA 95128
205 bedsLatest official report May 5, 2026Licensed
Additional info
- Telephone
- (520) 797-4000
- Licensee
- US ALLIANCE HOLDEN OF SAN JOSE II TENANT;WATERMARK
- Administrator
- HIGGINS, JOLIE
- Contact
- HIGGINS, JOLIE
- License first date
- Nov 14, 2024
- License effective date
- Nov 14, 2024
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 2 Type A and 1 Type B deficiencies for this facility.
- Most recent inspection
- May 5, 2026
- Most recent deficiency
- Apr 17, 2026
3 later reports, from Apr 27, 2026 through May 5, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 14 reports for this facility: 7 inspections, 5 complaint investigations, and 2 licensing or administrative records.
Those records contain 2 Type A and 1 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 3
- Type A deficiencies
- 2
- Type B deficiencies
- 1
- Substantiated complaints
- 1
- Repeated topics
- 0
Fewer than the typical 10
6 in the last 12 months
Fewer than the typical 4
3 in the last 12 months
About the same as most this size
2 in the last 12 months
About the same as most this size
1 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 5 unsubstantiated · 0 unfounded · 2 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Personal Rights (a) ...residents … shall have all of the following personal rights: … (4) To care, supervision, and services that meet their individual needs and are delivered by staff .... This requirement is not met as evidenced by: Based on record review, staff did not, respond timely to request for assistance. R1’s call log documented 316 activations (08/01/25–12/31/25), including 61 calls with response times up to 67.8 minutes, which poses a immediate health safety & personal rights risk to persons in care.
Official plan of correction
ED/ADM stated that he/she will submit a written plan of correction to address the call light by administering in-service training with Assisted Living Staff and the will submit proof of correction by 4/22/2026
Deadline recorded: Apr 18, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 18, 2026
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(27)
- Regulation authority
- CCR
What the official deficiency says
87555(b)(27) – General Food Service Requirements (b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter... This requirement is not met as evidenced by: *removed due to addt'l info*** Based on observation, the facility did not maintain the kitchen in accordance with regulatory requirement. On 09/12/25, LPA observed ice accumulation, food debris, refrigerator temperature of 50°F. which poses an immediate health, safety & personal rights risk to residents in care.
Official plan of correction
ED/ADM stated he/she will submit a written plan of correction to address the kitchen maintenance and will submit the plan of correction by the POC dute date of 04/18/2026. *** CITATION REMOVED DUE TO ADDITONAL INFORMATION RECEIVED*** ***citation removed due to additional information received.***
Deadline recorded: Apr 18, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 18, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 3 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 4 unfounded · investigated over 2 visits
No deficiencies recorded in this reportInspection
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (a)(1) A written report shall be submitted to the licensing agency … within seven days of the occurrence of any of the events specified in (A) through (D) below… date and nature of event… and disposition of the case. This requirement was not met as evidence by: Based on records reviewed and interviews conducted, the facility did not submit a report to licensing regarding the event on 03/12/25 and 3/2/2025. Health and Wellness director confirmed they do not have the reports dated 3/2/25 & 3/12/2025 to provide the Department.
Official plan of correction
ADM stated she will send a letter of understanding regarding the regulation. (Continue) This poses a potential health, safety or personal rights risk to persons in care.
Deadline recorded: Mar 12, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 12, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Mar 5, 2026 · Control 26-AS-20250707122429
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology