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PALO ALTO COMMONS

4075 EL CAMINO WAY, Palo Alto CA 94306

Facility 435202819 · RESIDENTIAL CARE ELDERLY (740)

250 bedsLatest official report Aug 4, 2026Licensed

Additional info
Licensee
WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
Administrator
LI LI
Contact
LI LI
License first date
Jun 30, 2021
License effective date
Jun 30, 2021
District office
SAN JOSE RO · (408) 324-2112
Regional office
26
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 3 Type A deficiencies for this facility.

Most recent inspection
Aug 4, 2026
Most recent deficiency
Mar 27, 2025

12 later reports, from Apr 23, 2025 through Aug 4, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.

In the available public five-year record, CCLD published 29 reports for this facility: 22 inspections, 7 complaint investigations, and 0 licensing or administrative records.

Those records contain 3 Type A and 0 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
22

More than the typical 10

6 in the last 12 months

Recorded deficiencies
3

Fewer than the typical 4

0 in the last 12 months

Type A deficiencies
3

More than the typical 2

0 in the last 12 months

Type B deficiencies
0

Fewer than the typical 1

0 in the last 12 months

Substantiated complaints
1

Most this size have none

0 in the last 12 months

Repeated topics
1

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

All report types
All report typesInspectionComplaintLicensing record
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
View official source
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
View official source
Inspection
Medication handling and storageType A
Official classification
Type A
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care (c) If the resident's physician has stated…facility staff designated… (2) Once ordered by the physician the medication is given according to the physician's directions. This requirement was not met as evidenced by: Based on observations, interviews, and records review, the facility staff did not ensure R1 was given the prescribed PRN medication according to the physician's directions, which posed an immediate health, safety, or personal rights risk to persons in care.

Official plan of correction

The Business Office Director will develop a plan to ensure correct medications ordered by physician are always given to the residents. The Business Office Director will provide a copy of the plan to CCLD by 03/28/2025.

Deadline recorded: Mar 28, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 28, 2025
Correction not verified in available records
View official report
View official source
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
View official source
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
View official source
Complaint

Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited

Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

87411 Personnel Requirements – General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services. This requirement was not met as evidenced by: resident R1 was left in bed multiple times past 1 PM, which poses an immediate health risk to residents in care.

Official plan of correction

Licensee agrees to submit a plan of correction to ensure that staff are sufficient in numbers and competent to provide the services necessary to meet resident needs, including assisting residents in transferring out of bed. Licensee agrees to conduct in-service training with staff and submit staff training records to CCL once training is completed, including training topics, names of staff trained, training dates, and names and qualifications of trainer(s).

Deadline recorded: Nov 15, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 15, 2024
Correction not verified in available records
View official report
View official source
Inspection
Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

Personnel Requirements - General Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This was not met as evidence by: The facility staff failed to prevent resident (R1) from eloping the facility on 11/04/2024. R1 has dementia, is non-ambulatory due to mental condition, deemed not able to leave the facility unassisted, and was able to leave facility unassisted by the scheduled staff on 11/04/2024, which posed an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

The Executive Director will develop a plan to ensure residents are being supervised at all times. Exectuive Director will provide a copy of the plan to CCL by 11/12/24. Immediate Civil Penalty of $500.00 is being assessed today 11/12/24 for the absence of supervision.

Deadline recorded: Nov 12, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 12, 2024
Correction not verified in available records
View official report
View official source
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
View official source
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
View official source

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology