Basic services and supervision
Cited in 2 reports, with 2 deficiencies in total.
649 UNIVERSITY AVENUE, Palo Alto CA 94301
55 bedsLatest official report Aug 21, 2026Licensed
The available records show 2 Type A and 8 Type B deficiencies for this facility.
1 later report, on Aug 21, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 25 reports for this facility: 13 inspections, 12 complaint investigations, and 0 licensing or administrative records.
Those records contain 2 Type A and 8 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 10
6 in the last 12 months
Well above the typical 4
4 in the last 12 months
About the same as most this size
0 in the last 12 months
Well above the typical 1
4 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
BASIC SERVICES Basic services shall...include care and supervision as defined in Section 87101(c)(3) & HSC 1569.2(c)...the facility assumes responsibility for, or provides or promises to provide... ongoing assistance with ADLs without which the resident's physical health, mental health, safety, or welfare would be endangered. This requirement is not met, as evidenced by Acknowledgement Form given to clients, which states that clients should call 9-1-1 in case of a life threatening emergency. Licensee cannot absolve itself from responsibility to meet safety needs of clients.
Plan of correction shall be subof/planmitted . Failure to submit timely pro of correction may result in civil penalty assessment
Deadline recorded: Jun 12, 2026. A deadline is not proof that correction was completed.
PERSONNEL REQUIREMENTS Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met, as significant delayed response times were experienced by residents in September and Ocober 2025 when they activated the emergency signal system in their rooms. This is reflected on facility's device activity reports, and verified by residents. Licensee failed to ensure timely response times when residents called for staff assistance, which posed a potential health, safety or personal rights risk.
Plan of correction to be sent to CCLD BY DUE DATE
Deadline recorded: Jun 12, 2026. A deadline is not proof that correction was completed.
BASIC SERVICES Basic services shall...include care and supervision as defined in Section 87101(c)(3) & HSC 1569.2(c)...the facility assumes responsibility for, or provides or promises to provide... ongoing assistance with ADLs without which the resident's physical health, mental health, safety, or welfare would be endangered. This requirement is not met, as evidenced by Acknowledgement Form given to clients, which states that clients should call 9-1-1 in case of a life threatening emergency. Licensee cannot absolve itself from responsibility to meet safety needs of clients.
Plan of correction shall be submitted in writing to CCLD BY DUE DATE.
Deadline recorded: Mar 19, 2026. A deadline is not proof that correction was completed.
87303(e)(2) (e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This requirement was not met as evidenced by: the water temperatures in one hallway bathroom and 3 out of 4 observed resident living unit bathrooms were over 120 F, which poses an immediate safety risk to residents in care.
Licensee agrees to submit a Plan of Correction by POC date to CCL stating how the licensee plans to ensure that the water temperatures in the faucets used by residents are between 105 F to 120 F.
Deadline recorded: Aug 29, 2024. A deadline is not proof that correction was completed.
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement was not met as evidenced by: Licensee did not ensure that resident R1 was free from abuse and initimidation from R1's Private Duty Care Giver, which poses an immediate safety risk to residents in care.
Licensee agrees to submit a Plan of Correction to CCL by POC date explaining how the Licensee shall train staff on ensuring the personal rights of residents in care are protected, including when a resident is being abused by a private duty care giver. Once training is complete, the Licensee shall submit copies of training logs to CCL, including names of staff trained, training topics, and name(s) and qualifications of trainer(s).
Deadline recorded: Jul 30, 2024. A deadline is not proof that correction was completed.
87211 Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. (D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident. This requirement was not met as evidenced by: Licensee did not ensure that a LIC624 Unusual Incident/Injury Report was submitted to CCL with 7 days of the incident involving resident R1's private duty care giver verbally and physically abusing R1 on 06/30/2024, which poses a potential safety risk to residents in care.
Licensee agrees to submit a Plan of Correction by POC date stating how the licensee shall ensure that incidents involving abuse of residents will be reporting to the Department with an LIC624 Unusual Incident/Injury Report within 7 days of the incident occuring.
Deadline recorded: Aug 6, 2024. A deadline is not proof that correction was completed.
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology