Resident rights
Cited in 2 reports, with 2 deficiencies in total.
1319 BROOKSIDE AVENUE, Redlands CA 92373
75 bedsLatest official report Jul 30, 2026Licensed
The available records show 4 Type A and 4 Type B deficiencies for this facility.
5 later reports, from May 5, 2026 through Jul 30, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 37 reports for this facility: 18 inspections, 19 complaint investigations, and 0 licensing or administrative records.
Those records contain 4 Type A and 4 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 6
10 in the last 12 months
More than the typical 7
4 in the last 12 months
More than the typical 2
1 in the last 12 months
About the same as most this size
3 in the last 12 months
Well above the typical 1
5 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations1 substantiated · 6 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportAllegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this report(8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above by not disposing perishable food by used by date an which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 05/08/2026 Plan of Correction Administrator to review all non perisbale and nonperisbale food and dispose of expired food. Conduct a weekly inventory of food and dispose expired food and or label food items with expiration date to ensure it is a good quality of care.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this report87211 Reporting Requirements A written report shall be submitted to the licensing agency..(b)Any suspected physical abuse that results in serious bodily injury of an elder or dependent adult shall be reported to the local ombudsman, the corresponding licensing agency, ...local law enforcement agency within two (2) hours as required by Welfare and Institutions Code Section. Based on observations, interviews and record review, the administrator did not comply with the section cited above by not submitting an incident report within 7 days of the incident which poses a potential health, safety and personal risk to persons in care.
Executive Director stated that she will conduct a training and review the regulation with all staff and ensure to submit a statement of understanding with all participate to LPA via email by POC due date.
Deadline recorded: Apr 17, 2026. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
87468.2(a)(8) Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (8) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse. This requirement was not met as evidenced by: Based on interviews and records reviewed staff neglect resulted in R1's death. This poses a potential health, safety, or personal rights risk to residents in care.
Licensee will ensure that all care staff/med tech in the care department will be CPR/First Aid training as well as in-services training with all staff. Licensee will email copies of the current care staff CPR/First Aid training with in-service training to LPA by POC due date.
Deadline recorded: Oct 30, 2025. A deadline is not proof that correction was completed.
Personnel Requirements: General Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not met as evidenced by: based on interviews and records reviewed S1 failed to demonstrate competency when she did not perform first aid. This poses a potential health, safety, or personal rights risk to residents in care.
Licensee confirmed S1 is no longer an employee. Licensee will ensure in-service on the requirements and expectation of their duties while on duty, will email copies to LPA by POC due date.
Deadline recorded: Nov 5, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87468.2(a)(4) Additional perosnal rigths of residents of privately operated faclilites (a)... facilities for the elderly shall have all of the following personal rights: (4) to care, supervision and services that meet...This requirement is not met as evidence by: Based on interviews and records review licensee did not ensure the physical safety of resident 1 (R1) and did not call 911 per the family's request, which posed an immediate risk to the health and safety of the resident in care.
licensee/Adminsitrator will complete an in house training on emergency protocol when residents are in need of immediate care and submit proof to LPA by plan of correction due date.
Deadline recorded: Aug 11, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
87608. Postural Supports (a) Based on the individual's preadmission appraisal, and subsequent changes to that appraisal, the facility shall provide assistance and care for the resident in those activities of daily living which the resident is unable to do for himself/herself...(5)Under no circumstances shall postural supports include tying, depriving, or limiting the use of a resident's hands or feet. Based on interviews, the licensee did not comply with the section cited above evidenced by tying a resident in his wheelchair with a bedsheet which poses an immediate health, safety or personal rights risk to persons in care.
Executive Director has provided LPA with the in service training to staff on restraining residents.
Deadline recorded: Jun 12, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Jun 19, 2026 · Control 56-AS-20240529094451
(a) The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidence by: The Licensee did not comply with the section cited by the signal system in room 100 was not operating; which poses/posed a potential health, safety or personal rights risk to persons in care.
The Executive Director stated that maintenance staff would check the battery in the call system before the end of the day. The Executive Director stated that the call system button in room 100 is now working properly. The Executive director shall provide a certification statement confirming that the signal system is working properly.
Deadline recorded: Jun 19, 2024. A deadline is not proof that correction was completed.
INCIDENTAL MEDICAL & DENTAL CARE The licensee shall arrange, or assist in arranging, for medical & dental care appropriate to the conditions and needs of residents. This requirement is not met as evidenced by: Based on file review & interviews, the licensee failed to seek medical attention in a timely manner it was 2 days before facility staff arranged for appropriate medical care for R1.
The licensee has agreed to provide in-service training on the cited regulation to all staff to ensure medical care is arranged in a timely manner along with a statement of understanding signed by all staff by the POC date of 12/15/2023.
Deadline recorded: Dec 15, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportThe official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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