Medication handling and storage
Cited in 2 reports, with 3 deficiencies in total.
BEST CARE GUEST HOME
817 S OAKS AVENUE, Ontario CA 91762
14 bedsLatest official report Jan 14, 2026Licensed
Additional info
- Telephone
- (909) 638-8871
- Licensee
- STA CLARA INC
- Administrator
- GARCIA, RICHIE
- Contact
- GARCIA, RICHIE
- License first date
- Nov 13, 2020
- License effective date
- Nov 13, 2020
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 935 - ELDERLY
Summary
The available records show 5 Type A and 4 Type B deficiencies for this facility.
- Most recent inspection
- Nov 21, 2025
- Most recent deficiency
- Jan 14, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 26 San Bernardino County facilities licensed for 7 to 15 beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 11 reports for this facility: 7 inspections, 4 complaint investigations, and 0 licensing or administrative records.
Those records contain 5 Type A and 4 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 9
- Type A deficiencies
- 5
- Type B deficiencies
- 4
- Substantiated complaints
- 2
- Repeated topics
- 2
More than the typical 6
1 in the last 12 months
More than the typical 7
3 in the last 12 months
More than the typical 2
2 in the last 12 months
About the same as most this size
1 in the last 12 months
More than the typical 1
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Fire safety and emergency preparedness
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. Based on observation and interviews, the licensee did not comply with section cited above by not ensuring Resident #1 (R1) was given appropriate medical services, which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Licensee confirmed to understand regulation cited and stated to ensure all residents are given appropriate medical treatment when needed. Plan of Correction (POC) will be cleared.
Deadline recorded: Jan 21, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 21, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Fire safety and emergency preparednessType A
- Official classification
- Type A
- Official code
- 87203
- Regulation authority
- CCR
What the official deficiency says
87203 Fire Safety All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement was not met as evidenced by: Based on observation and interviews, the Licensee did not comply with the regulation cited above by not ensuring to protect life and property against fire and panic. LPAs observed the side gate/perimeter fence gate that exits to the front yard with a locked pad lock. This poses an immediate health and safety risk to residents in care.
Official plan of correction
During the facility visit on 07/13/2021, the licensee agrees to remove the padlock observed on the side gate/perimeter fence gate and stated not to lock the side gate/perimeter fence gate without Licensing and Fire Marshall approval. Licensee immediately removed the padlock observed on the side gate/perimeter fence gate during visit on 07/13/2021. Plan of Correction (POC) cleared.
Deadline recorded: Feb 26, 2025. A deadline is not proof that correction was completed.
Corrective action observedRecorded in report dated Feb 25, 2025
Plan of correction recorded
Correction deadline recordedDeadline Feb 26, 2025
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology