BEST CARE GUEST HOME

817 S OAKS AVENUE, Ontario CA 91762

Facility 361880991 · RESIDENTIAL CARE ELDERLY (740)

14 bedsLatest official report Jan 14, 2026Licensed

Additional info
Licensee
STA CLARA INC
Administrator
GARCIA, RICHIE
Contact
GARCIA, RICHIE
License first date
Nov 13, 2020
License effective date
Nov 13, 2020
District office
SAN BERNARDINO ASC · (951) 248-2222
Regional office
56
Clients served
935 - ELDERLY

Summary

The available records show 5 Type A and 4 Type B deficiencies for this facility.

Most recent inspection
Nov 21, 2025
Most recent deficiency
Jan 14, 2026

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 26 San Bernardino County facilities licensed for 7 to 15 beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 11 reports for this facility: 7 inspections, 4 complaint investigations, and 0 licensing or administrative records.

Those records contain 5 Type A and 4 Type B deficiencies.

1 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
7

More than the typical 6

1 in the last 12 months

Recorded deficiencies
9

More than the typical 7

3 in the last 12 months

Type A deficiencies
5

More than the typical 2

2 in the last 12 months

Type B deficiencies
4

About the same as most this size

1 in the last 12 months

Substantiated complaints
2

More than the typical 1

1 in the last 12 months

Repeated topics
2

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType B
Official classification
Type B
Official code
87468.1(a)(2)
Regulation authority
CCR

What the official deficiency says

87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. Based on observation and interviews, the licensee did not comply with section cited above by not ensuring Resident #1 (R1) was given appropriate medical services, which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee confirmed to understand regulation cited and stated to ensure all residents are given appropriate medical treatment when needed. Plan of Correction (POC) will be cleared.

Deadline recorded: Jan 21, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 21, 2026
Correction not verified in available records
View official report
Inspection
Medication handling and storageType A
Official classification
Type A
Official code
87465(h)(4)
Regulation authority
CCR

What the official deficiency says

(h) The following requirements shall apply to medications which are centrally stored: (4) All centrally stored medications shall be labeled and maintained in compliance with state and federal laws. No persons other than the dispensing pharmacist shall alter a prescription label. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not ensuring Resident #5 (R5) and Resident #6 (R6) centrally stored medication logs were maintained and updated, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 11/24/2025 Plan of Correction Administrator stated to send photo documentation of updated centrally stored medication logs for R5 and R6 to LPA Hernandez by Plan of Correction (POC) due date.

Plan of correction recorded
Correction not verified in available records
View official report
Medication handling and storageType A
Official classification
Type A
Official code
87465(c)(3)
Regulation authority
CCR

What the official deficiency says

(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) A record of each dose is maintained in the resident's record. The record shall include the date and time the PRN medication was taken, the dosage taken, and the resident's response. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not ensuring the date, time, dosage taken, and residents response was properly documented for Resident #4 (R4) PRN medication administration, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 11/24/2025 Plan of Correction Administrator stated to speak with staff in regards to properly documenting PRN medication. POC will be cleared.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited

Fire safety and emergency preparednessType A
Official classification
Type A
Official code
87203
Regulation authority
CCR

What the official deficiency says

87203 Fire Safety All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement was not met as evidenced by: Based on observation and interviews, the Licensee did not comply with the regulation cited above by not ensuring to protect life and property against fire and panic. LPAs observed the side gate/perimeter fence gate that exits to the front yard with a locked pad lock. This poses an immediate health and safety risk to residents in care.

Official plan of correction

During the facility visit on 07/13/2021, the licensee agrees to remove the padlock observed on the side gate/perimeter fence gate and stated not to lock the side gate/perimeter fence gate without Licensing and Fire Marshall approval. Licensee immediately removed the padlock observed on the side gate/perimeter fence gate during visit on 07/13/2021. Plan of Correction (POC) cleared.

Deadline recorded: Feb 26, 2025. A deadline is not proof that correction was completed.

Corrective action observedRecorded in report dated Feb 25, 2025
Plan of correction recorded
Correction deadline recordedDeadline Feb 26, 2025
View official report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Medication handling and storageType A
Official classification
Type A
Official code
87465(h)(5)
Regulation authority
CCR

What the official deficiency says

(h) The following requirements shall apply to medications which are centrally stored: (5) Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview and record review, the licensee did not comply with the section cited above by pre-pouring 12 out of 12 residents whole day medication in a small container which poses an immediate health, safety or personal rights risk to residents in care.

Official plan of correction

POC Due Date: 11/16/2023 Plan of Correction The Licensee stated to train all staff on CCR 87465(h)(5) and submit proof of Staff Training Log to LPA Brown at plan of correction (POC) due date.

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(d)
Regulation authority
CCR

What the official deficiency says

(d) There shall be lamps or light appropriate for the use of each room and sufficient to ensure the comfort and safety of all persons in the facility. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview, the licensee did not comply with the section cited above by not having a lamp in Resident #1 (R1) bedroom which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 11/24/2023 Plan of Correction The Licensee stated to purchase lamp for R1's bedroom and submit proof to LPA Brown at POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(e)(5)
Regulation authority
CCR

What the official deficiency says

(e) Water supplies and plumbing fixtures shall be maintained as follows: (5) Non-skid mats or strips shall be used in all bathtubs and showers. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview, the licensee did not comply with the section cited above by not having non-skid mats or strips in Room #2, Room #3 and Room #8 which poses a potential health, safety or personal rights risk to residents in care.

Official plan of correction

POC Due Date: 11/24/2023 Plan of Correction The Licensee stated to purchase non-skid mats or strips for Room #2, Room #3 and Room #8 and submit prrof to LPA Brown at POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Fire safety and emergency preparednessType A
Official classification
Type A
Official code
87203
Regulation authority
CCR

What the official deficiency says

87203 Fire Safety All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshall for the protection of life and property against fire and panic. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview, the licensee did not comply with the section cited above by securing the side gate in the backyard with a pad lock which poses potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 11/16/2023 Plan of Correction The Licensee unlocked/removed the pad lock that secured the side gate of the facility during the visit. POC Cleared. Licensee shall keep the side gate secured but not locked in any capacity. The LIcensee stated to train all staff on CCR 87203 and submit proof of Training Log to LPA Brown at POC due date.

Official record says corrected or clearedOn or before Nov 15, 2023
Plan of correction recorded
View official report
Health conditions and treatmentsType B
Official classification
Type B
Official code
87608(a)(3)
Regulation authority
CCR

What the official deficiency says

87608 Postural Supports (a) Based on the individuals preadmission appraisal....(3) A written order from a physician indicating the need for the postural support shall be maintained in the residents record. The licensing agency... This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview andrecord review, the licensee did not comply with the section cited above by having Resident #12 (R12) half bed rail with no written order from R12's physician indicating the need for the postural support maintained in R12's facility record which poses a potential health, safety or personal rights risk to residents in care.

Official plan of correction

POC Due Date: 11/24/2023 Plan of Correction The Licensee stated to submit written order from R12's physician indicating the need for the postural support and submit letter to Community Care Licensing Division (CCLD) requesting approval for R12's half bedrail at the facility by plan of correction (POC) due date.

Plan of correction recorded
Correction not verified in available records
View official report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology