HACIENDA LIVING

11412 TELEPHONE AVE, Chino CA 91710

Facility 361881151 · RESIDENTIAL CARE ELDERLY (740)

6 bedsLatest official report May 22, 2026Licensed

Additional info

Telephone: (909) 271-2764
Licensee: LA HACIENDA LLC
Administrator: VELAZQUEZ, RAUL
Contact: VELAZQUEZ, RAUL
License first date: Jul 16, 2021
License effective date: Jul 16, 2021
District office: SAN BERNARDINO ASC · (951) 248-2222
Regional office: 56
Clients served: 935 - ELDERLY, 983 - RCFE / DEMENTIA, 985 - RCFE / HOSPICE

Summary

The available records show 2 Type A and 2 Type B deficiencies for this facility.

Most recent inspection: May 11, 2026
Most recent deficiency: May 22, 2026

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean

Type A: Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B: Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 229 San Bernardino County facilities licensed for 6 or fewer beds.

In the available public five-year record, CCLD published 8 reports for this facility: 3 inspections, 5 complaint investigations, and 0 licensing or administrative records.

Those records contain 2 Type A and 2 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections: 3
Recorded deficiencies: 4
Type A deficiencies: 2
Type B deficiencies: 2
Substantiated complaints: 2
Repeated topics: 0

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

No topic repeats in the last 36 months

No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

May 22, 2026Complaint

Allegations3 substantiated · 3 unsubstantiated · 0 unfounded · 3 cited

Medical and dental careType A

Official classification: Type A
Official code: 87465(a)(1)
Regulation authority: CCR

What the official deficiency says

(a) A plan for incidental medical...The plan shall encourage routine medical... and provide for assistance in obtaining such care, by compliance with the following:(1)The licensee shall arrange, or assist in arranging, for medical appropriate to the conditions and needs of residents..this requirement is not met as evidenced by: The Licensee did not comply with the section cited above by Staff did not make appropriate arranges to obtain R1 prescribed medications resulting in R1 not having medications on hand; which poses an immediate health, safety, and personal rights risks to persons in care.

Official plan of correction

The Licensee/Administrator stated that they will obtain R1's daily medication#1 by POC due date.

Deadline recorded: May 25, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline May 25, 2026

Correction not verified in available records

View official report

Medication handling and storageType A

Official classification: Type A
Official code: 87465(h)(2)
Regulation authority: CCR

What the official deficiency says

(h) The following...apply to medications which are centrally stored:(2)Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication; this requirement is not met as evidenced by: The licensee did not comply with the section cited above by LPA observed resident's medications stored unlocked in kitchen refrigerator; which poses an immedicate health, safety, and personal rights risks to persons in care.

Official plan of correction

The Licensee/Administrator stated that the refrigerated medications will be placed in an appropriate locked container by POC due date.

Deadline recorded: May 25, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline May 25, 2026

Correction not verified in available records

View official report

Medical and dental careType B

Official classification: Type B
Official code: 87465(d)(3)
Regulation authority: HSC

What the official deficiency says

(d)If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication...facility staff designated by the licensee, shall be permitted to assist the resident with self-administration provided; (3)The date and time the PRN medication was taken, the dosage taken, and the resident's response shall be documented and maintained in the resident's facility record. The Licensee did not comply with the section cited above by not maintaining a record of when all three (3) residents PRN medications were taken.

Official plan of correction

The Licensee shall provide staff training PRN medication management and submit documentation of training by POC due date.

Deadline recorded: Jun 5, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline Jun 5, 2026

Correction not verified in available records

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May 11, 2026Inspection

Resident rightsType B

Official classification: Type B
Official code: 87468.1(a)(1)
Regulation authority: CCR

What the official deficiency says

Title 22, Division 6 Chapter 8 87468.1 Personal Rights of Residents in All Facilities a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. Based on interviews conducted, the licensee did not comply with the section cited above by not ensuring that resident #1 (R1) to be accorded dignity in their personal relationships with staff, residents, and other persons which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee/Administrator agrees to submit a statement of understanding to follow the regulation cited above by plan of correction (POC) due date.

Deadline recorded: May 13, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded

Correction deadline recordedDeadline May 13, 2026

Correction not verified in available records

View official report

View official source

Oct 15, 2025Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · investigated over 2 visits