Resident rights
Cited in 2 reports, with 2 deficiencies in total.
PALM COURT ASSISTED LIVING
201 S. SUNRISE WAY, Palm Springs CA 92262
130 bedsLatest official report Jul 3, 2026Licensed
Additional info
- Telephone
- (760) 327-8351
- Licensee
- WINDSOR COURT ASSISTED LIVING, LLC
- Administrator
- AURELIEN FRUIT
- Contact
- AURELIEN FRUIT
- License first date
- Mar 28, 2000
- License effective date
- Mar 28, 2000
- District office
- RIVERSIDE ASC · (951) 248-2222
- Regional office
- 18
- Clients served
- 981 - RCFE / DELAYED
Summary
The available records show 5 Type A and 9 Type B deficiencies for this facility.
- Most recent inspection
- Mar 5, 2026
- Most recent deficiency
- Jul 3, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 54 Riverside County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 65 reports for this facility: 9 inspections, 56 complaint investigations, and 0 licensing or administrative records.
Those records contain 5 Type A and 9 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 9
- Recorded deficiencies
- 14
- Type A deficiencies
- 5
- Type B deficiencies
- 9
- Substantiated complaints
- 10
- Repeated topics
- 1
More than the typical 7
2 in the last 12 months
Well above the typical 3
3 in the last 12 months
More than the typical 1
0 in the last 12 months
Well above the typical 2
3 in the last 12 months
Well above the typical 1
3 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80087(a)(1)
- Regulation authority
- CCR
What the official deficiency says
80087 Buildings and Grounds, (a) The facility shall be clean, safe, sanitary and in good repair at all times..., (1) The licensee shall take measures to keep the facility free of flies and other insects. This requirement was not met as evidenced by: Based on interviews conducted and observation, staff did not ensure residents' rooms were free of insects. This posed potential personal rights and/or health and safety risk to residents in care.
Official plan of correction
Director of business development agree to discuss the matter with the Administrator and the Licensee and send proof of pest control services to LPA by the POC due date via email.
Deadline recorded: Jul 17, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 17, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 87312
- Regulation authority
- CCR
What the official deficiency says
Motor Vehicles Used in Transporting Residents: Only drivers licensed for the type of vehicles,,, Any vehicle used by the facility to transport residents shall be maintained in a safe operating condition. This requirement was not met as evidenced by: Based on interviews conducted and records review, the facility transportation vehicle did not have working air conditioner for over 30 days. This posed potential personal rights and health and safety risks to residents in care.
Official plan of correction
Licensee replaced the air conditioner in the transportation vehicle as evidenced by repair invoice observed by LPA.
Deadline recorded: May 29, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 29, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87224(b)
- Regulation authority
- CCR
What the official deficiency says
Eviction Procedures. (b) The licensee may, upon obtaining prior written approval from the licensing agency...The licensing agency may grant approval for the eviction upon a finding of good cause. This requirement was not met as evidenced by: Based on records review and staff interview, the licensee issued the eviction notice to the resident's responsible person without the Department's approval. This posed potential heath, safety or personal rights risk to the resident in care.
Official plan of correction
Licensee will rescind the eviction notice sent to the resident's responsible person and obtain formal training for the staff including the Licensee, Administrator and the staff left in charge on eviction procedures from an outside vendor and send proof of the said training.
Deadline recorded: Oct 2, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 2, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)(3)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This deficiency is evidenced by the following: R1 and R2 were video recorded by S1 having intercourse without their knowledge or consent. This poses a health and safety risk to clients in care.
Official plan of correction
Administrator suspended then terminated S1 due to this behavior. Administrator agrees to conduct personal rights training for all current staff and send a list of material and a log of all employees who participated in training to LPA by POC due date.
Deadline recorded: Jul 4, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 4, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(3)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This deficiency is evidenced by the following: R1 was left in a non-working motorized wheelchair in room unable to call for assistance by S1. This poses a health and safety risk to clients in care.
Official plan of correction
Administrator suspended then terminated S1 due to this behavior. Administrator agrees to conduct personal rights training for all current staff and send a list of material and a log of all employees who participated in training to LPA by POC due date.
Deadline recorded: Jul 4, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 4, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Licensing and administrationType B
- Official classification
- Type B
- Official code
- 1569.655(a)
- Regulation authority
- HSC
What the official deficiency says
Health and Safety Code (a) If a licensee of a residential care facility for the elderly increases the rates of fees for residents or makes increases in any of its rate structures for services, the licensee shall provide no less than 60 days' prior written notice to the residents Based on record reviews and staff interviews, staff did not provide notice to residents of rent increase. This posed a potential health and safety or personal rights risk to residents in care.
Official plan of correction
Administrator corrected the deficiency already in 2022.
Deadline recorded: May 2, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 2, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 3 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 3 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Apr 29, 2024 · Control 18-AS-20210621122750
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 4 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 3 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited
Background checksType A
- Official classification
- Type A
- Official code
- 87355
- Regulation authority
- CCR
What the official deficiency says
87355 Criminal Record Clearance(b) Prior to the Department issuing a license, the applicant, administrator and any adults other than a client, residing in the facility shall have a criminal record clearance or exemption. This requirement is not met as evidenced by: Based on observation, and interview the licensee did not ensure that Maria A. was associated to the facility prior to beginning their employment. This poses an immediate healthy, safety and personal rights risk to persons in care.
Official plan of correction
The Licensee agrees to associate S1 to the facility by 5pm on the due date indicated.
Deadline recorded: May 17, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 17, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. evidenced by: Based on observation and interviews conducted with staff and residents, the Licensee did not ensure R1 was afforded dignity when they were hit by R2 while in care which poses a potential health, safety, and personal rights risk to residents in care.
Official plan of correction
The licensee agrees to conduct an inservice training regarding the personal rights of residents to ensure compliance regarding this requirement. Proof of completion of training to be submitted to CCL by 5pm on the due date indicated.
Deadline recorded: May 30, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 30, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jun 27, 2025 · Control 18-AS-20221227143725
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 3 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in ...Facilities: (a) In addition to the rights listed ...residents in...facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs... This requirement was not met as evidenced by: Based on interview and record review, the licensee did not comply with the above regulation with one resident (R1). On 4/4/22, R1 was able to exit the facility without staff's knowledge. Staff did not check on R1 from 12:16pm to 2:54pm. R1 was a known exit-seeker. This was an immedaite safety risk R1.
Official plan of correction
Licensee agrees to re-evaluate how frequently residents with exit-seeking behavior should be checked on by staff. Licensee to additionall review how R1 exited from the facility and consider implementing additional precautions to the faciltiy's physical plant. Licensee to provide LPA Colvin with Self-Certification of inspection of physical plant and where R1 escaped from, and inform LPA Colvin if any changes are going to be made to prevent furture elopements. Licensee to additionally inform LPA Colvin if they have concluded if residents with elopement behavior require additional status checks. Due by Plan of Correction date of 8/24
Deadline recorded: Aug 24, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 24, 2022
Correction not verified in available records
Inspection
Incident reportingType A
- Official classification
- Type A
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements: (a) Each licensee shall furnish.. reports...including...: (1) A written report shall be submitted...within seven days of the occurrence of any of the events specified...(D) Any incident which threatens the welfare, safety or health of any resident... This requirement was not met as evidenced by: Based on record review, the Licensee did not comply with the above regulation with multiple incidents. LPA Colvin observed that R1 was physically violent with other residents multiple times from 6/12/22 - 7/1/22 with only one report (7/1/22) being sent to Licensing. This was an immediate safey risk for all residents.
Official plan of correction
Licensee agrees to review Title 22 Regulations regarding Reporting Requirements, and re-train staff on what should be brought to Management attention. Licensee to provide LPA Colvin with proof of training and Statement of Acknowledgement regarding reporting incidents of violence where residents are victims. Training and Statement of Understanding due by Plan of Correction date of 7/15/22.
Deadline recorded: Jul 15, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 15, 2022
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(5)(D)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care: (a) A plan...provide for assistance in obtaining such care...:(5) Facility staff ...may assist persons...as needed. Assistance...shall be limited to ...: (D) Assistance...does not include...hiding or camouflaging medications...without the resident's knowledge and consent... This requirement was not met by: Based on interviews conducted, the Licensee did not comply with the regulation with one resident. Staff administered R1's medication without R1's knowledge by putting it in R1's morning juice due to R1 refusing medication. This was an immediate personal rights violation of R1.
Official plan of correction
Licensee agrees to have staff re-trained on Medication Administration and Resident's Rights. A specific emphasis should be placed on resident's right to refuse medication and Title 22 Regulation cited here. Proof of training to be submitted to LPA Colvin by Plan of Correction date of 7/15/22.
Deadline recorded: Jul 15, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 15, 2022
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(c)
- Regulation authority
- CCR
What the official deficiency says
Reappraisals: (c) The licensee shall arrange a meeting with the resident, the resident’s representative, if any, appropriate facility staff...when there is significant change in the resident’s condition.... This requirement was not met as evidenced by: Based on interviews and record review, the Licensee did not comply with the above regulation with one resident. R1 was observed to have a significant change in condition (behavioral) in June 2022, but the facility did not conduct a reappraisal of R1's needs. This was a potential safety risk for R1.
Official plan of correction
Licensee agrees to conduct a reappraisal of R1 upon R1's return to the facility from their psychaitric hold. Reappraisal shall be submitted to LPA Colvin by Plan of Correction date of 7/29/22.
Deadline recorded: Jul 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 29, 2022
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents...: (a) In addition to the rights listed ...residents...shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs.... This requirement was not met as evidenced by: Based on record review and interviews, the Licensee did not comply with the above regulations for multiple residents. R1 was reported to have been violent with multiple residents, but the facility failed to document this in the other residents' file. This was a potential personal rights violation of residents.
Official plan of correction
Licensee agrees to retrain staff on documentation of significant events (progress notes), specifically documenting events which involve mulitple residents in each resident file. Proof of retraining to be submitted to LPA Colvin by Plan of Correction date of 7/29/22.
Deadline recorded: Jul 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 29, 2022
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by: Based on record review and interview, the Licensee did not comply with the above regulation with at least one aspect of the facility. R1 was physically and verbally aggressive with multiple residents for nearly 2 months prior to the facility having R1 removed. This was an immediate safety risk to residents.
Official plan of correction
Licensee agrees to re-evaluate how management are notofied of resident's potentially dangerous behavior as well how this is to be addressed. Licensee to provide LPA Colvin with updated facility policy on how violence/aggression is documents, reported, and handled by staff to ensure safety of staff and residents. Facility policy due by Plan of Correction date of 7/15/22.
Deadline recorded: Jul 15, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 15, 2022
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
1 complaint has no published investigation report
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
- Apr 18, 2024 · Control 18-AS-20220624161823
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology