TRUE LIVING CARE LLC

Official classification

Type B

Official code

87463(i)

Regulation authority

CCR

What the official deficiency says

(i) When there is significant change in condition, as defined in Section 87101, Definitions, or once every 12 months, whichever occurs first, the licensee shall arrange an in-person or virtual meeting or conference call to share the reappraisal with the resident, the resident's representative, if applicable, and appropriate facility staff, as specified in Section 87467, Resident Participation in Decision Making. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above as five (5) out of five (5) resident files were missing reappraisals with residents or their representatives' signatures which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 06/24/2026 Plan of Correction Administrator stated they will review the reappraisals with residents and their representatives and will obtain signatures. Administrator will submit proof to CCLD by the due date.

Official classification

Type B

Official code

87555(b)(23)

Regulation authority

CCR

What the official deficiency says

(b) The following food service requirements shall apply: (23) All readily perishable foods or beverages capable of supporting rapid and progressive growth of micro-organisms which can cause food infections or food intoxications shall be stored in covered containers at appropriate temperatures. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above as five (5) food items were not stored at appropriate temperatures which posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 06/12/2025 Plan of Correction Administrator stored food items at appropriate temperatures during the visit. Administrator stated they will conduct additional training with staff regarding food service requirements and will submit proof to CCL by 06/12/2025.

Official classification

Type A

Official code

87468.1(a)(1)

Regulation authority

CCR

What the official deficiency says

87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1)To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above in that staff #1 and staff #2 did not treat residents with dignity and respect which posed an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Both staff have been terminated since 07/31/2024. POC is cleared.

Deadline recorded: Oct 23, 2024. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87608(a)(5)

Regulation authority

CCR

What the official deficiency says

(a)Based on the individual's preadmission appraisal...Postural supports may be used under the following conditions. (5)Under no circumstances shall postural supports include tying, depriving, or limiting the use of a resident's hands or feet. This requirement is not met as evidenced by: Based on observation and record review, Licensee did not comply with section cited above. 1 (one) non-hospice resident had full bedrails and 2 (two) residents had half-rails with no physician orders. This poses an immediate health, safety and personal rights risk to persons in care.

Official plan of correction

Administrator removed full bedrail during the time of the visit. Administrator will contact physicians for half-bedrail orders and submit proof to CCL by due date.

Deadline recorded: Aug 15, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87468.2(a)(1)

Regulation authority

CCR

What the official deficiency says

(a)...residents in privately operated residential care facilities for the elderly shall have all of the following personal rights:(1) To have a reasonable level of personal privacy in...use of the Internet, and meetings of...family groups. This requirement is not met as evidenced by: Based on observation and interviews, Licensee did not comply with section cited above in that cameras with auditory component were in common areas where residents use internet and have family visits. This poses a potential personal rights risk to persons in care.

Official plan of correction

Administrator removed cameras with auditory components during the time of the visit. Administrator will inform LPA of future plans to install cameras. POC is cleared.

Deadline recorded: Aug 21, 2024. A deadline is not proof that correction was completed.