Resident rights
Cited in 6 reports, with 7 deficiencies in total.
Jul 28, 2026Nov 14, 2024May 22, 2024May 14, 2024Mar 12, 2024Sep 29, 2023
5527 LAUREL CANYON BLVD, Valley Village CA 91607
100 bedsLatest official report Jul 28, 2026Licensed
The available records show 24 Type A and 29 Type B deficiencies for this facility.
No later report is available, so the records do not show what happened afterward.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 80 reports for this facility: 28 inspections, 52 complaint investigations, and 0 licensing or administrative records.
Those records contain 24 Type A and 29 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 7
6 in the last 12 months
Well above the typical 8
4 in the last 12 months
Well above the typical 3
2 in the last 12 months
Well above the typical 5
2 in the last 12 months
Well above the typical 3
2 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 6 reports, with 7 deficiencies in total.
Jul 28, 2026Nov 14, 2024May 22, 2024May 14, 2024Mar 12, 2024Sep 29, 2023
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
(a) In addition to the rights listed in Section 87468.1… (8) To be free from neglect… and verbal, mental, physical, or sexual abuse. This requirement was not met as evidenced by: Based on interviews and record review the Licensee did not comply with the above cited section as R1 was not free from sexual abuse which poses an immediate health, safety, and personal rights risk to persons in care.
The Licensee will schedule staff training on sexual abuse and staff conduct with a third party vendor and provide CCLD proof by POC due date.
Deadline recorded: Jul 29, 2026. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
(f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidenced by: Based on interview and record review, the Licensee did not comply with the section cited above as the Licensee did not meet R1’s care and supervision needs that resulted in an elopement which posed/poses an immediate health, safety, and/or personal rights risk to residents in care.
The Licensee will provide staff training on care and supervision needs as well as elopement protocols and submit proof along with a statement of understanding by POC due date.
Deadline recorded: Oct 16, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
87464 Basic Services (f) Basic services shall at a minimum include: (4) Personal assistance and care as needed by the resident ... pre-admission appraisal, with those activities of daily living such as ... bathing ... This requirement was not met as evidenced by: Based on interviews and record review, the Licensee did not comply with the section cited above as the licensee did not assist residents with showers which posed/poses an immediate health, safety, and personal rights risk to residents in care.
The Executive Director (ED) will have Staff ensure shower logs are being completed at the end of each shift as well as update Staff training. The ED will submit a statement of understanding to CCLD by POC due date.
Deadline recorded: Jul 18, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 2 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
Personal Rights of Residents in All Facilities:Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by: Staff #4 responded back to Resident #1 when they requested their medication by cursing at them and this poses a possible risk to the rights of the resident
Licensee will provide the Department with evidence of current personal rights training or conduct personal rights training and provide evidence of the training by 11/21/24
Deadline recorded: Nov 21, 2024. A deadline is not proof that correction was completed.
87465(c)(2) Incidental and Medical Care: ....Once ordered by the physician the medication is given according to the physician's directions. This requirement has not been met as evidenced by: The facility was short staffed and the residents were not being given their medications in a timely manner and this poses an immediate risk to the health of the residents.
Licensee will provide a written plan of action to ensure that the facility always has sufficient staff and medications available to ensure the medications are dispensed in a timely manner by 11/21/24.
Deadline recorded: Nov 21, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 11 unsubstantiated · 0 unfounded · investigated over 3 visits
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 3 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on interviews and observation, the facility did not provide residents a safe, healthful and comfortable accommodations, as bed bugs were observed and interviews confirmed bed bugs. This posed a potential health, safety, and personal rights risk to residents in care.
Current Administrator stated that they have the pest control company assess the facility and all resident rooms for pest control. Ongoing service is provided. Administrator will provide invoice copies from 8/2023 to present. Also submit what steps have been taken to rectify the facility pest issues and what actions will be taken to ensure facility is maintained free of pests.
Deadline recorded: May 28, 2024. A deadline is not proof that correction was completed.
Safeguards for Resident Cash, Personal Property, and Valuables Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above as it related to former administrator storing/leaving resident's belongings outside in the parking lot to get rid of bed bugs. This posed a potential personal rights risk to residents in care.
The current Administrator has agreed to do the following: 1. Submit a Plan of Action, detailing how the facility will ensure that resident personal property is safeguarded. Submit plan to CCLD by 05/24/2024.
Deadline recorded: May 28, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
§1569.312(a)Basic services requirements. Every facility required to be licensed under this chapter shall provide at least the following basic services: (a) Care and supervision as defined in Section 1569.2. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above as the licensee failed to provide adequate supervision to R1 who signed out of the facility and never returned, which posed an immediate health and safety risk to residents in care.
Licensee will submit a Plan of Action, documenting how the facility will follow-up with residents who do not sign back in after an outing to ensure residents are provided appropriate care and supervision. Submit plan to CCL on or before 5/22/2024.
Deadline recorded: May 22, 2024. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Additional Personal Rights of Residents in Privately Operated Facilities. (a)In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (1) To have a reasonable level of personal privacy in accommodations …This requirement is not met as evidence by: Based on information obtained through interviews, the administrator searched R1’s dresser and nightstand drawers without prior permission, which poses a potential health, safety and personal rights risk to resident in care.
The ED will review the regulations on Residents’ Rights and will email the CCL department a statement of understanding and review of the regulation 87468.2- Additional Personal Rights of Residents in Privately Operated Facilities.
Deadline recorded: May 31, 2024. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Eviction Procedures. (d) The licensee shall set forth in the notice to quit the reasons relied upon for the eviction with specific facts to permit determination of the date, place, witnesses, and circumstances concerning those reasons. This requirement is not met as evidenced by: Based on interviews, and record review, licensee did not meet with the section above by not including date, place, witnesses, and circumstances surrounding the concerns of the eviction, which causes a potential personal rights violation to residents in care.
Administrator agreed to do the following: 1.Rescind the eviction notice within the next 24 hours. This must be done in writing. Submit proof to CCL by 05/03/2024 2.Create a valid eviction notice for R1 and submit the eviction notice to CCL for prior approval.
Deadline recorded: May 3, 2024. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Sep 4, 2024 · Control 29-AS-20230508154924
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Sep 4, 2024 · Control 29-AS-20230508154924
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on May 22, 2024 · Control 29-AS-20230814151148
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on interviews and observation, the facility did not provide R1 a safe, healthful and comfortable accommodations, as bed bugs were observed and interviews confirmed bed bugs which poses a potential health, safety, and personal rights risk to residents in care.
Administrator will have a pest control company assess all resident room for pest control. Additionally, Administrator will come up with a plan to keep the facility free of pest and a plan to offer R1 additional help.
Deadline recorded: Jun 16, 2023. A deadline is not proof that correction was completed.
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
87465(h)(2)Incidental Medical and Dental CareThe following requirements shall apply to medications which are centrally stored: ...shall be kept in a safe and locked place that is not accessible to persons other than employees …centrally stored medication. This requirement is not met as evidenced by: Based on interviews and observation the licensee did not comply with the section cited above, as R2’s medication was mixed with R1’s medication, which poses a potential health and safety risk for residents in care.
Licensee agrees to conduct staff training to ensure that residents medications are not missmanaged. Proof of training, sign in sheets, and supportive documentaion must be sent to LPA by 04/07/2023.
Deadline recorded: Apr 7, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Mar 30, 2023 · Control 29-AS-20210209095613
87211(a)(1)(D) Reporting Requirements. A written report shall be submitted … within seven days of the occurrence of any of the events specified ... (D) Any incident which threatens the welfare, safety or health of any resident ... This requirement is not met as evidenced by: Based on record review, and interviews, the licensee did not comply with the section cited above, as R1’s POA and CCLD were not informed of R1’s hospitalization, which poses a potential health and safety risk for residents in care.
The licensee has agreed to do the following:1) Inform the CCLD that the Licensee has reviewed the regulation related to reporting requirements and self certify via a letter that they have completed the review, and submit proof via a self-certification letter to CCLD by 03/17/2023.
Deadline recorded: Mar 17, 2023. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities. Residents shall have all of the following....: (4)To care, supervision, and services that meet their individual needs...and are delivered by staff that are sufficient in numbers,. This requirement is not met as evidenced by: Based on the investigation, licensee did not comply with the section cited above, as staff did not provide adequate supervision, resulting in a resident falling, which poses an immediate health and safety risk to residents in care.
The Administrator agreed to do the following: 1. Submit a Plan of Action, detailing how staff are trained to respond to resident falls (witnessed and unwitnessed). In addition, detail the facility's protocol surrounding fall prevention. Submit to CCL by 2/24/2023
Deadline recorded: Feb 24, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87211(a)(1)(D) Reporting Requirements. A written report shall be submitted … within seven days of the occurrence of any of the events specified ... (D) Any incident which threatens the welfare, safety or health of any resident ... This requirement is not met as evidenced by: Based on record review, and interviews, the licensee did not comply with the section cited above, as family members and CCLD were not informed of R1’s hospitalization, which poses a potential health and safety risk for residents in care.
The licensee has agreed to do the following:1) Inform the CCLD that the Licensee has reviewed the regulation related to reporting requirements and self certify via a letter that they have completed the review, and submit proof via a self-certification letter to CCLD by 01/17/2023.
Deadline recorded: Feb 17, 2023. A deadline is not proof that correction was completed.
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidence by: Based on interviews, the licensee did not comply with the section cited above as the facility abandoned R1 for 2 days at the hospital which poses an immediate health, safety and personal rights risk to resident in care.
Administrator will conduct all staff training on Personal Rights to all staff and submit documentation and attendees to CCL by 02/15/2023.
Deadline recorded: Feb 8, 2023. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87211(a)(1)(D) Reporting Requirements. A written report shall be submitted … within seven days of the occurrence of any of the events specified ... (D) Any incident which threatens the welfare, safety or health of any resident ... This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, as reports were not submitted for incidents to both CCL and Regional Center, which poses a potential health and safety risk for residents in care.
The licensee has agreed to do the following: 1) Conduct staff training on incident reporting and submit proof to CCLD by 01/13/2023.
Deadline recorded: Jan 13, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87211(a)(1)(D) Reporting Requirements. A written report shall be submitted … within seven days of the occurrence of any of the events specified ... (D) Any incident which threatens the welfare, safety or health of any resident ... This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, as reports were not submitted for all of R1’s incidents to both CCL and Regional Center, which poses a potential health and safety risk for residents in care.
The licensee has agreed to do the following: 1. Submit incident reports for R1’s incidents and/or hospitalizations for the record. Review the report for exact dates. Submit to CCL no later than 11/11/2022. 2. Conduct staff training on incident reporting and submit proof to CCL by 11/11/2022.
Deadline recorded: Nov 11, 2022. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87211(c) Reporting Requirements. Any suspected physical abuse that does not result in serious bodily injury... shall be reported to the local ombudsman, the licensing agency, and the local law enforcement agency within twenty-four (24) hours. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, as facility staff did not fulfill reporting requirements to appropriate parties, including Mandated Reporter requirements by reporting suspected abuse, which poses an immediate health and safety risk to residents in care.
Licensee agree to review 87211 Reporting Requirements. Submit memo of understanding regarding reporting requirements, including Mandated Reporting, to CCL via email by 3/4/2022
Deadline recorded: Mar 4, 2022. A deadline is not proof that correction was completed.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87224(a) Eviction Procedures. The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5). Thirty (30) days written notice to the resident is required… This requirement is not met as evidenced: Based on interview and record review, the licensee did not comply with the section cited above, as the issued eviction notice to R1 was invalid, which poses an immediate health and safety risk to residents in care.
Administrator agreed to do the following: 1.Rescind the eviction notice within the next 24 hours. This must be done in writing. Submit proof to CCL by 12/22/2021 2.Create a valid eviction notice for R1 and submit the eviction notice to CCL for prior approval. Notice must be completed no later than 12/31/2021.
Deadline recorded: Dec 22, 2021. A deadline is not proof that correction was completed.
Additional Personal Rights of Residents in Privately Operated Facilities. (19) To have prompt access to review all of their records and... photocopied records shall be provided within two (2) business days and at a cost that does not exceed the community standard for photocopies. This requirement was not met as evidenced by: Based on interviews, and record review, the licensee did not meet the above section by failing to produce requested records resulting in a potential risk to the personal rights of residents in care.
The Licensee has agreed to do the following: 1. Third party training and acknowledgment in Title 22, Division 6, Chapter 8. 87468.2 Additional Personal Rights of Residents in Privately Operated Facilities by 10/29/2021.
Deadline recorded: Oct 29, 2021. A deadline is not proof that correction was completed.
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology