Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportGLEN TERRA ASSISTED LIVING
917 N LOUISE STREET, Glendale CA 91207
155 bedsLatest official report Apr 14, 2026Licensed
Additional info
- Telephone
- (818) 291-1918
- Licensee
- ALF MANAGEMENT GROUP, INC.
- Administrator
- CARLOS LARA
- Contact
- CARLOS LARA
- License first date
- Aug 2, 2017
- License effective date
- Aug 2, 2017
- District office
- WOODLAND HILLS S.RO · (818) 596-4334
- Regional office
- 31
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 6 Type A and 11 Type B deficiencies for this facility.
- Most recent inspection
- Sep 21, 2025
- Most recent deficiency
- Mar 18, 2026
1 later report, on Apr 14, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 212 Los Angeles County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 44 reports for this facility: 9 inspections, 35 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 11 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 9
- Recorded deficiencies
- 17
- Type A deficiencies
- 6
- Type B deficiencies
- 11
- Substantiated complaints
- 6
- Repeated topics
- 0
More than the typical 7
2 in the last 12 months
Well above the typical 8
4 in the last 12 months
More than the typical 3
0 in the last 12 months
Well above the typical 5
4 in the last 12 months
More than the typical 3
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(3)
- Regulation authority
- CCR
What the official deficiency says
87555(b)(3) General Food Service Requirements(b) The following food service requirements shall apply: (3) Between meals nourishment or snacks shall be made available for all residents unless limited by dietary restrictions prescribed by a physician. This requirement is not met as evidenced by. On 01/09/26 and before licensee failed to ensure that snacks are available or accessible to residents between meals.
Official plan of correction
By POC due date, the licensee wil submit a written plan describing how snacks will be consistently available between meals. The facility menu will be updated to include snacks times and options, and a current weekly menu with snack information will be submitted to CCLD.
Deadline recorded: Apr 8, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 8, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities- (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(2) To be accorded safe, healthful..... . This requirement is not met as evidenced by: Based on the interviews, medical record review and R1's facility file review the facility did not ensure to provide proper/enough care to R1 to prevent multiple falls which poses a potential risk to residents in care.
Official plan of correction
The Executive Director agreed to provide staff training on Personal Rights of Residents and will provide copy of the training materials to RO/LPA by the POC due date, which is 09/25/2025.
Deadline recorded: Sep 25, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 25, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jul 12, 2024 · Control 31-AS-20240319091602
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Records and plan of operationType B
- Official classification
- Type B
- Official code
- 87506(e)
- Regulation authority
- CCR
What the official deficiency says
87506 Resident Records.(e) Original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident. This was not met as evidenced by: R1 was discharged on 10/25/18 and file for R1 was requested in April and May of 2021 but staff could not provide the file. This shows a potential health and safety risk for residents in care and supervision.
Official plan of correction
Facility to conduct in service training for management staff regarding Title 22 Regulations on Resident Records. Sign in sheet of start participating to be provided to CCL by POC due date.
Deadline recorded: Aug 10, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 10, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited · investigated over 2 visits
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
87466 Observation of the Resident.. The licensee shall ensure...observed for changes in physical, mental, ...functioning .... appropriate assistance is provided...physical health condition are observed, the licensee shall ensure that such changes are documented...resident's responsible person, if any. This requirement is not met as evidenced by: Based on interviews conducted, the facility did not take any action to mitigate the falls for R1. R1 had multiple falls from September 2020 to March 2022 which resulted in serious injuries, this poses an immediate risk to residents in care.
Official plan of correction
Administrator to submit written Plan of Correction to ensure the facility is meeting Title 22 Regulation. Administrator to submit a faxed or mailed copy of POC by due date.
Deadline recorded: Jun 3, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 3, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jun 2, 2023 · Control 28-AS-20220328103723
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
87466 Observation of the Resident.. The licensee shall ensure...observed for changes in physical, mental, ...functioning ....appropriate assistance is provided...physical health condition are observed, the licensee shall ensure that such changes are documented...resident's responsible person, if any. This requirement is not met as evidenced by: Based on interviews conducted, the facility did not take any action to mitigate the falls for R1. R1 had multiple falls from September 2020 to March 2022 which resulted in serious injuries which posed an immediate risk to residents in care.
Official plan of correction
Administrator to submit written Plan of Correction to ensure the facility is meeting Title 22 Regulation. Administrator to submit a faxed or mailed copy of POC by due date.
Deadline recorded: Apr 18, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 18, 2023
Correction not verified in available records
Administrator qualificationsType B
- Official classification
- Type B
- Official code
- 87405(d)(1)
- Regulation authority
- CCR
What the official deficiency says
87405 (d)(1) Administrator Qualifications and Duties (d) The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply. (1) Knowledge of the requirements for providing care and supervision appropriate to the residents. Based on interviews conducted, the facility did not take any action to mitigate R1’s falls. Additionally, the facility did not contact R1’s PCP and failed to make updates to R1’s case plan which posed a potential risk to residents in care.
Official plan of correction
Administrator to submit written Plan of Correction to ensure the facility is meeting Title 22 Regulation. Administrator to submit a faxed or mailed copy of POC by due date.
Deadline recorded: Apr 18, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 18, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Dementia careType B
- Official classification
- Type B
- Official code
- 87705(I)(6)
- Regulation authority
- CCR
What the official deficiency says
87705(I)(6) Care of Persons with Dementia. The following initial and continuing requirements shall be met for the licensee to lock exterior doors or perimeter fence gates: Locked exterior doors or perimeter fences with locked gates shall not substitute for trained staff in sufficient numbers to meet the care and supervision needs of all residents. This requirement was not met as evidenced by: Based on interviews & record done by LPA Tao the licensee did not ensure that locked gates do not substitute staff to meet supervision needs of residents, on 7/29/21 R1 left the facility unsupervised which poses a potential health & safety risk to residents in care.
Official plan of correction
The administrator agreed to create a plan to ensure that Locked exterior doors or perimeter fences with locked gates will not substitute for trained staff in sufficient numbers to meet the care and supervision needs of all residents. Proof of correction will be submitted via email to gail.johnson@dss.ca.gov.
Deadline recorded: Apr 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. Based on interviews, the licensee did not ensure all the residents get the covid-19 testing which poses a potential health, safety, and personal rights to residents in care.
Official plan of correction
The licensee shall review the Provider Information Notices PIN 21-32.1-ASC on testing guidance. In addition, the licensee shall perform weekly covid-19 testing to all staff and residents until no new cases are identified in sequential rounds of testing covering a 14-day period. The licensee shall submitted a statement acknowledging the PIN has been reviewed and to ensure that testing are performed until the testing is fulfilled by POC due date 2/11/22.
Deadline recorded: Feb 11, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 11, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Jan 28, 2022 · Control 28-NP-20220125080926
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
1 complaint has no published investigation report
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
- Sep 29, 2021 · Control 28-AS-20210412091729
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology