SONRISA VILLA INC.

Official classification

Type A

Official code

1569.2(c)

Regulation authority

HSC

What the official deficiency says

Health and Safety Code section 1569.2(c) provides: (c) " Care and supervision " means the facility assumes responsibility for, or provides or promises to provide in the future, ongoing assistance with... taking medications. The requirement was not met as evidenced by Department observations & interviews. Medication servies were not rendered to to 16 of 76 residents in care which posed a potential health and safety risk to the persons in care.

Official plan of correction

On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temproary Manager to oversee operations. TM reported medications have been refilled for residents in care and re-trained Medtech staff.

Deadline recorded: Feb 11, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

80087(a)

Regulation authority

CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. This requirement was not met as evidenced by the Department's observations & interviews. The facilities bedbug infestation posed a health and safety risk to 76 of 76 persons in care.

Official plan of correction

On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temproary Manager to oversee operations. TM reported fumigation services for the extermination of bedbugs have been initiated.

Deadline recorded: Feb 25, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87213

Regulation authority

CCR

What the official deficiency says

The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records... This requirement was not met as evidenced by the Department's records review observation & staff interviews. The Licensee's financial plan was insufficient which posed a health & safety risk to 76 of 76 persons in care.

Official plan of correction

On 01/10/2026 the Department issued a Temporary Suspension Order (TSO) and installed a Temporary Manager to oversee facility operations.

Deadline recorded: Feb 11, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87468.2(a)(8)

Regulation authority

CCR

What the official deficiency says

Additional Personal Rights of Residents in Privately Operated Facilities (a) ...residents shall have all of the following personal rights:(8) To be free from neglect, financial exploitation... This requirement was not met as evidenced by the Department's observations & interviews. The facility's mismanagement of P & I funds and record keeping posed a health & safety risk to 76 of 76 persons in care.

Official plan of correction

On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temporary Manager to oversee the facility operations.

Deadline recorded: Feb 11, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.65(c)

Regulation authority

HSC

What the official deficiency says

Increase in fee rates for elderly residents; 90 days’ written notice... If a licensee increases rates...Welfare and Institutions Code, the licensee shall meet the requirements for SSI/SSP rate increases, as prescribed by law. This requirement was not met as evidenced by the Department's observations and interviews. The Licensee attempted to increase fee rates which posed a health & safety risk for 76 of 76 persons in care.

Official plan of correction

On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temporary Manager to oversee facility operations.

Deadline recorded: Feb 11, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87465(a)(4)

Regulation authority

CCR

What the official deficiency says

87465 Incidential Medical and Dental: (4) The licensee shall assist residents with self-administered medications as needed... This requirement was not met as evidence by: Based on records review, the facility did not assist resident with obtaining their requireed medications and posed a health risk to 15 of 76 residents in care.

Official plan of correction

On 01/10/2026, the Department issued a Temporary Suspension Order and installed a Temporary Manager (TM) to oversee operations. TM reported medication management and initiated orders. This is deemed cleared during today's visit.

Deadline recorded: Feb 12, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

80087(a)(1)

Regulation authority

CCR

What the official deficiency says

The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. The licensee shall take measures to keep the facility free of flies and other insects. Based on records reviews, staff did not address the bug infestation on 1 out of 79 residents in care which posed a potential health risk to 1 of 79 residents in care.

Official plan of correction

Facility threw mattressess and cleaned rooms with chemichals.

Deadline recorded: Jan 23, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.686(a)(5)

Regulation authority

HSC

What the official deficiency says

(a) A licensee shall notify the department, State Long-Term Care Ombudsman, all residents, and, responsible party in writing, within two business days... (5) A utility company has sent a notice of intent to terminate utility service on the property within not more than 15 days of the notice. This requirement was not met, as evidenced by Based on record review, the licensee did not notify the required agencies regarding terminiation of utiliyt services for 79 out 79 [R1-R79] residents which posed a potential health and safety risk to residents in care.

Official plan of correction

Licensee paid the utility bill and agreed to notify all required agencies in the event of utility services are interrupted or terminated. Licensee agreed to provide proof of paid utility bills for the month of January 2026.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

1569.185(a)(1)

Regulation authority

HSC

What the official deficiency says

Failure to pay the required annual licensing fee shall constitute grounds for forfeiture of the license (a)(1) An application fee adjusted by facility and capacity shall be charged by the department for the issuance of a license to operate a residential care facility for the elderly. After initial licensure, a fee shall be charged by the department annually on each anniversary of the effective date of the license. This requirement was not met, as evidenced by Based on record review, the licensee did not pay the annual licensing fee which poses a potential health and safety risk to 79 out of 79 residents.

Official plan of correction

Licensee agreed to pay balance of the annual licensing fee by POC due date.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87633(a)(4)

Regulation authority

CCR

What the official deficiency says

(a)The licensee shall be permitted to accept or retain residents…(4) A written hospice care plan which specifies the care, services, and necessary medical intervention related to the terminal illness as necessary to supplement the care and supervision provided by the facility is developed for each resident. This requirement was not met evidenced by: Based on record review, the licensee did not maintain hosice care plans for 18 out 18 [R1-R18] residents, which posed a potential health and safety risk to residents in care.

Official plan of correction

Licensee agreed to obtain and maintain current hospice care plans for each resident receiving hospice services by POC.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.317

Regulation authority

HSC

What the official deficiency says

Absentee notification plan for missing residents. Every residential care facility...issues that arise when a resident is missing from the facility...Section 1569.80. The plan shall include... requirement that an administrator of the facility, or his or her designee, inform the resident’s authorized representative when that resident is missing from the facility and the circumstances in which an administrator of the facility, or his or her designee, shall notify local law enforcement when a resident is missing from the facility. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not follow their Absentee Notification Plan for 1 out of 79 [R1] residents, which posed an immediate health and safety risk to residents in care.

Official plan of correction

Licensee will have staff trained regarding Absentee notification plan for missing residents by a vendor. Licensee will submit proof of scheduled training date by POC due date. In addition, the training will be submitted within 2 weeks. An immediate civil penatly was assessed.

Deadline recorded: Jan 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

1569.58

Regulation authority

HSC

What the official deficiency says

Persons prohibited from being a licensee, owning beneficial interest in licensed facility, or holding certain positions... for reinstatement. Engaged in conduct that is inimical to the health...welfare, or safety...receiving services from the facility, or ...State of California This requirement is not met as evidenced by: Based on interviews and record review, the licensee's staff engaged in conduct inimical in 1 out of 30 [S1] staff, which posed an immediate health and safety risk to evident in care.

Official plan of correction

Staff was terminated. POC corrected.

Deadline recorded: Jan 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87355(e)(3)

Regulation authority

CCR

What the official deficiency says

87355 Criminal Record Clearance (e) All individuals subject to a criminal record review... shall prior to working, residing or volunteering in a licensed facility (3) Request a transfer of a criminal record clearance... This requirement was not met as evidenced by: Based on record review, the licensee did not ensure that a criminal record clearance transfer was complete for 1 of 30 staff members prior to working in the facility, which poses an immediate health, safety and personal rights risk to 79 of 79 residents in care.

Official plan of correction

Licensee agreed not to allow staff to work or be present in the facility until S1 - S4 have been fingerprinted and associated to the facility. Provide proof of Guardian Association by POC date. A civil penalty was assessed.

Deadline recorded: Jan 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(a)

Regulation authority

CCR

What the official deficiency says

87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: Based on record review, the licensee did not ensure that the oven in the facility kitchen was working in the facility, which poses an potential, safety and personal rights risk to 79 of 79 residents in care.

Official plan of correction

Licensee agreed to ensure the oven is operable by POC date.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87555(a)

Regulation authority

CCR

What the official deficiency says

General Food Service Requirements (a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents.... All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement was not met as evidenced by: Based on record review, the licensee did not ensure that the oven in the facility kitchen was working in the facility, which poses an potential, safety and personal rights risk to 79 of 79 residents in care.

Official plan of correction

Licensee purchased a 2 day supply of perishable food on 1/8/2026. Licensee will send weekly photos of purchased food items along with receipts by POC due date.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87412(a)

Regulation authority

CCR

What the official deficiency says

Personnel Records(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: This requirement was not met as evidenced by: Based on record review, the licensee did maintain personnel records, which poses an potential, safety and personal rights risk to 79 of 79 residents in care.

Official plan of correction

Licensee agreed to ensure all staff records are current and maintained by POC due date.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87705(f)(2)

Regulation authority

CCR

What the official deficiency says

CARE OF PERSONS WITH DEMENTIA The licensee shall ensure that the fire clearance includes approval of locked exterior doors or perimeter fence gates and that facility staff on all shifts have access to, and know how to use, equipment needed to unlock exterior doors or perimeter fence gates. This requirement was not met as evidenced by: Based on observations and record review, the licensee did not ensure approval was obtained prior to locking exterior doors. This poses an immediate safety risk to 79 of 79 residents in care.

Official plan of correction

Facility manager deactivated the locked exterior door during today's visit. Facility manager stated a written plan would be provided to CCL regarding disposition of removal or application of fire authority. A civil penalty in the amount of $500 was assessed. POC due to CCL by POC date.

Deadline recorded: Jan 8, 2026. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87468.1(a)(15)

Regulation authority

CCR

What the official deficiency says

Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have all of the following personal rights: To send and receive unopened correspondence in a prompt manner. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not ensure 1 out of 100 [R1] resident received their correspondence unopened and in a prompt manner, which posed a potential Personal Rights risk to residents in care.

Official plan of correction

The Manager stated they will be using a package delivery form and have residents sign once they obtain their package. The Manager also stated she will conduct in-service training on the form and ensure packages are delivered unopened and in a prompt manner. Manager will submit proof of training. POC due date 10/30/24.

Deadline recorded: Oct 30, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(e)(6)

Regulation authority

CCR

What the official deficiency says

(e) Water supplies and plumbing fixtures shall be maintained as follows: (6) Toilet, handwashing and bathing facilities shall be maintained in operating condition. Additional equipment shall be provided in facilities accommodating physically handicapped and/or nonambulatory residents, based on the residents' needs. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview the licensee did not comply with the section cited above in one (1) out of five (5) resident bedrooms (did not have hot water) that were inspected which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 06/22/2024 Plan of Correction Facility will have water heater repaired by the plan of correction due date. Facility staff will notify LPA once repairs are made and will email LPA receipt of repairs by plan of correction due dat.

Official classification

Type A

Official code

87202(a)

Regulation authority

CCR

What the official deficiency says

87202 Fire Clearance: “(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department, or district providing fire protection services, or the State Fire Marshal.” This requirement was not met, as evidenced by: Based on LPA observation and manager interview: Licensee did not maintain ongoing compliance with its prior-approved fire clearance, which posed an immediate safety risk to 100 of 100 residents (R1 through R100) in care.

Official plan of correction

During today’s visit, Licensee contacted a vendor to schedule service for the facility’s fire extinguishers. Licensee agreed to E-mail the completed vendor invoice and a photograph of one of the updated extinguisher service tags to LPA, by 03/05/2024.

Deadline recorded: Feb 6, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87705(j)

Regulation authority

CCR

What the official deficiency says

87705 Care of Persons with Dementia: “(j) The licensee shall have an auditory device or other staff alert feature to monitor exits, if exiting presents a hazard to any resident.” This requirement was not met, as evidenced by: Based on records and interviews, during today’s visit, Licensee did not have continuously active auditory devices or other staff alert features to monitor exits, which posed a potential safety risk to 31 of 100 residents (R2 through R34) in care.

Official plan of correction

During today’s visit: Licensee activated (turned on) the auditory alarms at each exterior door (other than the lobby front door). Licensee agreed to retrain its staff to: a) keep all such alarms activated 24/7, and b) remind residents that such doors are to be used as emergency exits only. Licensee also contacted a vendor to repair the faulty front door alarm sensor; the appointment is scheduled for 02/08/2024. Licensee agreed to send a copy of the staff training sign-in sheet, a copy of the vendor's completed invoice, and a video of the front door alarm in action (both left and right sides) to LPA, by the POC due date.

Deadline recorded: Mar 5, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87505(a)

Regulation authority

CCR

What the official deficiency says

87505 Admissions Agreements: “(a) The licensee shall complete an individual written admission agreement, as defined in Section 87101(a), with each resident or the resident's representative, if any.” This requirement was not met, as evidenced by: Based on LPA observation and staff interview, for 1 of 100 residents (R1), licensee did not complete an individual written admission agreement, which posed a potential personal rights risk to persons in care.

Official plan of correction

Licensee agreed to coordinate with appropriate persons, as needed, to complete an Admissions Agreement for R1. Licensee agreed to E-mail a copy of the Admissions Agreement to LPA, by the POC due date. Licensee agreed to conduct an internal audit to ensure that all current residents have a signed Admissions agreement. Licensee agreed to review their internal policies/procedures, to ensure that the signed Admissions Agreement is treated as a required document at time of move-in.

Deadline recorded: Mar 5, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87211(a)(1)(D)

Regulation authority

HSC

What the official deficiency says

A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence........(D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident. Based on interviews and records review, the Licensee did not submit an incident report to the Department regarding AWOL of R1 & R2. This poses an potential safety risk to 101 of 101 residents in care. Basic services shall at a minimum include: Care and supervision ... " Care and supervision " means the facility assumes responsibility for, or provides or promises to provide in the future, ongoing assistance with activities of daily living without which the resident’s physical health, mental health, safety, or welfare would be endangered. This requirement was not met as evidenced by: Based on interviews, R1 and R2 eloped due to facility staff’s lack of supervision. This posed an immediate safety risk to two residents in care.

Official plan of correction

Manager will provide training to staff about reporting requirements and wil submit proof of training to LPA Ramirez by POC due date. Manager will create an absentee notification plan and provide training to staff about absentee notification plan. Manager will submit proof of training to LPA Ramirez by POC due date.

Deadline recorded: Jan 5, 2024. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

80087(c)(a)

Regulation authority

CCR

What the official deficiency says

c) All outdoor and indoor passageways, stairways, inclines, ramps, open porches and other areas of potential hazard shall be kept free of obstruction.(a)The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. This requirement was not met as evidenced by: Based on observation review, the licensee did not ensure that patio was safe, or sanitary condition, which posed an immediate Health, Safety and Personal Rights Risk to person in care. Safety risk residents in care.

Official plan of correction

Licensee will maintain facility patio by keeping it free and clear of debris, wooden benches in good repair, gardening tools locked up and exposed wires covered. LPA Observed corrections on February 3, 2023

Deadline recorded: Aug 24, 2023. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(a)

Regulation authority

CCR

What the official deficiency says

87305(a)- The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met, as evidenced by: based on observations and interviews, licensee did not maintain elevator in good repair. This posed a potential safety risk to 37 of 102 residents in care.

Official plan of correction

Faclity representative agreed they will submit a written plan for obtaining elevator repair or replacement, with estimated completion dates and cost details, by POC date. Currently 37 residents are on second floor.

Deadline recorded: Jul 31, 2023. A deadline is not proof that correction was completed.

Official classification

Type B

Official code

87303(e)(6)

Regulation authority

CCR

What the official deficiency says

87303(e)(6)- Maintenance and Operations - Toilet ...facilties shall be maintained in operating condition. This requirement was not met, as evidenced by: based on observations and interviews, one toilet was non-operational. This posed a potential health risk to 102 residents in care.

Official plan of correction

Facility representative agreed they will submit proof of toilet repair invoice and photo of repaired toilet in common area downstairs bathroom, by POC date.

Deadline recorded: Jul 31, 2023. A deadline is not proof that correction was completed.

Official classification

Type A

Official code

87203

Regulation authority

CCR

What the official deficiency says

87203 Fire Safety: " All facilities shall be maintained in conformity with the regulations adopted by the State Fire Mashall for the protection of life and property against fire... " This requirement was not met as evidenced by: Based on photographic evidence, records, and interviews, Licensee did not maintain the facility in conformity with fire regulations, which posed an immediate safety risk to 83 of 83 residents in care.

Official plan of correction

By time of CCLD's visit, Licensee had removed chain and padlock from the front door and completed written corrective counseling with S1 and S2, removing the immediate safety threat. Licensee shall arrange retraining for remaining staff on fire safety requirements, taught by a third-party source, and submit training sign-in sheet(s) to LPA by the POC due date.

Deadline recorded: Mar 18, 2022. A deadline is not proof that correction was completed.