Resident rights
Cited in 2 reports, with 2 deficiencies in total.
ATRIA GRAND OAKS
2177 E THOUSAND OAKS BLVD, Thousand Oaks CA 91362
140 bedsLatest official report Mar 19, 2026Licensed
Additional info
- Telephone
- (805) 370-5400
- Licensee
- WG GO GP LLC; ATRIA MANAGEMENT CO LLC
- Administrator
- EDEN TOLENTINO
- Contact
- EDEN TOLENTINO
- License first date
- Mar 25, 2014
- License effective date
- Mar 25, 2014
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 935 - ELDERLY
Summary
The available records show 6 Type A and 9 Type B deficiencies for this facility.
- Most recent inspection
- Mar 19, 2026
- Most recent deficiency
- Mar 19, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 30 Ventura County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 31 reports for this facility: 13 inspections, 18 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 9 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 13
- Recorded deficiencies
- 15
- Type A deficiencies
- 6
- Type B deficiencies
- 9
- Substantiated complaints
- 7
- Repeated topics
- 1
More than the typical 8
1 in the last 12 months
More than the typical 10
4 in the last 12 months
About the same as most this size
1 in the last 12 months
More than the typical 6
3 in the last 12 months
More than the typical 3
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(19)
- Regulation authority
- CCR
What the official deficiency says
(a) In addition to the rights listed...residents...shall have all of the following personal rights: (19)To have prompt access to review all of their records...Photocopied records shall be provided within two (2) business days... This requirement is not met as evidenced by: Based on interview and record review, licensee did not comply with the section cited as Resident #1's records were not provided within 2 business days and medical records were not provided to an authorized representative. This poses a potential personal rights risk to persons in care.
Official plan of correction
ED stated they will submit a signed statement of understanding of the section cited to CCL by the due date. ED will also provide the medical records to R1's authorized representative and submit proof.
Deadline recorded: Mar 26, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 26, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87224(a)(3)
- Regulation authority
- CCR
What the official deficiency says
87224(a)(3) Failure of the resident to comply with general policies of the facility. Said general policies must be in writing, must be for the purpose of making it possible for residents to live together and must be made part of the admission agreement. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the above cited section, as R1 was issued an eviction notice for violating house rules, however all parties involved did not believe R1’s behavior was abusive, which posed a potential personal rights risk to persons in care.
Official plan of correction
Executive Director agreed to write a statement of understanding regarding evictions and send to CCL by POC due date.
Deadline recorded: Jan 27, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 27, 2026
Correction not verified in available records
Complaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(19)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(19) Additional Personal Rights of Residents in Privately Operated Facilities. Residents shall have all of the following personal rights: (19) To have prompt access to review all of their records and to purchase photocopies of their records... records shall be provided within two (2) business days. This requirement is not met as evidenced by: Based on interview and records review, the licensee did not comply with the section cited above, as the licensee did not provide R1’s additional missing documentation requested on 2/17/23, which poses a potential personal rights risk to the residents in care.
Official plan of correction
1. Submit a Statement of Understanding, detailing how the community will maintain compliance as it relates to the retention and relinquishing of requested resident files. Submit Statement to CCL by 06/19/2023.
Deadline recorded: Jun 16, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 16, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411(a) Personnel Requirements. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by: Based on interviews and record review, licensee failed to ensure that the facility had an adequate number of staff to meet the residents needs in dining and housekeeping departments, which poses a potential health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to the following: 1. Submit a Staffing Plan by 11/4/2022. Staffing Plan shall detail the efforts the licensee has employed to ensure adequate staffing in dining and housekeeping departments. Plan shall detail steps taken in response to call-outs.
Deadline recorded: Nov 4, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 4, 2022
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303(a) Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on observation, the licensee did not comply in the section cited above, as mold was observed in the conference room and a black like substance was observed in the basement common restrooms and on the vents near the dining room, which poses a potential health and safety risk to residents in care.
Official plan of correction
The Licensee agreed to do the following: Treat the mold observed in the bathrooms, vents, and and staff conference room. If repairs are required, communicate the time frame in which the mold will be removed. Mold removal must take place within the next three weeks. Submit proof of completion no later than 11/18/2022.
Deadline recorded: Nov 18, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 18, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Feb 7, 2023 · Control 29-AS-20220701165224
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(6)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents ... shall have all of the following personal rights:(6) To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night. This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above, as the exterior doors to the facility are locked from the inside, which poses an immediate personal rights risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: 1. Submit a statement, detailing how the community will regain compliance with Regulation 87468.1(a)(6). Submit statement to CCL no later than 7/12/2022, end of day.
Deadline recorded: Jul 12, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 12, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Oct 28, 2022 · Control 29-AS-20220610141057
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303(a) Maintenance and Operation. (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on observation and interview, the licensee did not comply with the section cited above as the flooring is uneven, which poses a potential health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: 1. Submit a Plan of Action to CCL, documenting the proposed plan in repairing the flooring (ie. holes) on the second and third floor. A reasonable timeline to repair the holes must be proposed. Plan of Action shall be submitted no later than 7/5/2022. Approved plan shall also be shared with residents at this facility.
Deadline recorded: Jul 5, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 5, 2022
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
Complaint
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(19)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(19) Additional Personal Rights of Residents in Privately Operated Facilities. Residents shall have all of the following personal rights: (19) To have prompt access to review all of their records and to purchase photocopies of their records... records shall be provided within two (2) business days This requirement is not met as evidenced by: Based on interview and records review, the licensee did not comply with the section cited above, as it took the licensee approximately nine months to relinquish R1’s facility file, which poses a potential personal rights risk to the residents in care.
Official plan of correction
The Administrator has agreed to do the following: 1. Submit a Statement of Understanding, detailing how the community will maintain compliance as it relates to the retention and relinquishing of requested resident files. Submit Statement to CCL by 4/29/2021.
Deadline recorded: Apr 29, 2021. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 29, 2021
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology