Basic services and supervision
Cited in 3 reports, with 3 deficiencies in total.
SILVERADO THOUSAND OAKS, LLC
980 WARWICK AVE, Thousand Oaks CA 91360
82 bedsLatest official report Aug 19, 2026Licensed
Additional info
- Telephone
- (805) 307-7300
- Licensee
- SILVERADO THOUSAND OAKS LLC;SILVERADO SR LVNG MGMT
- Administrator
- ASHIMAN GILL
- Contact
- ASHIMAN GILL
- License first date
- Mar 5, 2021
- License effective date
- Mar 5, 2021
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 14 Type A and 9 Type B deficiencies for this facility.
- Most recent inspection
- Aug 19, 2026
- Most recent deficiency
- Aug 19, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 30 Ventura County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 34 reports for this facility: 19 inspections, 15 complaint investigations, and 0 licensing or administrative records.
Those records contain 14 Type A and 9 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 19
- Recorded deficiencies
- 23
- Type A deficiencies
- 14
- Type B deficiencies
- 9
- Substantiated complaints
- 8
- Repeated topics
- 2
More than the typical 8
7 in the last 12 months
Well above the typical 10
1 in the last 12 months
Well above the typical 6
1 in the last 12 months
More than the typical 6
0 in the last 12 months
Well above the typical 3
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Resident rights
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations5 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(2)
- Regulation authority
- CCR
What the official deficiency says
87464 Basic Services (f) Basic services shall at a minimum include: (2) safe and healthful living accommodations and services, as specified in Section 87307, Personal Accommodations and Services This requirement is not met as evidenced by: Based on interview and record review, the facility did not comply with the above cited section, as facility staff did not keep R2 safe from R1, resulting in R2's death, which posed an immediate health and safety risk to persons in care.
Official plan of correction
Administrator agreed to reassess residents and ensure proper placement with roommates and implement appropriate safety measures for all residents in care. Statement of understanding will be sent to CCLD by POC due date.
Deadline recorded: Mar 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 26, 2025
Correction not verified in available records
Admission, assessment, and evictionType A
- Official classification
- Type A
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
87463(a) The pre-admission appraisal ...shall be updated in writing as frequently as necessary...to note significant changes in condition...and to keep the appraisal accurate...shall be referred to as the reappraisal. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the above cited section, as staff were aware R1's mental condition and behavioral expressions had changed, however, no reappraisal was completed, which posed an immediate health and safety risk to persons in care.
Official plan of correction
Administrator agreed to reassess residents and ensure proper placement with roommates and implement appropriate safety measures for all residents in care. Statement of understanding will be sent to CCLD by POC due date.
Deadline recorded: Mar 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 26, 2025
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411 (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...the physical arrangements of the facility require such additional staff for the provision of adequate services. This requirement is not met as evidenced by: Based on record review and interview, the licensee did not comply with the section cited above, as the facility was short staffed and utilizing agency staffing, S1 was not trained per regulation, and staff did not act competently, which posed an immediate health and safety risk to persons in care.
Official plan of correction
Administrator agreed to ensure all agency staff utilized at the facility has sufficient training. Administrator also agreed to provide training to all staff on the topics of appropriate de-escalation behaviors, early intervention techniques, and medication interventions. Training will be ongoing and statement of understanding related to training will be sent to LPA by POC due date.
Deadline recorded: Mar 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 26, 2025
Correction not verified in available records
Complaint
Allegations2 substantiated · 3 unsubstantiated · 0 unfounded · 2 cited
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
Observation of the Resident:The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply in the section cited above. Former resident (R1) was observed to be declining however eventually hospitilized on 9/14/2023 and tested positive for UTI and pneumonia. This posed a potiential health and safety risk to residents in care.
Official plan of correction
Current Executive Director reported that the facility residents are observed and monitored regularly and any significant change is reported accordingly. Submit a written self certification of understanding the regulation cited and your plan to ensure future compliance.Copy of in-service due by 1/3/25.
Deadline recorded: Dec 27, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 27, 2024
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87467(a)(3)
- Regulation authority
- CCR
What the official deficiency says
Resident Participation in Decisionmaking: (a)(3) - Prior to, or within two weeks of the resident’s admission, the licensee shall arrange a meeting with the resident, the resident’s representative,if any appropriate facility staff, and a representative of the resident’s home health agency, if any, and any other appropriate parties, to prepare a written record of the care the resident will receive in the facility, and the resident’s preferences regarding the services provided at the facility.
Official plan of correction
Current Executive Director stated the facility policy is that the residents service care plans be reviewed every 6 months or sooner if there is a significant change in condition/hospitalization and signed by all parties involved in the meeting. According to new ED that is the procedure they follow currently. (3) The licensee shall arrange a meeting with the resident and appropriate individuals identified in Section 87467(a)(1) to review and revise the written record as specified, when there is a significant change in the resident’s condition, or once every 12 months whichever occurs first...
Deadline recorded: Dec 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 23, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(3)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature... This requirement was not met as evidenced by: Based on interviews, records review, and video surveillance review, the licensee did not comply with the section cited above. Video surveillance showed S1 “mistreating, dragging, taunting, slapping, and air kicking” R1, which posed an
Official plan of correction
Licensee will submit a plan how they will ensure the personal rights of residents are not violated. Submit to CCL by 6/7/2024. immediate health and safety risk to residents in care.
Deadline recorded: Jun 7, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 7, 2024
Correction not verified in available records
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.58(a)(2)
- Regulation authority
- HSC
What the official deficiency says
§1569.58 Persons prohibited from being a licensee, owning beneficial interest in licensed facility, or holding certain positions or employment; grounds; notice; removal; appeal; petition for reinstatement (a) The department may prohibit from employing, or continuing the employment of, ...any employee, prospective employee, or person who is not a client and who has done any of the following: (2) Engaged in conduct that is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility, or the people of the State of
Official plan of correction
S1 was terminated by the facility. S1 was charged with HS 11550(a) for Under the Influence of a Controlled Substance. Plan of correction complete. California. This requirement is not met as evidenced by: Based on drug testing results, the licensee did not comply with the section cited above. S1 tested positive for being under the influence of a controlled substance while working at the facility, which posed an immediate health and safety risk to residents in care.
Deadline recorded: Jun 3, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 3, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 85072(a)(b)
- Regulation authority
- CCR
What the official deficiency says
85072Personal Rights (a)In addition to Section 80072, the following shall apply. (b)The licensee shall insure that each client is …personal rights. To have access to telephones in order to make and receive confidential calls, provided that such calls do not infringe upon the rights of other clients and do not restrict availability of the telephone during emergencies. This requirement is not met as evidenced by: Based on the information obtained through interviews, the licensee did not comply in the section cited above, as facility staff did not provide family members with the opportunity to communicate with R1, which may pose a potential health and safety risk to residents in care.
Official plan of correction
The licensee will submit plan how they will ensure residents receive calls from calling parties in a timely manner. Submit the plan of correction to the department via email by 03/08/2024.
Deadline recorded: Mar 8, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 8, 2024
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Feb 22, 2024 · Control 29-AS-20240206125039
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
87211(a)(1)(D) - Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident.This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above, as R1's responsible party was not provided a written report of incident that occurred on 10/29, which poses a potential health, safety and personal rights risks to residents in care.
Official plan of correction
Licensee agreed to provide R1's responsible party with written report of incident that occurred on 10/29/2023 and review regulation cited and provide a statement of understanding to CCL via email by EOD 12/08/2023.
Deadline recorded: Dec 8, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 8, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
87466 Observation of the Resident. ... When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the ... resident's responsible person, if any. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above, as R1's responsible party was not notified of R1's refusal of medications, which poses an immediate health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: 1. Submit a Statement of Understanding, indicating how the faciilty will maintain voluntary compliance with regulation 87466. Submit statement to CCL no later than 9/16/2022.
Deadline recorded: Sep 16, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 16, 2022
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Sep 14, 2022 · Control 29-AS-20220404125919
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
87211(a)(1)(D) Reporting Requirements. A written report shall be submitted … within seven days of the occurrence of any of the events specified ... (D) Any incident which threatens the welfare, safety or health of any resident ... This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, as reports were not submitted for all of R1’s hospitalizations, which poses a potential health and safety risk for residents in care.
Official plan of correction
The licensee has agreed to do the following: 1. Submit incident reports for R1’s incidents and/or hospitalizations for the record. Review the report for exact dates. Submit to CCL no later than 8/8/2022.
Deadline recorded: Aug 8, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 8, 2022
Correction not verified in available records
Complaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities. Residents shall have all of the following....: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Based on the investigation, licensee did not comply with the section cited above, as staff were distracted and did not provide adequate supervision, resulting in R1 falling and sustaining injuries, which poses an immediate health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: 1. Submit a Plan of Action, detailing how staff are trained to respond to resident falls (witnessed and unwitnessed). In addition, detail the facility's protocol surrounding fall prevention. Submit protocol to CCL no later than 2/18/2022. 2. Review the protocol with all nursing staff. Submit the sign-in sheet and all applicable documents to CCLD no later than 2/25/2022. A civil penalty in the amount of $500 is assessed.
Deadline recorded: Feb 18, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 18, 2022
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(g)
- Regulation authority
- CCR
What the official deficiency says
87465(g) Incidental Medical and Dental Care. 9-1-1 shall be telephoned immediately if an injury or other circumstance has resulted in an imminent threat to a resident’s health, including an apparent life-threatening medical crisis. This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above, as the facility failed to ensure that R1 received timely medical attention following R1's fall which poses an immediate health and safety risk to residents in care.
Official plan of correction
The Administrator agreed to do the following: 1. Submit a Statement of Understanding, explaining the steps the facility will follow to avoid similar issues from happening again and to ensure compliance to Title 22 Regulations regarding emergency medical assistance.
Deadline recorded: Feb 18, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 18, 2022
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology