Inspection
No deficiencies recorded in this report
HILLCREST ROYALE
190 EAST HILLCREST DRIVE, Thousand Oaks CA 91360
145 bedsLatest official report Jun 30, 2026Licensed
Additional info
- Telephone
- (805) 371-0035
- Licensee
- RETIREMENT HOME, INC., THE
- Administrator
- INGA JAKOBOVICH
- Contact
- INGA JAKOBOVICH
- License first date
- Jun 28, 2002
- License effective date
- Jun 28, 2002
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 9 Type A and 3 Type B deficiencies for this facility.
- Most recent inspection
- Jun 30, 2026
- Most recent deficiency
- Jun 17, 2026
1 later report, on Jun 30, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 30 Ventura County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 12 reports for this facility: 9 inspections, 3 complaint investigations, and 0 licensing or administrative records.
Those records contain 9 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 9
- Recorded deficiencies
- 12
- Type A deficiencies
- 9
- Type B deficiencies
- 3
- Substantiated complaints
- 0
- Repeated topics
- 0
More than the typical 8
2 in the last 12 months
More than the typical 10
2 in the last 12 months
More than the typical 6
1 in the last 12 months
Fewer than the typical 6
1 in the last 12 months
Fewer than the typical 3
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(3)
- Regulation authority
- CCR
What the official deficiency says
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above as 8 (S1, S2, S3, S4, S5, S6, S7, S8) facility staff do not have a criminal record clearance associated with this facility, which poses an immediate health, safety and personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/18/2026 Plan of Correction Facility Designee agreed to request clearance transfers for 7 facility staff with valid clearances. Facility designee agreed to obtain a new criminal record clearance for the 1 staff whose clearance is no longer able to be transferred (S1). Designee understands staff cannot work until a valid clearance is received for this facility. All transfer request forms will be sent to the Regional Office by POC due date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(f)
- Regulation authority
- CCR
What the official deficiency says
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health.Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in 4 of 8 staff files reviewed, 4 staff (S1, S2, S3, S4) did not contain proof of health screening and 3 staff (S2, S3, S4) did not have proof of TB test which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 07/01/2026 Plan of Correction Facility Designee agreed to ensure all staff identified obtain a health screening and TB test. Proof of health screening and TB test will be sent to CCL by POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Fire safety and emergency preparednessType A
- Official classification
- Type A
- Official code
- 1569.695(f)(1)
- Regulation authority
- HSC
What the official deficiency says
(f) A facility shall have both of the following in place: (1) An evacuation chair at each stairwell, on or before July 1, 2019. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above as LPA did not observe an evacuation chair at each stairwell, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/25/2024 Plan of Correction LPA obtained order shipment form for evac chairs during the visit. Licensee agreed to send pictures to LPA via email once evac chairs are installed.
Plan of correction recorded
Correction not verified in available records
Licensing and administrationType B
- Official classification
- Type B
- Official code
- 1569.618(c)(3)
- Regulation authority
- HSC
What the official deficiency says
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in (7) out of (8) files reviewed did not have a valid first aid certificate, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/05/2024 Plan of Correction Licensee agreed to submit proof of valid first aid certificates to LPA via email by 07/05/2024 EOD.
Plan of correction recorded
Correction not verified in available records
Inspection
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87355(e)(2) Criminal Record Clearance. All individuals subject to a criminal record review ... shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c). This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above as 7 staff (S1,S2,S3,S4, S5, S6, S7) were not associated to the facility which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/03/2023 Plan of Correction The licensee agreed to do the following: 1. Associate staff and submit proof to CCL no later than 8/3/23.
Plan of correction recorded
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465 (a)(4) Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above as 1 morning pill for R1 of DIGOXIN was found to be unadministered for 8/1/2023, which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 08/03/2023 Plan of Correction The licensee agreed to do the following: 1. Complete a plan of action detailing how the facility will ensure compliance with medication administration. Advise CCL no later than 8/3/2023. 2. Conduct in-service for staff on medication distribution and advise CCL no later than 8/11/23.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above as the ceiling in bedroom 204 was observed to have water damage which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 06/20/2023 Plan of Correction Licensee agreed to the do the following: 1. Submit a plan of action on how the water damage will be assesed and if the resident needs to be relocated to another room what procedure will take place. No later than the end of the day 6/20/2023.
Plan of correction recorded
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(8)
- Regulation authority
- CCR
What the official deficiency says
(b) The following food service requirements shall apply: (8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above as moldy lettuce, moldy tomatoes and expired prune juice was discivered which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 06/20/2023 Plan of Correction Licensee agreed to do the following: 1. Dispose of all expired food items. Plan of correction met at the time of the visit. 2. Conduct an audit of all perishable and non perishable foods to ensure quality and check expiration dates. Advise CCL when it was conducted no later than 6/23/2023.
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above as taps throughout the facility were found to be delivering hot water up to 125.4 degrees F which poses a potential health and safety risk to persons in care.
Official plan of correction
POC Due Date: 06/23/2023 Plan of Correction The licensee agreed to do the following: 1. Do a check of water temps and make necessary adjustments to ensure taps are not deleivering hot water above 120 degrees F. At inform CCL when this has been completed no later than 6/23/2023.
Plan of correction recorded
Correction not verified in available records
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA observation, the licensee did not comply with the section cited above as the Level 2 resident's restroom faucets deliver hot water measured at 100 and 104 degrees Fahrenheit, which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 06/24/2022 Plan of Correction The Administrator adjusted the thermostat during time of visit and has agreed to submit a hot water temperature log for seven (7) days to show that the hot water is being maintained between temperatures 105- and 120-degrees Fahrenheit.
Plan of correction recorded
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(2) Personal Rights of Residents in All Facilities ...To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA observation, the licensee did not comply with the section cited above as four (4) staff were observed not wearing masks/face coverings in common areas, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/24/2022 Plan of Correction The Administrator has agreed to immediately notify all staff to wear masks at all times in the facility. Administrator will hold a training with all staff about proper mask-wearing and COVID-19 prevention protocol, and provide training records to CCL by 6/24/2022L
Plan of correction recorded
Correction not verified in available records
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
87465(h)(2) Incidental Medical and Dental Care Services. Centrally stored medications shall be kept in a safe locked place that is not accessible to persons other than employees responsible for the supervision of the medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA observation, the licensee did not comply with the section cited above as the lock to the medication room did not lock, which poses an immediate health and safety risk to persons in care.
Official plan of correction
POC Due Date: 06/24/2022 Plan of Correction The Administrator called the maintenance worker and had door lock fixed at the time of visit. Administrator stated that she will conduct staff training regarding regulation 87465 (h)(2) and will provide documentation of training to CCL by 6/24/2022.
Plan of correction recorded
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology