Resident rights
Cited in 3 reports, with 3 deficiencies in total.
901 TOWN CENTER DRIVE, Oxnard CA 93036
140 bedsLatest official report Jul 28, 2026Licensed
The available records show 14 Type A and 16 Type B deficiencies for this facility.
4 later reports, from Mar 11, 2026 through Jul 28, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 30 Ventura County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 44 reports for this facility: 16 inspections, 27 complaint investigations, and 1 licensing or administrative record.
Those records contain 14 Type A and 16 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 8
6 in the last 12 months
Well above the typical 10
1 in the last 12 months
Well above the typical 6
0 in the last 12 months
Well above the typical 6
1 in the last 12 months
Well above the typical 3
3 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 3 reports, with 3 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
§1569.652 Termination of admission agreement upon death of resident... and refunds (c) A refund of any fees paid in advance...shall be issued...to the resident’s estate, within 15 days after the personal property is removed.This requirement is not met as evidenced by Based on interviews and record review, the facility did not comply with the above cited section, as R1 passed away on 10/07/25, belongings were removed on 10/17/25 and check was received on 12/27/25, which poses a potential personal rights risk to persons in care.
On 1/20/26, AR of R1 confirmed they had received the refund from the facility and the ED also agreed to review section cited and submit a statement of understanding and plan to ensure future compliance and send to LPA by 01/30/2026. Additionally, the ED stated they have informed their legal department to ensure future compliance.
Deadline recorded: Jan 30, 2026. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on Dec 5, 2025 · Control 29-AS-20251106161820
No deficiencies recorded in this reportAllegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
87468.2(a)(4)residents…shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs.This requirement is not met as evidence by: Based on records review, the licensee did not comply with the section cited above as Staff did not respond to R1’s call for assistance in a timely manner, which posed a potential health and safety risk to residents in care.
ED agreed to have an in service with all staff regarding how to respond resident calls in a timely manner and charting if resident refuses staff to clear the call. Will submit proof of inservice to CCL by 08/29/25
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
87506 Resident Records (a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available ...This requirement is not met as evidenced by: Based on interviews and file review the licensee did not comply with the section cited above as R1's emergency packet was not updated with the resident correct POA information which posed a potential health and safety or personal risk to persons in care.
Information has been updated. Licensee agrees to submit a letter of understanding of regulation 87506 in its entirety by 08/21/25.
Deadline recorded: Aug 21, 2025. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Aug 26, 2025 · Control 29-AS-20250324085112
No deficiencies recorded in this reportAllegations2 substantiated · 6 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
87303(a)(1) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. (1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by:Based on observations and interview, the licensee did not comply with the section cited above as the LPA observed dry feces in R1's bathroom floor which posed a potential health and safety or personal rights risk to persons in care.
ED agrees to have all care staff and house keeping staff training on how to maintain bathrroms in a clean and sanitary condition. Submit to CCL by 7/24/25.
Deadline recorded: Jul 24, 2025. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Jul 17, 2025 · Control 29-AS-20240723161809
87466 Observation of the resident. ... When changes such as unusual weight gains or losses.. are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement is not met as evidenced by: Based on the information gathered via interviews and record review, although the facility’s staff documented R1's weight loss they did not address it with their PCP which posed a potential health and safety risk to persons in care.
Business Office Director agreed to provide an in service to staff related to observation of the resident and addressing changes observed to PCP and resident's responsible party. Proof of training will be sent to CCL by POC due date of 06/05/25.
Deadline recorded: Jun 5, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Observation of the Resident:The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. This requirement is not met as evidenced by: Based on the investigation, the licensee did not comply with the section cited above as staff and file review revealed R1 was observed to be declining, and wondering into other residents rooms which posed a potential health and safety risk to residents in care.
Current Executive Director reported that the facility residents are observed and monitored regularly and any significant change is reported accordingly. Will Submit a written self certification of understanding the regulation cited and their plan to ensure future compliance. Will submit Statement by 1/24/25.
Deadline recorded: Jan 24, 2025. A deadline is not proof that correction was completed.
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
87303(a)(1) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. (1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by: Based on photos and interviews, the licensee did not comply with the section cited above as R1 was left in their room overnight with fire-extinguisher powder all over the room which posed an immediate health and safety risk to persons in care.
ED agrees to submit plan on how they will ensure resident rooms are maintained in a clean and sanitary condition including during NOC shifts. Submit to CCL by 12/24/24.
Deadline recorded: Dec 24, 2024. A deadline is not proof that correction was completed.
87705(f)(1) Care of Persons with Dementia (f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s). This requirement is not met as evidenced by: Based on interviews and observation, the licensee did not comply with the section cited above, as R1 had access to fire extinguisher, despite staff knowing that grabbing the fire extinguisher was a known behavior of R1, which posed a potential safety risk to persons in care.
ED agrees to submit a plan on how they will ensure items that could constitute a danger to the resident(s) will be stored inaccessible to residents with dementia.
Deadline recorded: Dec 27, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Personal Rights of Residents(a) Residents in all residential care facilities for the elderly...following personal rights: (8) To have their representatives regularly informed by the licensee of activities related to care or services...This requirement is not met as evidenced by: Based on record review and interviews, licensee did not comply with the above section by failing to inform R1 Responsible party of any change in condition or care needs related to R1, which is a potential
Licensee agreed to inform responsible pary of any change of condition for all resident in care. Licensee will submit a statement of understanding of regulation cited by POC due date.
Deadline recorded: Oct 11, 2024. A deadline is not proof that correction was completed.
Reporting Requirements: (a) Each licensee shall... reports as the Department may require,...(1)A written report shall be submitted... person responsible...This requirement is not met as evidenced by: Based on interviews and record review, licensee did not comply with the above section by failing to report incidents to the Department and the responsible party involving R1, which is a potential personal rights risk to residents in care.
Licensee agreed to submit an incident report each time an event involving residents or staff occurs to CCL and responsible parties. Licensee will submit a statement of understanding of regulation cited by POC due date.
Deadline recorded: Oct 11, 2024. A deadline is not proof that correction was completed.
Deficiency Dismissed Type B 10/11/2024 Section Cited CCR 87211(a)(1)
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 5 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on interviews with witnesses, staff and management, the licensee did not comply with the section cited above. Staff were observed on their personal phones rather than attending to residents, which poses a potential health and safety risk to residents in care.
Licensee will train all staff on expectations of providing care and supervision to residents and not allowing personal distractions such as purusing their personal cell phones while at work. Licensee will provide evidence of training to CCL on or before 5/11/2023.
Deadline recorded: May 11, 2023. A deadline is not proof that correction was completed.
Deficiency Dismissed Type B 05/11/2023 Section Cited CCR 87468.1(a)(1)
87211 Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:(1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence...(D) Any incident which threatens the welfare, safety or health of any resident... This requirement was not met as evidenced by: Based on records review, R1 had multiple falls in July 2022 and was taken for medical care twice due to the falls, however these falls were not reported to CCL, which poses a potential health and safety risk to residents in care.
Licensee will train staff on reporting requirements and provide evidence of training to CCL on or before 5/11/2023.
Deadline recorded: May 11, 2023. A deadline is not proof that correction was completed.
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited · investigated over 3 visits
No deficiencies recorded in this reportAllegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
87625(b)(3) Managed Incontinence...the licensee shall be responsible for the following: Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement is not met as evidenced by: Based on interviews, record review and observation, the licensee did not comply with the section cited above, as they did not ensure residents’ incontinence was properly managed, which poses an immediate health and safety risk to residents in care.
The Administrator agreed to do the following: 1. Submit a Plan of Action, indicating how staff will care for residents with bladder and bowel incontinence and how the facility will manage R2’s room cleanings. Submit plan of action no later than 3/6/2023. 2. Hold an in-service training with all staff regarding regulation 87625 Managed Incontinence. Submit sign-in sheet of completed training within the next seven days, but no later than 3/11/2023.
Deadline recorded: Mar 4, 2023. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on Mar 3, 2023 · Control 29-AS-20220628083047
87468.1 Personal Rights of Residents in All Facilities (a)(2) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on record review and interviews, the licensee did not comply with the section cited above the staff did not respond to R1 and R2's calls for assistance in a timely manner, which poses a potential personal risk to persons in care.
The Memory Care Director agreed to the following: 1. Review policies and procedures around responding to pendants. Send sign-in sheet to CCL no later than 2/24/2023.
Deadline recorded: Feb 24, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87464(f)(1) Basic Services. (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code Section 1569.2(c). This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above. Staff did not supervise R1 which resulted in R1’s fall sustaining a fracture of the right humerus and bruise of the right eye, which posed an immediate health and safety risk to residents in care.
Licensee will submit a plan how they will ensure appropriate resident care and supervision to residents is met. Submit to CCL by due date
Deadline recorded: Feb 10, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on May 4, 2023 · Control 29-AS-20220627090021
87464(f)(1) Basic Services. (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code Section 1569.2(c). This requirement is not met as evidenced by: Based on interviews and records review, the licensee did not comply with the section cited above. Facility did not make use of fall precautions for R1 which resulted in R1 sustaining fall from bed and fracturing right wrist, which posed an immediate health and safety risk to residents in care.
Licensee will submit a written action plan regarding proper resident care and supervision to CCL by 12/02/2022. A civil penalty of $500 was assessed.
Deadline recorded: Dec 2, 2022. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities (a)(3) To be free from punishment...or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the above section, as staff are instructed to wake residents beginning at 4:00AM, which poses an immediate personal rights risk to residents in care.
Exectutive Director agreed to no longer wake residents from sleep, unless requested in writing by the resident or their responsible person(s). Staff will be trained on resident personal rights section 87468.1. Proof of training will be sent to CCL by 10/17/2022.
Deadline recorded: Oct 10, 2022. A deadline is not proof that correction was completed.
Part of the complaint whose outcome is recorded on May 4, 2023 · Control 29-AS-20220627090021
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities. The licensee shall post the telephone numbers and addresses for the local offices of the ...ombudsman program... conspicuously in the facility foyer, lobby, residents’ activity room, or other location easily accessible to residents This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above, as the Ombudsman poster was not observed in the memory care unit where memory care residents would be able to observe the poster, which poses a potential health and safety risk to residents in care.
Licensee will ensure there is an Ombudsman poster in the memory care unit and provide evidence of the posting to CCL on or before 07/08/2022.
Deadline recorded: Jul 8, 2022. A deadline is not proof that correction was completed.
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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