REGENCY PALMS OXNARD

1020 BISMARK WAY, Oxnard CA 93033

Facility 565850112 · RESIDENTIAL CARE ELDERLY (740)

127 bedsLatest official report May 28, 2026Licensed

Additional info
Licensee
GL REGENCY OXNARD SENIOR CARE SERVICE, LLC
Administrator
STEPHANI SMITH
Contact
STEPHANI SMITH
License first date
Jan 27, 2021
License effective date
Jan 27, 2021
District office
WOODLAND HILLS N.ASC · (818) 596-4334
Regional office
29
Clients served
935 - ELDERLY, 983 - RCFE / DEMENTIA, 985 - RCFE / HOSPICE

Summary

The available records show 15 Type A and 22 Type B deficiencies for this facility.

Most recent inspection
Apr 24, 2026
Most recent deficiency
Apr 24, 2026

1 later report, on May 28, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 30 Ventura County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 49 reports for this facility: 13 inspections, 36 complaint investigations, and 0 licensing or administrative records.

Those records contain 15 Type A and 22 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
13

More than the typical 8

4 in the last 12 months

Recorded deficiencies
37

Well above the typical 10

12 in the last 12 months

Type A deficiencies
15

Well above the typical 6

7 in the last 12 months

Type B deficiencies
22

Well above the typical 6

5 in the last 12 months

Substantiated complaints
17

Well above the typical 3

7 in the last 12 months

Repeated topics
5

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited

Resident rightsType A
Official classification
Type A
Official code
87468.1(a)(3)
Regulation authority
CCR

What the official deficiency says

Personal Rights of Residents in All Facilities (b) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature... This requirement is not met as evidenced by: Based on interviews, the Licensee did not comply with the section cited above as, R1 was handled in a rough manner by Individual #1 which poses an immediate health and safety risk to resident in care.

Official plan of correction

Interim ED stated that an inservice will be held regarding the regulation. Civil Penalty issued for the amount of $250 for repeat violation.

Deadline recorded: Apr 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 27, 2026
Correction not verified in available records
View official report
Resident rightsType A
Official classification
Type A
Official code
87468.1(a)(1)
Regulation authority
CCR

What the official deficiency says

87468.1(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff...This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above, as S1 did not treat R1 with dignity and respect which poses an immediate health and safety risk to residents in care.

Official plan of correction

Interim ED stated that an inservice will be held regarding the regulation. Civil Penalty issued for the amount of $250 for repeat violation.

Deadline recorded: Apr 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 27, 2026
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType B
Official classification
Type B
Official code
87468.1(a)(3)
Regulation authority
CCR

What the official deficiency says

87468.1(a) (3)Personal Rights of Residents in All Facilities(a)Residents in all residential care facilities... (3)To be free from punishment, humiliation... This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above, as the facility staff did ensure that residents were free from humiliation as an outside vendor posted videos of the residents online which poses a potential health and safety risk to residents in care.

Official plan of correction

The AD will submit a statement of understanding and ensure that all activities and entertainment are appropriate.

Deadline recorded: Apr 10, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 10, 2026
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited

Health conditions and treatmentsType B
Official classification
Type B
Official code
87613(a)(2)
Regulation authority
CCR

What the official deficiency says

87613(a)(2)General Requirements for Restricted Health Conditions (2)Ensure that facility staff complete training provided by a licensed professional…training shall be completed prior to the staff providing services to the resident. This requirement was not met as evidenced by: Based on record review and interviews, the licensee did not comply with the section cited above as staff assist residents with a hoyer lift prior to getting training by a skilled professional, which poses a potential health and safety risk to persons in care.

Official plan of correction

The Interim ED stated that the facility is no longer accepting residents who require a hoyer lift. Currently no residents require a hoyer lift.

Deadline recorded: Apr 10, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 10, 2026
Correction not verified in available records
View official report
Complaint

Allegations4 substantiated · 1 unsubstantiated · 0 unfounded · 3 cited

Health conditions and treatmentsType A
Official classification
Type A
Official code
87625(b)(2)
Regulation authority
CCR

What the official deficiency says

87625(b)(2) Managed Incontinence...the licensee shall be responsible for the following: Ensuring that incontinent residents are checked during those periods of time when they are known to be incontinent, including during the night. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above, as they did not ensure R1’s incontinence was properly managed, which poses an immediate health and safety risk to residents in care.

Official plan of correction

The Interim ED will conduct an in-service training with all staff regarding regulation 87625 Managed Incontinence. Submit proof to the LPA.

Deadline recorded: Mar 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 27, 2026
Correction not verified in available records
View official report
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(1)
Regulation authority
CCR

What the official deficiency says

87465 (a)A plan for incidental medical and dental care shall be developed…(1) The licensee shall arrange...medical and dental care appropriate to the conditions & needs of residents.This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above as the Licensee failed to seek medical attention in a timely manner to R1 which posed an immediate health and safety risk to residents in care.

Official plan of correction

The Interim ED will conduct an in-service training with all staff regarding regulation Submit proof to the LPA.

Deadline recorded: Mar 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 27, 2026
Correction not verified in available records
View official report
Basic services and supervisionType B
Official classification
Type B
Official code
87464(f)(4)
Regulation authority
CCR

What the official deficiency says

(f) Basic services shall at a minimum include: (4) Personal assistance and care as needed by the resident...indicated in the pre-admission appraisal, with those activities of daily living such as dressing,... bathing... This requirement is not met as evidenced by Based on interviews, licensee did not comply with the above section by not providing R1 basic services such as bathing and grooming which poses potential health and safety risk to residents in care.

Official plan of correction

The Interim ED will conduct an in-service training with all staff regarding regulation. Submit proof to the LPA.

Deadline recorded: Mar 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 27, 2026
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465(a)(4) Incidental Medical & Dental Care. (a) A plan for incidental medical and dental care shall be developed by each facility…(4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on record review and observations, the licensee did not comply with the section cited above, as the facility staff did not properly assist with R1 self-administered medications per physician’s order which poses an immediate health and safety risk to residents in care.

Official plan of correction

Pharmacy will audit medications, as well at the Interim ED. The Interim ED will send proof of audit. Civil Penalty issued for the amount of $250 for repeat violation.

Deadline recorded: Mar 30, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Mar 30, 2026
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Feb 28, 2026 · Control 29-AS-20250128121119

Basic services and supervisionType B
Official classification
Type B
Official code
87464(f)(4)
Regulation authority
CCR

What the official deficiency says

(f) Basic services shall at a minimum include: (4) Personal assistance and care as needed by the resident...indicated in the pre-admission appraisal, with those activities of daily living such as dressing,... bathing... This requirement is not met as evidenced by: Based on interviews, licensee did not comply with the above section by not providing R1 basic services such as bathing and grooming which poses potential health and safety risk to residents in care.

Official plan of correction

ED stated that he will conduct an in-service training regarding the above regulation.

Deadline recorded: Feb 6, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 6, 2026
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Facility condition and maintenanceType A
Official classification
Type A
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

87303(a) Maintenance and Operation - The facility shall be clean, safe, sanitary and in good repair at all times...safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on interviews and records review, the licensee failed to comply with the section cited above as bed bugs were observed in two (2) resident rooms, which poses an immediate health and safety risk to residents in care.

Official plan of correction

On 11/10/25, the pest control company treated the rooms. The ED provided the invoice to the LPA. Plan of correction met. The ED stated that he will follow up and ensure that the bed bugs do not spread to other rooms.

Deadline recorded: Nov 14, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 14, 2025
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 5 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 7 unsubstantiated · 0 unfounded · 1 cited · investigated over 3 visits

Admission, assessment, and evictionType B
Official classification
Type B
Official code
87507(f)
Regulation authority
CCR

What the official deficiency says

87507 Admission Agreements (f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments. This requirement is not met as evidenced by: Based on interviews, and file review the licensee did not comply with the section cited above when staff did not provide stand by assist showers to R1 as per the admission agreement, which posed a potential health and safety risk to residents in care.

Official plan of correction

Sales Director agreed they will develop a plan on how they will ensure they comply with all terms of Admission Agreements when residents get placed on Hospice/Home Health. Plan will be submitted by 05/23/25.

Deadline recorded: May 23, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 23, 2025
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType B
Official classification
Type B
Official code
1569.153
Regulation authority
HSC

What the official deficiency says

1569.153 Theft and loss program; standards, property inventories... A theft and loss program shall be implemented by the residential care facilities for the elderly within 90 days...The program shall include all of the following: This requirement is not met as evidenced by: Based on interview, and file review the licensee failed to make reasonable efforts to safeguard R1’s cash resources and did not follow Theft and Loss Policy, which posed a potential personal rights risk to residents in care.

Official plan of correction

The ED stated that he will do the following: 1. Have an in-service training with all staff, including the ED regarding the facility’s theft and loss policy. Submit training documentation to CCL by due date.

Deadline recorded: May 30, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 30, 2025
Correction not verified in available records
View official report
Complaint

Part of the complaint whose outcome is recorded on May 21, 2025 · Control 29-AS-20250514081250

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465(a)(4) Incidental Medical and Dental Care. (a) A plan for incidental medical and dental care shall be developed by each facility…(4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the section cited above, as the facility staff did not properly assist R1’s medications per physician’s order which poses an immediate health and safety risk to residents in care.

Official plan of correction

Within 24 hours, the ED will notify the LPA when medication training will be completed. Civil Penalty issued for the amount of $250 for repeat violation.

Deadline recorded: May 16, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 16, 2025
Correction not verified in available records
View official report
Complaint

Part of the complaint whose outcome is recorded on May 21, 2025 · Control 29-AS-20240417093431

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on May 21, 2025 · Control 29-AS-20240417093431

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited

Admission, assessment, and evictionType B
Official classification
Type B
Official code
87507(f)
Regulation authority
CCR

What the official deficiency says

87507 Admission Agreements (f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the above cited section by not ensuring R1 and/or R1's authorized person recieved refund which posed a potential health, safety, and personal rights risk for residents in care

Official plan of correction

The ED agreed to write a self-certification letter that they will follow up with coorperate/management company in regards to R1's refund, and issue refund to R1 and/or their authorized person. Submit proof by 02/28/2025.

Deadline recorded: Feb 28, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 28, 2025
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Jan 28, 2025 · Control 29-AS-20241211134457

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465(a)(4) Incidental Medical and Dental Care. (a) A plan for incidental medical and dental care shall be developed by each facility…(4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on record review and observations, the licensee did not comply with the section cited above, as the facility staff did not properly assist with R1’s, R2’s, R3’s and R4’s self-administered medications per physician’s order which poses an immediate health and safety risk to residents in care.

Official plan of correction

Within 24 hours, the Administrator will notify the LPA when medication training will be completed. Administrator stated a medication audit for the facility and training for all medication staff and submit documentation to CCL by 12/31/2024.

Deadline recorded: Dec 19, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 19, 2024
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited

Basic services and supervisionType A
Official classification
Type A
Official code
87464(f)(1)
Regulation authority
CCR

What the official deficiency says

87464(f) Basic services shall at a minimum include:(1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidenced by: Based on interviews the licensee did not comply with the regulation above, R1 who is diagnose with dementia was able to leave through the unlocked exit door and walk across the street off the property which poses an immediate health and safety risk to residents in care.

Official plan of correction

The administrator agreed to hold an all memory care staff training for supervision of residents, duties, responsibilities, elopement procedures, and on audible alarm sounds and responses. Provide proof of training with all staff signatures to CCL by 12/13/2023.

Deadline recorded: Dec 13, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 13, 2023
Correction not verified in available records
View official report
Complaint

Part of the complaint whose outcome is recorded on Apr 5, 2024 · Control 29-AS-20230908093134

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Feb 22, 2024 · Control 29-AS-20230714174612

Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met as evidenced by: Based on today's observation of R1's room, the licensee did not comply with the section cited above as R1's room was observed to be cluttered with very limited to no path to ambulate. This poses a potential safety risk to resident in care.

Official plan of correction

Wellness Director and Executive Direct informed LPA that they communicated with R1 and agreed to organize and clean room to ensure it is clean, safe and sanitary at all times. Submit photos of room and written self certification letter on how they will ensure compliance with section cited in the future.

Deadline recorded: Jul 26, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jul 26, 2023
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits

Resident rightsType B
Official classification
Type B
Official code
87468.2(a)(4)
Regulation authority
CCR

What the official deficiency says

87468.2 (a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Based on interviews and record review, the licensee failed to comply with the section cited above as staff did not respond to R1's call for assistance and had to call 911 for them self to obtain assistance which poses a potential health and safety risk to residents in care.

Official plan of correction

The Administrator will conduct an in-service regarding answering call lights promptly, have maintenance check all pendents and call lights to ensure they are working properly and conduct self audits monthly moving forward. Plan and copy of in-service shall be submitted to CCL by 07/21/2023.

Deadline recorded: Jul 21, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jul 21, 2023
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited

Licensing and administrationType B
Official classification
Type B
Official code
87213
Regulation authority
CCR

What the official deficiency says

87213 Finances The licensee shall have a financial plan that conforms to the requirements.. and that assures sufficient resources to meet operating costs for care of residents…..This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the above section. Licensee did not maintain sufficient cash reserves, had an operating loss, did not pay taxes, and filed bankruptcy, which posed a potential health and safety risk to residents in care.

Official plan of correction

The Licensee agrees to the discussed plan of correction listed on the report.

Deadline recorded: Jul 12, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jul 12, 2023
Correction not verified in available records
View official report
Food serviceType B
Official classification
Type B
Official code
87555(a)
Regulation authority
CCR

What the official deficiency says

87555(a) General Food Service Requirements (a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances...This requirement is not met as evidenced by: Based on record review, the licensee did not comply with the above section. Licensee’s monthly food expenses reported were below the USDA guidelines, which posed a potential health and safety risk to residents in care.

Official plan of correction

Licensee will submit plan by 07/21/2023 how they will ensure the USDA food guidelines are followed to meet the needs of the residents.

Deadline recorded: Jul 21, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jul 21, 2023
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 4 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Jul 13, 2023 · Control 29-AS-20230310122826

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType B
Official classification
Type B
Official code
87468.2(a)(19)
Regulation authority
CCR

What the official deficiency says

87468.2 (a) (19)To have prompt access to review all of their records and to purchase photocopies of their records. Photocopied records shall be provided two (2) business days and at a cost that does not exceed the community standard for photocopies. This requirement is not met as evidence by: Based on interviews and record review, the licensee failed to comply with the section cited above, as R1 was not provided copies of their medical records requested within two business days of the request which poses an immediate personal rights violation.

Official plan of correction

The administrator stated they will put in writing that they will be in compliance with regulation 87468.2 and also submit proof they have mailed R1's requested records to them. The plan of correction shall be submitted to CCL by 10/03/2022.

Deadline recorded: Oct 3, 2022. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Oct 3, 2022
Correction not verified in available records
View official report
Complaint

Part of the complaint whose outcome is recorded on Jul 12, 2023 · Control 29-AS-20220408113452

No deficiencies recorded in this report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology