QUAIL PARK AT SHANNON RANCH

3330 & 3440 W FLAGSTAFF AVE, Visalia CA 93291

Facility 547209004 · RESIDENTIAL CARE ELDERLY (740)

150 bedsLatest official report May 20, 2026Licensed

Additional info
Licensee
NORTHWEST VISALIA SNR HOUSING; MILLENIUM ADVISORS
Administrator
MOYER, JEFF
Contact
MOYER, JEFF
License first date
Mar 5, 2020
License effective date
Mar 5, 2020
District office
FRESNO RO · (559) 243-8080
Regional office
24
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 3 Type A and 3 Type B deficiencies for this facility.

Most recent inspection
May 20, 2026
Most recent deficiency
Jan 15, 2026

2 later reports, from May 20, 2026 through May 20, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 6 Tulare County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 20 reports for this facility: 11 inspections, 9 complaint investigations, and 0 licensing or administrative records.

Those records contain 3 Type A and 3 Type B deficiencies.

2 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
11

More than the typical 7

1 in the last 12 months

Recorded deficiencies
6

About the same as most this size

3 in the last 12 months

Type A deficiencies
3

Fewer than the typical 4

1 in the last 12 months

Type B deficiencies
3

About the same as most this size

2 in the last 12 months

Substantiated complaints
1

About the same as most this size

1 in the last 12 months

Repeated topics
1

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 5 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care(a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following:(4) The licensee shall assist residents with self-administered medications as needed. The following requirement has not been met as evidenced by: Resident 1's MAR documents multiple missed medications including on 09/18/25 p.m., and 09/19/2025 both a.m. and p.m., which poses is an immediate health, safety, or personal rights risk to residents in care.

Official plan of correction

Administrator will conduct audits with facility Health and Wellness director to ensure all medications are being administered to facility residents, and submit proof to LPA by POC date of 01/27/2026..

Deadline recorded: Jan 27, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 27, 2026
Correction not verified in available records
View official report
Incident reportingType B
Official classification
Type B
Official code
87211(a)(1)
Regulation authority
CCR

What the official deficiency says

87211 Reporting Requirements (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following:(1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. The following requirement has not been met as evidenced by: Resident 1's Responsible party was not notified of communication with home health agency effecting Resident 1's care, which poses a potential, health, safety, or personal rights risk to residents in care.

Official plan of correction

Administrator will conduct communication with facility Health and Welness director on the subject of reporting and communication with resident responsible parties, and submit to LPA by 02/09/2026.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 9, 2026
Correction not verified in available records
View official report
Basic services and supervisionType B
Official classification
Type B
Official code
87464(d)
Regulation authority
CCR

What the official deficiency says

87464 Basic Services (d) A facility need not accept a particular resident for care. However, if a facility chooses to accept a particular resident for care, the facility shall be responsible for meeting the resident's needs as identified in the pre-admission appraisal specified in Section 87457, Pre-admission Appraisal and providing the other basic services specified below, either directly or through outside resources.. The following requirement has not been met as evidenced by: Resident 1 was not being assisted as needed with showers, which poses a potential, health, safety, or personal rights risk to residents in care.

Official plan of correction

Administrator will conduct training with facility staff on documenting shower logs including refusals, and submit to LPA by POC date of 02/09/2026.

Deadline recorded: Feb 9, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 9, 2026
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 4 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care: (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed... This requirement was not met as evidenced by: Licensee did not ensure that R1’s medications were received as ordered by the physician. New orders were provided to the facility which were not inputted to the MAR. R1 did not receive medications as ordered. This is an immediate health and safety risk to persons in care.

Official plan of correction

Upon discovery of the medication error, S1 was removed from the schedule pending an internal investigation. LPA reviewed a correction Action Form which documents the discharge/termination of S1 effective 3/8/24. POC CLEARED.

Deadline recorded: Apr 2, 2024. A deadline is not proof that correction was completed.

Official record says corrected or clearedOn or before Apr 2, 2024
Correction deadline recordedDeadline Apr 2, 2024
View official report
Inspection
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care: (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed... This requirement was not met as evidenced by: Based on interview and record review, the licensee did not comply with section 87465 when facility staff administered medication to R1 outside of the parameters set by R1’s physician, this is an immediate health and safety risk to persons in care.

Official plan of correction

Facility monitored R1's blood pressure throughout the night. Additionally, S1 received medication training and was pulled from administering medication until the retraining was complete. POC CLEARED.

Deadline recorded: Feb 13, 2024. A deadline is not proof that correction was completed.

Official record says corrected or clearedOn or before Feb 12, 2024
Correction deadline recordedDeadline Feb 13, 2024
View official report
Inspection
Hazardous items and storageType B
Official classification
Type B
Official code
87309(a)
Regulation authority
CCR

What the official deficiency says

(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. Nine out of nine residents sampled during inspection was found with disinfectants and/or cleaning solutions (Comet, Windex, Resolve, Fabuloso) accessible in cabinet under kitchen sink and/or cabinet under bathroom sink; and R11 was observed with a complete knife set in a knife block on kitchenette counter, which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 02/24/2023 Plan of Correction THIS REPORT WAS AMENDED. DEFICIENCY NOT ISSUED. Administrator will submit proof of a written plan outling steps that will be taken to ensure all disinfectants, cleaning solutions, and items that could pose a danger are removed from each resident apartment to CCL by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 6 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology