Staffing, personnel, and training
Cited in 6 reports, with 8 deficiencies in total.
Dec 11, 2025Jan 14, 2025Jan 18, 2024Dec 19, 2023Dec 12, 2023Nov 3, 2023
301 WHITE OAK DRIVE, Santa Rosa CA 95409
79 bedsLatest official report Jun 11, 2026Licensed
The available records show 24 Type A and 15 Type B deficiencies for this facility.
2 later reports, from Mar 10, 2026 through Jun 11, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 18 Sonoma County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 35 reports for this facility: 20 inspections, 13 complaint investigations, and 2 licensing or administrative records.
Those records contain 24 Type A and 15 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 9
3 in the last 12 months
Well above the typical 9
12 in the last 12 months
Well above the typical 4
7 in the last 12 months
Well above the typical 5
5 in the last 12 months
More than the typical 2
1 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 6 reports, with 8 deficiencies in total.
Dec 11, 2025Jan 14, 2025Jan 18, 2024Dec 19, 2023Dec 12, 2023Nov 3, 2023
Cited in 4 reports, with 4 deficiencies in total.
Cited in 4 reports, with 4 deficiencies in total.
Cited in 3 reports, with 4 deficiencies in total.
Cited in 3 reports, with 3 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
Cited in 2 reports, with 2 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
§1569.269 Enumerated rights... a)Residents...shall have all of the following rights:(6) To care, supervision, and services that meet their individual needs...delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs...This requirement not met by licensee as evidenced by: Based on LPA record review of facility's pendant/call button system log, the licensee did not comply with the section cited above in that between 12/14/25 and 1/15/26 residents pushed their pendant call button at least 1541 times. Of those 1541 times, residents waited over 50 minutes at least 114 times, which poses a potential health, safety or personal rights risk to persons in care.
Facility to submit plan identifying why response times are delayed and the method of correction facility will implement in order to correct the delays in call button/pendant response time, by plan of correction due date. Additionally, facility to ensure that pendant/call button system is in good repair, fully operational, and staff is sufficient to timely answer pendant/call button calls, by plan of correction due date. Facility to submit paperwork of pendant/call button system implemetation and log showing that pendant/call button system is in good repair and fully operational, by plan of correction due date.
Deadline recorded: Mar 5, 2026. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
§1569.269 Enumerated rights; severability (a) Residents of residential care facilities for the elderly shall have all of the following rights: (6) To care, supervision, and services that meet their individual needs... This requirement not met by licensee as evidenced by: R1 waited in excess of 33 minutes for staff response after activating pendant alert for assistance, which poses an immediate health, safety or personal rights risk to persons in care.
Facility will submit plan to CCL to conduct personal rights training and training for all direct care staff on prompt call/pendant repsonse times by plan of correction due date. Training to be conducted through facility's chosen vendor, Relias as well as an in-service training by no later than 8/7/25.
Deadline recorded: Jul 18, 2025. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met by licensee as evidenced by: facility water shut off for more than 24hrs without immediately providing for residents needs that require access to running water like bathing and flushing toilets, which poses an immediate health, safety or personal rights risk to persons in care.
Facility to self-certify that in all cases of major occurances which threaten the welfare, safety or health of residents, personnel or visitors, shall be reported within 24 hours either by telephone or facsimile to the licensing agency and to the local health officer when appropriate. Additionally, facility to self-certify that in such occurances facility will engage in their emergency disater plan ensuring that all residents are afforded their personal rights as outlined in regulation. Facility to submit self-certification on LIC9098 to CCL by plan of correction due date.
Deadline recorded: Jun 11, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited
Personnel Requirements. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. ***This requirement has not been met as evidenced by: Based upon review of call log records, out of 22 responses for calls to R1’s room in October, 2023, six exceeded 25 minutes and one was 126 minutes. This posed an immediate risk to the health and safety of residents in care.
Cleared at time of visit. Administration has submitted a written plan addressing timely responses to call buttons on 12/13/2023 for a more recent complaint regarding the same issue.
Deadline recorded: Dec 19, 2023. A deadline is not proof that correction was completed.
Reporting Requirements…. A written report shall be submitted.. to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D…***Based upon statements made and documents reviewed, this requirement has not been met as evidenced by: R1’s Responsible Person states RP did not receive a copy of the Incident Report for 10/31 and the Report does not indicate a copy was provided to the Responsible Person. This posed a potential risk to the personal rights of R1.
Administration will review the requirements of 87211 and provide refresher training to staff responsible for Incident Reports. Proof of refresher training will clear the deficiency when submited to CCL by the POC date.
Deadline recorded: Jan 2, 2024. A deadline is not proof that correction was completed.
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87411(a)Personnel Requirements – General Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs.... Licensee did not meet this requirement as evidenced by: Based on interview staff did not respond to a resident's call button in a timely manner.
Facility agrees to submit written plan moving forward to ensure that resident call buttons are answered timely. Submission of written plan due by plan of correction (POC) due date of 12/13/2023.
Deadline recorded: Dec 13, 2023. A deadline is not proof that correction was completed.
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportAllegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited
87465(c)(2) Incidental Medical and Dental Care. Once ordered by the physician the medication is given according to the physician's directions. ***Based on statements and records, this requirement has not been met as evidenced by: R1 was given medications that had been ordered discontinued by physician. This posed an immediate risk to the health of R1
Cleared at time of visit. Facility has done a medication audit, implemented an electronic MARS system, and provided additional training to staff administering medications, implemented a review process with outside provider. ***THIS IS AN AMENDED VERSION OF AN ORIGINAL DOCUMENT*****
Deadline recorded: Sep 8, 2022. A deadline is not proof that correction was completed.
87464(f)(1)(c) Basic Services. " Care and supervision " means the facility assumes responsibility for...Assistance includes assistance with taking medications, money management, or personal care. ***Based on statements and records, this requirement has not been met as evidenced by: R1 was given medications that had been discontinued by physician. This posed an immediate risk to the health of R1.
Cleared at time of visit. Facility has done a medication audit, implemented an electronic MARS system, and provided additional training to staff administering medications, implemented a review process with outside provider.
Deadline recorded: Sep 8, 2022. A deadline is not proof that correction was completed.
Allegations0 substantiated · 0 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportCalifornia Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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