BROOKDALE CHANATE

3250 CHANATE RD, Santa Rosa CA 95404

Facility 496803241 · RESIDENTIAL CARE ELDERLY (740)

140 bedsLatest official report Aug 11, 2026Licensed

Additional info
Licensee
BKD ARBORS OF SANTA ROSA LLC
Administrator
PATRICIA GUSTIN
Contact
PATRICIA GUSTIN
License first date
Mar 26, 2010
License effective date
Mar 26, 2010
District office
SANTA ROSA RO · (707) 588-5026
Regional office
21
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 22 Type A and 18 Type B deficiencies for this facility.

Most recent inspection
Jun 16, 2026
Most recent deficiency
Aug 11, 2026

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 18 Sonoma County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 44 reports for this facility: 24 inspections, 20 complaint investigations, and 0 licensing or administrative records.

Those records contain 22 Type A and 18 Type B deficiencies.

7 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
24

More than the typical 9

5 in the last 12 months

Recorded deficiencies
40

Well above the typical 9

3 in the last 12 months

Type A deficiencies
22

Well above the typical 4

1 in the last 12 months

Type B deficiencies
18

Well above the typical 5

2 in the last 12 months

Substantiated complaints
14

Well above the typical 2

1 in the last 12 months

Repeated topics
8

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Inspection
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

87303(a) Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA's/ED observation, interview and record review, the licensee did not comply with the section cited above in two resident's toilets were observed dirty, one located in the assisted living and one located in the memory care unit. Based on records review, the facility housekeeping schedule revealed that the dirty toilet should have been cleaned today by 10am which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 02/06/2026 Plan of Correction Administrator agrees to submnit a written plan how the facility will prevent this type of incidents from happening and they will submit written plan to CCL by POC due date to clear the citation.

Plan of correction recorded
Correction not verified in available records
View official report
Food serviceType B
Official classification
Type B
Official code
87555(b)(9)
Regulation authority
CCR

What the official deficiency says

87555(b)(9) General Food Service Requirements. Procedures which protect the safety, acceptability and nutritive values of food shall be observed in food storage, preparation and service. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPAs observation and interview with administrator the facility failed to label and or cover two prepared left over fruit cups and tray containing at least 38 pieces of food were observed uncover and not labeled which poses a potential health and safety risk to residents in care.

Official plan of correction

POC Due Date: 02/06/2026 Plan of Correction Administrator agrees to conduct a staff training pertaining to food storage and submit written plan how the facility will handle food storage of left overs by POC due date 2/6/26.

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care(a) A plan for incidental medical and dental care shall be developed by each facility...(4) The licensee shall assist residents with self-administered medications as needed. This requirement was not met by: Based on self-incident report the licensee did not comply with section above by not properly assisting R1 with their prescribed medication Namenta 5mg and 10mg resulting in overdosing resident in care, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Facility to review all resident's medication and will contact an outside vendor to conduct medication training with all med techs. Facility to submit proof of training to CCL by POC due date. **civil penaltiy assessed for repeat violation within 12 months**

Deadline recorded: Apr 22, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 22, 2025
Correction not verified in available records
View official report
Inspection
Administrator qualificationsType A
Official classification
Type A
Official code
87405(a)
Regulation authority
CCR

What the official deficiency says

87405(a) Administrator - Qualifications and Duties(a) All facilities shall have a qualified and currently certified administrator. This requirement is not met as evidenced by: Administrator does not have an actively current Administrator certificate. This poses an immediate health, safety or personal rights risk to residents Deficient Practice Statement Based on LPAs record review, the licensee did not comply with the section cited above in that Administrator's certificate was in renewal status but was subsequently removed from pending status due to not having enough training hours completed and required forms not submitted, which poses an immediate health, safety or personal rights risk to persons in care. **amended to include deficient practice statement language and plan of correction language due to computer printing error.**

Official plan of correction

POC Due Date: 03/06/2025 Plan of Correction Facility to submit plan of to complete the required remaining training hours needed and submit the forms necessary to obtain certificate renewal by plan of correction date of 3/6/25. *amended to correct plan of correction due date due to computer printing error*

Plan of correction recorded
Correction not verified in available records
View official report
Fire safety and emergency preparednessType A
Official classification
Type A
Official code
87202(a)
Regulation authority
CCR

What the official deficiency says

(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal: This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA and Admin observation and record review, the licensee did not comply with the section cited above in that Automatic Sprinkler System failed inspection per vendor inspection report and the Emergency exit door at the end of the AL hallway (NW exit hall #2) was propped open with a brick, which poses an immediate health, safety or personal rights risk to persons in care. *amended to include deficient practice statement language and plan of correction language due to computer printing error.**

Official plan of correction

POC Due Date: 03/14/2025 Plan of Correction Facility to submit vendor inspection report indicating Automatic Sprinkler System has passed inspection by plan of correciton due date. During visit on 2/19/25, LPA observed brick propping open exit door was removed and exit door closed, this portion of the deficiency is cleared. *amended to add POC language due to computer printing error*

Official record says corrected or clearedOn or before Feb 19, 2025
Plan of correction recorded
View official report
Background checksType A
Official classification
Type A
Official code
87355(e)
Regulation authority
CCR

What the official deficiency says

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA and Admin observation and record review, the licensee did not comply with the section cited above in that S5, S6, S7, S8, S9, S10, and S11 did not have fingerprint clearance, which poses an immediate health, safety or personal rights risk to persons in care. *amended to include deficient practice statement language and plan of correction language due to computer printing error.* ***civil penalties assessed***

Official plan of correction

POC Due Date: 03/06/2025 Plan of Correction Facility to submit LIC9098 self-certifying that S5, S6, S7, S8, S9, S10, and S11 will not work or be present at the facility until fingerprint clearance is obtained and dcoumentation of fingerprint clearance is presnet in each staff's respective staff file. *amended to add POC language due to computer printing error* **civil penalties assessed**

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPAs and Admin observation, the licensee did not comply with the section cited above in that LPAs observed trash, food scraps and pieces of discarded food items, cup with black substance and white substance, and used paper towels to be discarded and piled up underneath sink in Memory Care kitchen, which poses a potential health, safety or personal rights risk to persons in care.**amended to include deficient practice statement language and plan of correction language due to computer printing error.**

Official plan of correction

POC Due Date: 03/07/2025 Plan of Correction Facility to submit pictures of cleaned Memory Care kitchen sink area including underneath the sink by plan of correction due date. *amended to add POC language due to computer printing error* LPA observed on cleaned sink on 3/5/25. Deficiency cleared.

Official record says corrected or clearedOn or before Feb 19, 2025
Plan of correction recorded
View official report
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
1569.625(b)(2)
Regulation authority
HSC

What the official deficiency says

(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPAs and Admin observation and record review, the licensee did not comply with the section cited above in that S1, S2, S3, and S4 did not have the required number of training hours completed, which poses a potential health, safety or personal rights risk to persons in care. **amended to include deficient practice statement language and plan of correction language due to computer printing error.**

Official plan of correction

POC Due Date: 03/21/2025 Plan of Correction Facility to submit current completed training hours for S1, S2, S3, and S4 in the amount of hours required per regulation based on thier respective lengths of employment by plan of correciton due date. *amended to add POC language due to computer printing error*

Plan of correction recorded
Correction not verified in available records
View official report
Health conditions and treatmentsType B
Official classification
Type B
Official code
87625(b)(3)
Regulation authority
CCR

What the official deficiency says

(b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPAs observation, the licensee did not comply with the section cited above in that LPA observed notable urine smell coming from room next Sauna room in Memory Care, which poses a potential health, safety or personal rights risk to persons in care. **amended to include deficient practice statement language and plan of correction language due to computer printing error.**

Official plan of correction

POC Due Date: 03/07/2025 Plan of Correction Facility to submit LIC9098 self-certifying they have cleaned and addressed the incontinence odor issue from the Memory Care Unit and that they further self-certify that the facility will remain free of incontinence odors at all times. *amended to correct plan of correction due date due to computer printing error*

Plan of correction recorded
Correction not verified in available records
View official report
Fire safety and emergency preparednessType A
Official classification
Type A
Official code
87202(a)
Regulation authority
CCR

What the official deficiency says

(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal: This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: Plan of Correction

Plan of correction recorded
Correction not verified in available records
View official report
Background checksType A
Official classification
Type A
Official code
87355(e)
Regulation authority
CCR

What the official deficiency says

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: Plan of Correction

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: Plan of Correction

Plan of correction recorded
Correction not verified in available records
View official report
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
1569.625(b)(2)
Regulation authority
HSC

What the official deficiency says

(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training. This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: Plan of Correction

Plan of correction recorded
Correction not verified in available records
View official report
Health conditions and treatmentsType B
Official classification
Type B
Official code
87625(b)(3)
Regulation authority
CCR

What the official deficiency says

(b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement is not met as evidenced by: Deficient Practice Statement Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: Plan of Correction

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care(a) A plan for incidental medical and dental care shall be developed by each facility...(4) The licensee shall assist residents with self-administered medications as needed. This requirement was not met by licensee in that another resident's medication was administered to R2, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Facility to conduct medication training and administer written medication test (as outlined in HSC 1569.69(a)(5)) with staff (S1), Med Tech responsible for the error. Facility to submit proof of training to CCL by plan of correction due date. **civil penaltiy assessed for repeat violation within 12 months**

Deadline recorded: Jan 17, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 17, 2025
Correction not verified in available records
View official report
Inspection
Incident reportingType B
Official classification
Type B
Official code
87211(a)(1)(D)
Regulation authority
CCR

What the official deficiency says

87211 Reporting Requirements(a) Each licensee shall furnish to the licensing agency such reports...: (1) A written report shall be submitted to the licensing agency...for the resident within seven days of the occurrence of any of the events...(D) Any incident which threatens the welfare, safety or health of any resident...This requirement was not met by licensee as evidenced by: CCL did not receive an Incident Report for R1's medication error, which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

Facility to submit LIC9098 self-certifying that facility will submit to CCL an Incident Report in compliance with regulation, by plan of correction due date. (Facility has already satisfied plan of correction, deficiency cleared) **citation is being issued as a result of amendment of 9099D of complaint 21-AS-20241217154914**

Deadline recorded: Jan 10, 2025. A deadline is not proof that correction was completed.

Official record says corrected or clearedOn or before Jan 9, 2025
Plan of correction recorded
Correction deadline recordedDeadline Jan 10, 2025
View official report
Inspection
Background checksType A
Official classification
Type A
Official code
87355(d)
Regulation authority
CCR

What the official deficiency says

Criminal Record Clearance (d) All individuals subject to criminal record review shall be fingerprinted. Licensee did not meet this requirement as evidenced by; interim administrator does not have fingerprint clearance. This poses an immediate Health, safety or personal rights risk to residents*civil penalty assessed*

Official plan of correction

Interim Administrator to submit LIC9098 by plan of correction due date, indicating they will not be present or working at the facility, and will not return to the facility until after they have obtained fingerprint clearance, is associated to facility, and submited proof of required clearance and association to CCL.

Deadline recorded: Nov 18, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 18, 2024
Correction not verified in available records
View official report
Administrator qualificationsType A
Official classification
Type A
Official code
87405(a)
Regulation authority
CCR

What the official deficiency says

Administrator - Qualifications and Duties(a) All facilities shall have a qualified and currently certified administrator. Licensee did not meet this requirement as evidenced by: interim Administrator does not have an actively current Administrator certificate. This poses an immediate Health, safety or personal rights risk to residents

Official plan of correction

Facility to submit written plan indicating plan for implementation and start date of qualified and certified administrator. Facility to submit all required documents for change of Adminstrator as well. Plan to be submitted to CCL by plan of correction due date of 11/18/2024

Deadline recorded: Nov 18, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 18, 2024
Correction not verified in available records
View official report
Inspection
Dementia careType B
Official classification
Type B
Official code
87705(c)(4)
Regulation authority
CCR

What the official deficiency says

87705 Care of Persons with Dementia (c)(4) There is an adequate number of direct care staff to support each resident’s physical, social, emotional, safety and health care needs as identified in his/her current appraisal. This requirement was not met as evidenced by: incident of resident elopment, which poses a potential health, safety or personal rights risk to residents in care.

Official plan of correction

Facility immediately conducted elopement training with staff. Training record provided to LPA. Additionally, Adminstrator has implemented census check and egress door check as part of shift change procedure. Deficiency cleared.

Deadline recorded: Aug 20, 2024. A deadline is not proof that correction was completed.

Official record says corrected or clearedOn or before Aug 13, 2024
Correction deadline recordedDeadline Aug 20, 2024
View official report
Inspection
Medical and dental careType B
Official classification
Type B
Official code
87645(h)(6)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care (h)The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review and observations made, the Licensee did not comply with the section cited above. Licensee did not ensure that a resident routine medications were documented and centrally stored as required. This poses a potential health, safety or personal rights risk to residents in care.

Official plan of correction

POC Due Date: 02/26/2024 Plan of Correction Licensee to conduct a OTC medication audit and ensure that all resident medications are documented appropriately per Title 22 regulations. Licensee to conduct an in-service training for all medication technicians reviewing how to centrally store medications. Training to include the following: Date of Training, Training Topics, Job Role, Staff Names and Signatures. Proof of audit and in-service training to be submitted by POC due date of 02/26/2024.

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Medical and dental careType A
Official classification
Type A
Official code
87465(a)(4)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. Plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with with self-administered medications as needed. This requirement was not met as evidenced by report review showing that two residents were not provided medications as prescribed. This is an immediate risk to health and safety of residents.

Official plan of correction

Facility agrees to provide an in-service to all staff who assist with self-administrator of medication regarding facility protocol regarding inputting new and/or updated medications into the internal database and submit planned training schedule date to CCL no later than, 11/21/2023

Deadline recorded: Nov 21, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 21, 2023
Correction not verified in available records
View official report
1 complaint has no published investigation report

The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.

  • Jul 23, 2025 · Control 21-AS-20250602090022

    Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology