Resident rights
Cited in 2 reports, with 2 deficiencies in total.
PINE RIDGE TERRACE
300 FOUNTAINGROVE PARKWAY, Santa Rosa CA 95403
110 bedsLatest official report May 11, 2026Licensed
Additional info
- Telephone
- (707) 566-8600
- Licensee
- BRIGHTWATER SENIOR LIVING GROUP LLC
- Administrator
- RODREICK, DONALD
- Contact
- RODREICK, DONALD
- License first date
- Jan 28, 2025
- License effective date
- Jan 28, 2025
- District office
- SANTA ROSA RO · (707) 588-5026
- Regional office
- 21
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 1 Type A and 5 Type B deficiencies for this facility.
- Most recent inspection
- May 11, 2026
- Most recent deficiency
- May 11, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 18 Sonoma County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 10 reports for this facility: 4 inspections, 4 complaint investigations, and 2 licensing or administrative records.
Those records contain 1 Type A and 5 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 6
- Type A deficiencies
- 1
- Type B deficiencies
- 5
- Substantiated complaints
- 2
- Repeated topics
- 1
Fewer than the typical 9
4 in the last 12 months
Fewer than the typical 9
6 in the last 12 months
Fewer than the typical 4
1 in the last 12 months
About the same as most this size
5 in the last 12 months
About the same as most this size
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities- In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights. To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Per review of alarm event report on R1's pendant for the month of 10/2025, the following recorded dates, times, and elapsed time until staff responded to R1's call pendant, LPA documented calls that had a wait from 15 minutes to over 20 minutes for some, on 10/4 twice, 10/5, 10/8, 10/10, 10/12, and 10/17, see LIC9099. Facility staff failed to respond in a timely manner to R1's pendant calls listed. This is a risk to resident's personal rights & a risk to resident's health & safety.
Official plan of correction
Licensee/Administrator to ensure that facility staff/direct caregivers are responding to all resident pendant calls, on all shifts, in a timely manner. Staff to respond in a timely manner to help ensure residents' needs are met as required, including emergency response/911 to be called if needed. Staff to be in-serviced in residents 'rights, and staff responsibility in answering pendant calls timely for all residents in care. Submit proof of training with direct care staff, all staff that answer to call pendants; Submit a plan of future compliance regarding the regulation and call pendant response by staff. POC due 12/19/25.
Deadline recorded: Dec 19, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 19, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(1)(3)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(1)(3) Additional Personal Rights of Residents in Privately Operated Facilities- Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded dignity in their personal relationships with staff, residents, and other persons. To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature. This requirement was not met as evidenced by: LPA obtained two photos that had been taken, by S3/staff member, of resident R1 who had fallen on the ground in their apartment unit. S3 took the pictures of R1, with their personal cell phone, prior to assisting the resident off the floor, and providing needed care. stamp, and with S3's personal phone. Per investigation, and interviews, the resident/R1 photos are found to be personal, confidential, humiliating, and violate R1’s personal rights. LPA has copies of photos for the file. This is a violation of resident's personal rights.
Official plan of correction
Licensee/Administrator to ensure all staff do not violate personal rights of residents’ in care. Staff are to be in-serviced on “Elder Abuse” training, and “Personal Rights of Residents” training. Submit proof of training, and plan of correction of the deficiency citation by 11/21/2025.
Deadline recorded: Nov 21, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 21, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this report1 complaint has no published investigation report
The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.
- Jul 9, 2025 · Control 21-AS-20250304151141
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology