Facility condition and maintenance
Cited in 3 reports, with 6 deficiencies in total.
FIVE PALMS CARE HOME
1217 LANCE DRIVE, Santa Rosa CA 95401
23 bedsLatest official report Jul 31, 2026Licensed
Additional info
- Telephone
- (707) 579-1739
- Licensee
- CREDO, JOSEPHINE R.
- Administrator
- ROBERTSON CIRINEO
- Contact
- ROBERTSON CIRINEO
- License first date
- Apr 19, 2011
- License effective date
- Apr 19, 2011
- District office
- SANTA ROSA RO · (707) 588-5026
- Regional office
- 21
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 12 Type A and 12 Type B deficiencies for this facility.
- Most recent inspection
- Jul 31, 2026
- Most recent deficiency
- Jun 10, 2026
1 later report, on Jul 31, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 8 Sonoma County facilities licensed for 16 to 49 beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 27 reports for this facility: 20 inspections, 5 complaint investigations, and 2 licensing or administrative records.
Those records contain 12 Type A and 12 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 20
- Recorded deficiencies
- 24
- Type A deficiencies
- 12
- Type B deficiencies
- 12
- Substantiated complaints
- 2
- Repeated topics
- 4
More than the typical 9
9 in the last 12 months
Well above the typical 9
13 in the last 12 months
Well above the typical 4
3 in the last 12 months
Well above the typical 5
10 in the last 12 months
About the same as most this size
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Incident reporting
Cited in 3 reports, with 3 deficiencies in total.
Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
Fire safety and emergency preparedness
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 1569.269(a)(6)
- Regulation authority
- HSC
What the official deficiency says
Type B: 1569.269(a)(6) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Based on LPA’s record review and interview the facility failed by allowing R1 leave the facility unassisted on 8/31/25, when R1’s physician report states that R1 is not able to leave the facility unassisted which poses an immediate health and safety risk to residents in care.
Official plan of correction
Licensee agrees to review the elopement plan for the facility addressing frequency of awol drills for staff. Facility to submit an LIC 9098 self-certification that Licensee has review elopement plan with frequency of awol drills for staff due by POC date.
Deadline recorded: Nov 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 26, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements – General (a) Facility personnel shall at all times be sufficient in numbers, & competent to provide the services necessary to meet resident needs. In facilities licensed for 16 or more, sufficient support staff shall be employed to ensure provision of personal assistance/care… This requirement was not met as evidence by: Based on interviews conducted with staff, the licensee did not ensure residents with a diagnosis of dementia needs were met timely as stated in their program plan due to the staff was not alerted that emergency personnel were knocking and ringing the doorbell in the front entrance of the facility, which poses an immediate risk to the health and safety of residents who has a diagnosis of dementia.
Official plan of correction
Licensee to provide CCL the written facility policy and/or protocol regarding how resident's needs including residents with a diagnosis of dementia are going to been met when the staff are in the back of the building by POC due date.
Deadline recorded: Nov 17, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 17, 2023
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology