Resident rights
Cited in 4 reports, with 4 deficiencies in total.
CLEARWATER AT SONOMA HILLS
710 ROHNERT PARK EXPRESSWAY E, Rohnert Park CA 94928
114 bedsLatest official report Jun 15, 2026Licensed
Additional info
- Telephone
- (707) 710-7385
- Licensee
- VIRTUS CSL SONOMA LLC;CSL BERKSHIRE OPERATING CO
- Administrator
- HOMER, JAMES
- Contact
- HOMER, JAMES
- License first date
- Apr 24, 2020
- License effective date
- Apr 24, 2020
- District office
- SANTA ROSA RO · (707) 588-5026
- Regional office
- 21
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 16 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Apr 1, 2026
- Most recent deficiency
- Jun 15, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 18 Sonoma County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 30 reports for this facility: 17 inspections, 13 complaint investigations, and 0 licensing or administrative records.
Those records contain 16 Type A and 7 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 17
- Recorded deficiencies
- 23
- Type A deficiencies
- 16
- Type B deficiencies
- 7
- Substantiated complaints
- 6
- Repeated topics
- 5
More than the typical 9
2 in the last 12 months
Well above the typical 9
1 in the last 12 months
Well above the typical 4
0 in the last 12 months
More than the typical 5
1 in the last 12 months
More than the typical 2
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
Food service
Cited in 2 reports, with 2 deficiencies in total.
Incident reporting
Cited in 2 reports, with 2 deficiencies in total.
Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(g)(3)(C)(1)
- Regulation authority
- CCR
What the official deficiency says
87507(g)(3)(C)(1) Admission Agreements- Any fee that is charged prior to or after admission, shall be clearly specified. If a licensee charges a preadmission fee, the licensee must provide the applicant or his or her representative with a written general statement describing all costs associated with the preadmission fee charges and stating that the preadmission fee is refundable, and describing conditions for the refund. This requirement was not met as evidenced by: Per review of records obtained from the facility, there was no record of facility providing RP, when RP paid the $8455.00, a required written general statement describing all costs associated with the preadmission fee charges and stating that the preadmission fee is refundable, and describing conditions for the refund. This is a risk to residents personal rights.
Official plan of correction
Licensee/Administrator to ensure preadmission fees obtained from residents/potential residents , that there has been provided a written general statement describing all costs associated with the preadmission fee charges and stating that the preadmission fee is refundable, and describing conditions for the refund, as required. Please submit how the facility will ensure compliance with this regulation regarding preadmission fees/charges as required, POC due 7/15/26.
Deadline recorded: Jul 15, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 15, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465(a)(4) Incidental Medical and Dental Care-The licensee shall assist residents with self-administered medications as needed. This requirement was not met as evidenced by: Per review of records, R1 received last dose of the medication 4/19/25. The medication assistant staff didn't refill the medication as required. Resident R1 was not provided the medication as prescribed from 4/20/25 through 5/24/25, per medication MAR review. The medication was refilled/obtained, and resident was provided the medication as ordered on 5/25/25; R1 missed a total of " 35 " days of the prescribed medication, per review of records and conducted interviews. This is a health & safety risk to the resident (s) in care.
Official plan of correction
CORRECTED/POC CLEARED. BY HEALTH SERVICES DIRECTOR HELD AN IN-SERVICE MEDICATION TRAINING WITH ALL MEDICATION ASSISTANCE STAFF. ADMINISTRATION STAFF INSTITUTED A WEEKLY AUDIT TO HELP ENSURE ALL MEDICATIONS ARE REFILLED AS REQUIRED, AND ALL MEDICATIONS ARE PROVIDED AS PRESCRIBED TO RESIDENTS IN CARE.
Deadline recorded: Jun 26, 2025. A deadline is not proof that correction was completed.
Official record says corrected or clearedOn or before Jun 25, 2025
Correction deadline recordedDeadline Jun 26, 2025
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 10 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 (h)(2) Incidental Medical & Dental Care- Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement was not met as evidenced by: LPA's record reviews, and interviews, R1 had a prescription medication go out of the community with R2's medications who had moved out of the facility. R2's responsible party contacted the facility and returned R1's medication. The medication was not kept secured and inaccessible to all others that don't and/or shouldn't have access to the medications. This is an immediate risk to the health and safety of residents in care, and a risk to residents personal rights.
Official plan of correction
CLEARED-LICENSEE HAD AN IN-SERVICE TRAINING CONDUCTED WITH ALL MEDICATION STAFF THAT ASSIST RESIDENTS WITH MEDICATIONS. ADMINSITRATOR PROVIDED PROOF OF TRAINING THAT WAS DONE AFTER THE MEDICATION INCIDENT OCCURRED.
Deadline recorded: Dec 21, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 21, 2023
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(A)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(2) Additional Personal Rights of Residents in Privately Operated Facilities- To have their records and personal information remain confidential and to approve their release, except as authorized by law. This requirement was not met as evidenced by: R1 had a prescription medication go out of the community with another resident's, R2, medications who had moved out of the facility. R1's identification, their medication pills, name and medication information, was not kept confidential as required. This is an immediate risk to residents health and safety, and to resident's personal rights.
Official plan of correction
Licensee to ensure that all resident's medication records, personal information, medical information, etc, are kept private and confidential as required. Licensee to hold an in-service with all medication staff regarding ensuring Personal rights of all resident's in care., ensuring resident's personal/private medical/medication information stays confidential at all times, during all policy and procedures of the facility. POC due 12/21/23. Proof of training due by 12/29/23.
Deadline recorded: Dec 21, 2023. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Dec 21, 2023
Deficiency Dismissed Type A 12/21/2023 Section Cited CCR 87468.2(A)(2)
Plan of correction recorded
Correction deadline recordedDeadline Dec 21, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(4) Additional Personal Rights of Residents- In addition to the rights in Section 87468.1, Personal Rights of Residents:To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Per investigation, S4, has been wriiten up, on 7/11/23, by Administration staff for speaking inappropriately to a resident.The documentation was provided to the LPA. The LPA interviewed the above staff; including S4 who confirmed the incident, and confirmed having spoken to a resident inappriately at that time. This is a risk to residents personal rights and/or a risk to resident's health & safety.
Official plan of correction
Licensee/Administrator to have an in-service training with all staff regarding " residents personal rights " and that staff are to not violate these rights at any time. Proof of training to include, Trainer, Topics, Date/Time Spent and Attendees. Submit plan of correction, and proof of training by POC due date of 10/13/23.
Deadline recorded: Oct 13, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 13, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(11)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(11) Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement was not met as evidenced by: Per interviews with staff, and review of records, staff were instructed that R1 was not to have private visiting in their room, and the resident's R1's room would need to be kept locked during their visit with a friend. R1 was denied a private visit with a friend. This is a risk to resident's personal rights.
Official plan of correction
Licensee/Administrator to have an in-service training with all staff regarding " residents personal rights " and that staff are to not violate these rights at any time. Proof of training to include, Trainer, Topics, Date/Time Spent and Attendees. Submit plan of correction, and proof of training by POC due date of 10/13/23.
Deadline recorded: Sep 27, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 27, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 6 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology