Incident reporting
Cited in 3 reports, with 3 deficiencies in total.
SIERRA OAKS OF REDDING
1520 COLLYER DR., Redding CA 96003
113 bedsLatest official report Jul 29, 2026Licensed
Additional info
- Telephone
- (530) 241-5100
- Licensee
- QUAIL CREST REDDING 2, LLC ; LENITY MANAGEMENT LLC
- Administrator
- LANG, MICHAEL
- Contact
- LANG, MICHAEL
- License first date
- Apr 12, 2022
- License effective date
- Apr 12, 2022
- District office
- SACRAMENTO NORTH ASC · (916) 263-4700
- Regional office
- 59
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 5 Type A and 14 Type B deficiencies for this facility.
- Most recent inspection
- Jul 29, 2026
- Most recent deficiency
- Jul 2, 2026
1 later report, on Jul 29, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 8 Shasta County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 33 reports for this facility: 15 inspections, 16 complaint investigations, and 2 licensing or administrative records.
Those records contain 5 Type A and 14 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 15
- Recorded deficiencies
- 19
- Type A deficiencies
- 5
- Type B deficiencies
- 14
- Substantiated complaints
- 12
- Repeated topics
- 4
More than the typical 7
7 in the last 12 months
Well above the typical 3
14 in the last 12 months
More than the typical 1
3 in the last 12 months
Well above the typical 3
11 in the last 12 months
Well above the typical 1
8 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Resident rights
Cited in 3 reports, with 3 deficiencies in total.
Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
Medical and dental care
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(8)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(8) Additional personal rights of residents in privately operated facilities.....(a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (8) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse. The licensee did not comply with the section above as evidenced by: Interviews, observations and record reviews. Licensee did not ensure R2 and other residents personal rights were not violated which poses an immediate health, safety, or personal rights risk to residents in care.
Official plan of correction
R1 has been subsequently arrested by the local police department and has been lawfully evicted from the facility. Licensee will have a training with staff. Training topics will include: Elder abuse.. How staff will handle a situation involving sexual or any forms of abuse. Licensee will complete training by 7/16/2026 and submit proof of correction to LPA by 7/16/2026.
Deadline recorded: Jul 3, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 3, 2026
Correction not verified in available records
Complaint
Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
Not classified in the sourceType A
- Official classification
- Type A
- Official code
- 80085(b)
- Regulation authority
- CCR
What the official deficiency says
80085(b) Personnel Requirements The licensee shall employ staff as necessary to ensure provision of care and supervision to meet client needs. This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above. The licensee did not employ staff as necessary to ensure the resident care needs are taken care of. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
Licensee will create a staffing plan and show staffing ratios on the plan. Licensee will hire more staff Licensee will submit proof of correction to LPA by POC due date.
Deadline recorded: May 24, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 24, 2026
Correction not verified in available records
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465(a)(4) Incidental Medical and Dental Care.....A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following....The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based off observation, interview and record review, licensee did not ensure residents medication was not dispensed per MD orders which poses a potential health, safety or personal rights risk to residents in care.
Official plan of correction
Licensee will have a new training with all facilities med techs regarding medications and physicians orders. Licensee will show proof of training to LPA by POC due date.
Deadline recorded: Jun 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 10, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87411(c)
- Regulation authority
- CCR
What the official deficiency says
87411(c) Personnel Requirements ...All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 This was not evidenced by: based on interviews and record reviews, licensee did not ensure all staff had documented trainings and required trainings per title 22 regulations. Which poses a potential health, safety or personal rights risk to residents in care.
Official plan of correction
Licensee will submit proof that all staff have had their initial and annual trainings completed (which is specified in health and safety codes sections 1569.625 and 1569.69), to LPA by POC due date.
Deadline recorded: Jun 22, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 22, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.652(c)
- Regulation authority
- HSC
What the official deficiency says
1569.652(c) Health and safety code.....A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility shall be issued to the individual, individuals, or entity contractually responsible for the fees. This was evidenced by record reviews and interviews. Power of attorney has not received full refund. Which poses an potential health, safety or personal rights risk to resident in care.
Official plan of correction
Licensee will submit a full refund to resident or residents power of attorney by POC due date. Licensee shall submit proof of full refund to LPA by POC due date.
Deadline recorded: May 29, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 29, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80065(b)
- Regulation authority
- CCR
What the official deficiency says
80065(b) Personnel Requirements The licensee shall employ staff as necessary to ensure provision of care and supervision to meet client needs. This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above. The licensee did not employ staff as necessary to ensure the resident care needs are taken care of. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
Licensee shall submit written documentation showing staffing numbers of caregivers and med techs per shift. Licensee will hire more staff. Licensee will submit all documentation to LPA by POC dute date.
Deadline recorded: Apr 17, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 17, 2026
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Jul 2, 2026 · Control 59-AS-20260106100114
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87211(a)(1)Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below. This report shall include the resident's name, age, sex and date of admission; date and nature of event; attending physician's name, findings, and treatment, if any; and disposition of the case. Evidenced by On 2/11/26 community care licensing received a fax that contained incident reports from 1/12/26, 1/16/26, and two incidents reports from 1/17/26. Which possess a potential health, safety, personal rights risk to residents in care.
Official plan of correction
Licensee will have a meeting with all department heads to go over regulations on reporting requirements and will give proof of meeting to LPA by POC due date. Licensee will fax CCL all old incident reports that were not previously sent to CCL by POC due date.
Deadline recorded: Mar 18, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 18, 2026
Correction not verified in available records
Complaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (4) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on observation, interviews and record review, the licensee did not ensure the resident was assisted with medications. Which : poses an immediate Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
Administrator will have a medication training with staff. Administrator will notify LPA with a copy of staff training sign in.
Deadline recorded: Mar 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 10, 2026
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(2)(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on observation, interviews and record review, the licensee did not ensure the residents have safe, healthful and comfortable accommodations as the resident was wedged between the bed and wall for an unknow amount of time. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
Administrator will have a training with staff concerning the safety of accommodations for the residents. Administrator will have a training with staff concerning what is required for care notes. Administrator will notify LPA with a copy of training sign in.
Deadline recorded: Mar 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 10, 2026
Correction not verified in available records
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87625(b)(3)
- Regulation authority
- CCR
What the official deficiency says
87625(b)(3) Managed Incontinence (b) In addition to Section 87611, General Requirements for Allowable Health Conditions, the licensee shall be responsible for the following: (3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement is not met as evidenced by: the resident was found soiled. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
Administrator will have a staff training concerning the importance of keeping residents clean and dry. Administrator will notify LPA with a copy of training sign in when completed.
Deadline recorded: Mar 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 10, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jan 30, 2026 · Control 59-AS-20250929085428
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80065(b)
- Regulation authority
- CCR
What the official deficiency says
80065 (b) Personnel Requirements The licensee shall employ staff as necessary to ensure provision of care and supervision to meet client needs. This requirement is not met as evidenced by: Based on observation, interview and record review, the licensee did not comply with the section cited above. The licensee did not employ staff as necessary to ensure the resident care needs are taken care of. Which poses a potential Health, Safety or Personal Rights risk to persons in care.
Official plan of correction
The Licensee trained the staff for softwear to keep schedule currant with call outs. The Licensee is hiring more staff. The licensee has created a system for extra pay when staff cover a sick call. The Licensee will contact LPA when complete.
Deadline recorded: Feb 28, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 28, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights - To be accorded safe, healthful, and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by the spread of scabies in the facility. This poses a potential risk to residents in care.
Official plan of correction
The administrator agrees to submit a plan of correction to the licensing agency describing how this type of violation will be corrected.
Deadline recorded: Jun 25, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 25, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.2(c)
- Regulation authority
- HSC
What the official deficiency says
" Care and supervision " means the facility assumes responsibility for, or provides or promises to provide in the future, ongoing assistance with activities of daily living without which the resident’s physical health, mental health, safety, or welfare would be endangered. This requirement was not met as evidenced by: Based on interviews of staff persons and records reviewed, the licensee did not ensure that the resident was protected from an injury.
Official plan of correction
The administrator agrees to provide training to staff persons regarding the facility’s protocol of caring for a dementia resident, which shall include appropriate staff interactions with the residents. Administrator shall submit names of staff persons trained and training material to the licensing agency by 01/04/24.
Deadline recorded: Jan 4, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 4, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 2 unsubstantiated · 2 unfounded · 1 cited
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Reporting Requirements - Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events ... This report shall include the resident's name ,...; and disposition of the case. Based on record review, the licensee did not comply with the section cited above because staff admitted they didn't notifiy responsible party of a fall, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
By 01/05/2024, Licensee shall submit a written plan of correction on how they shall ensure staff shall notify resident responsible parties when an incident occurs.
Deadline recorded: Jan 5, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 5, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 1569.652(c)
- Regulation authority
- CCR
What the official deficiency says
Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds. (c) A refund of any fees paid in advance covering the time after the resident’s personal property has been removed from the facility... This requirement is not met as evidenced by: based on Adminitrator did not refund one of one (1/1) responsible's party, which poses a potential health and safety risk to client in care.
Official plan of correction
The Administrator agrees to meet with reposible managment regarding the refund in the amount of $5314.36 to resident #1's responsible party. Proof of refund with be sent to CCL by 08/09/2022.
Deadline recorded: Aug 9, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 9, 2022
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology