Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
AEGIS ASSISTED LIVING OF APTOS
125 HEATHER TERRACE, Aptos CA 95003
100 bedsLatest official report Apr 23, 2026Licensed
Additional info
- Telephone
- (831) 684-2700
- Licensee
- HEATHER TERRACE APTOS LLC;AEGIS SR COMMUNITIES LLC
- Administrator
- ROLLET, JEAN-PHILIPPE
- Contact
- ROLLET, JEAN-PHILIPPE
- License first date
- Mar 25, 2019
- License effective date
- Mar 25, 2019
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 5 Type A and 3 Type B deficiencies for this facility.
- Most recent inspection
- Apr 23, 2026
- Most recent deficiency
- Apr 23, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 6 Santa Cruz County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 16 reports for this facility: 12 inspections, 4 complaint investigations, and 0 licensing or administrative records.
Those records contain 5 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 12
- Recorded deficiencies
- 8
- Type A deficiencies
- 5
- Type B deficiencies
- 3
- Substantiated complaints
- 2
- Repeated topics
- 1
More than the typical 6
5 in the last 12 months
Well above the typical 3
3 in the last 12 months
More than the typical 1
3 in the last 12 months
More than the typical 1
0 in the last 12 months
Most this size have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 9 unsubstantiated · 0 unfounded · 2 cited
Administrator qualificationsType B
- Official classification
- Type B
- Official code
- 87405(H)(1-8)
- Regulation authority
- CCR
What the official deficiency says
The administrator shall have the responsibility to:(1) Administer the facility in accordance with these regulations and established policy, program and budget. (2) Where applicable, report to the licensee on the operation of the facility, and provide the licensee with necessary interpretations of recognized standards of care and supervision. (3) Develop an administrative plan and procedures to ensure clear definition of lines of responsibility, equitable workloads, and adequate supervision. This requirement was not met as evidenced by the kitchen in need of additional supervision, lack of activities for scheduled time and residents sitting without supervision in the dining area with toxin unlocked and accessible to residents. LPA was told that the Administrator has given notice and other staff are taking the lead when the Administrator is out.
Official plan of correction
The facility has appointed a new Administrator.
Deadline recorded: Jan 27, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 27, 2025
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(8)
- Regulation authority
- CCR
What the official deficiency says
(b) The following food service requirements shall apply: (8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained. The licensee did not provide food of good quality. During the inspection of the kitchen LPA observed mold on bread and missing documentation of Consulting services for dietary requirements needs and overall quality of food services. This poses a potential health risk to residents in care. Staff disposed the expired non-perishable food immediately upon discovery.
Official plan of correction
Licensee to check all the non-perishable food in the pantry and dispose expired food immediately. Consulting services will be included in the plan of correction and sent to the department by 2/14/2025
Deadline recorded: Feb 14, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 14, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: Licensee did not ensure that the Emergency Disaster Plan included the contact information for at least two backup generator rental companies and Licensee did not ensure that staff attempted to contact the listed backup generator rental company when the facility was without power from 6:45AM to 9:45PM on 12/14/2024 which poses an immediate safety risk to residents in care.
Official plan of correction
Licensee agrees to submit a plan to CCL by POC date 12/27/2024 to ensure that the Emergency Disaster Plan includes the contact information for at least two backup generator rental companies and staff are provided with in-service training on contacting back up generator rental companies when there is a power outage at the facility. Once in-service training is completed, Licensee shall provide copies of training records to CCL, includings names, dates, training topics, and names and qualifications of trainers.
Deadline recorded: Dec 27, 2024. A deadline is not proof that correction was completed.
Corrective action observedRecorded in report dated Dec 26, 2024
Plan of correction recorded
Correction deadline recordedDeadline Dec 27, 2024
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology