Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
PARKVIEW RCH #2
919 ROSETTE COURT, Sunnyvale CA 94086
6 bedsLatest official report Mar 24, 2026Licensed
Additional info
- Telephone
- (408) 736-5618
- Licensee
- NG, HELEN
- Administrator
- HELEN NG
- Contact
- HELEN NG
- License first date
- Mar 17, 1994
- License effective date
- Mar 17, 1994
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 935 - ELDERLY
Summary
The available records show 8 Type B deficiencies for this facility.
- Most recent inspection
- Mar 24, 2026
- Most recent deficiency
- Mar 13, 2025
1 later report, on Mar 24, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 185 Santa Clara County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 4 reports for this facility: 3 inspections, 1 complaint investigation, and 0 licensing or administrative records.
Those records contain 0 Type A and 8 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 3
- Recorded deficiencies
- 8
- Type A deficiencies
- 0
- Type B deficiencies
- 8
- Substantiated complaints
- 0
- Repeated topics
- 1
Fewer than the typical 5
1 in the last 12 months
Well above the typical 3
0 in the last 12 months
Fewer than the typical 1
0 in the last 12 months
Well above the typical 2
0 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not ensure hot water temperature at the sink faucet for 1 of 2 bathrooms is in the range of 105 - 120 degree F. The hot water temperature was measured at 149.8°F in 1 of 2 bathroom sink faucet, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/20/2025 Plan of Correction The licensee stated that they would fix the high hot water temperature. The license will submit the evidence that hot water temperature is within the range of 105°F - 120°F to CCLD by 03/20/2025.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(h)
- Regulation authority
- CCR
What the official deficiency says
(h) The licensee shall request that all residents receive an annual routine visit with a licensed medical professional once every twelve months, either in person or by video appointment. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not ensure 4 of 5 dementia residents (R1, R3, R4, and R5) received annual physician assessment once every twelve months, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/27/2025 Plan of Correction The licensee stated that they would get the annual physician assessment done for the four residents. The license will submit the evidence to CCLD by 03/27/2025.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(e)(2)
- Regulation authority
- HSC
What the official deficiency says
(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not ensure 4 of 5 residents (R2 - R5) had an appraisal of needs and services plan, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/27/2025 Plan of Correction The licensee stated that they would get the appraisal of needs and services plan done for the four residents. The license will submit the evidence to CCLD by 03/27/2025.
Plan of correction recorded
Correction not verified in available records
Inspection
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement is not met as evidenced by: Deficient Practice Statement Based on interview, the licensee did not comply with the section cited above. LPA requested to review weight records for residents R1-R3. S1 stated the facility does not have a weight record for residents. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/12/2024 Plan of Correction ADM stated she create a weight record log for the residents at the facility. ADM stated she will send a written plan of action on how she will ensure residents weights are observed and recorded to ensure any changes are observed. ADM stated she will send plan of action by POC date, March 12, 2024.
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above. LPA observed at the entrance of the home, wooden planks on the floor, directly next to the front door. Two of the wooden planks were loose and sinked when stepped on. ADM stated she would remove them and fix it. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/12/2024 Plan of Correction ADM stated she will send a written plan of action on how she will ensure the facility is in good repair and her plan of action to ensure the wooden planks on the floor do not sink, when stepped on. ADM stated she will send plan of action by POC date, March 12, 2024.
Plan of correction recorded
Correction not verified in available records
Background checksType B
- Official classification
- Type B
- Official code
- 87355(e)(4)
- Regulation authority
- CCR
What the official deficiency says
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (4) Request and be approved for a transfer of a criminal record exemption, as specified in Section 87356(r), unless, upon request for a transfer, the Department permits the individual to be employed, reside or be present at the facility. This requirement is not met as evidenced by: Deficient Practice Statement Based on interview & record review, the licensee did not comply with the section cited above. Staff S2 stated he/she was working at the facility today. While reviewing gaurdian, S2 is not associated to the facility. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/12/2024 Plan of Correction ADM stated she will assoicate S2 to the facility. ADM stated she will send a written letter of understanding regarding the regulation. ADM stated she will send plan of action by POC date, March 12, 2024.
Citation dismissed - not a correction
Deficiency Dismissed Type B Section Cited CCR 87355(e)(4)
Plan of correction recorded
Correction not verified in available records
Dementia careType B
- Official classification
- Type B
- Official code
- 87705(c)(5)
- Regulation authority
- CCR
What the official deficiency says
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident's dementia care needs. This requirement is not met as evidenced by: Deficient Practice Statement Based on interview & record review, the licensee did not comply with the section cited above. Based on a review of R2's physicians report, dated May 1, 2023, R2 has dementia. LPA reviewed resident R2's Needs and services plan, dated March 4, 2020. S1 stated the facility does not have an updated Needs and services plan for this year. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/12/2024 Plan of Correction ADM stated she will send LPA an updated Needs and services plan for resident S2 by POC date. ADM stated she will send a written letter of understanding regarding the regulation. ADM stated she will send plan of action by POC date, March 12, 2024.
Plan of correction recorded
Correction not verified in available records
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(h)(6)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (h)(6)The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes This requirement is not met as evidenced by: Deficient Practice Statement Based on interview & record review, the licensee did not comply with the section cited above. R3's centrally stored medication log stated medication #1 had a start date of 9/29/2023 and medication #2 had a start date of 12/5/23. LPA requested Staff S1 to count the medication. Medication #1 had a total of 36 pills and Medication #2 had 25 pills. S1 stated she made a mistake and did not update the centrally stored medication log with the correct information. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 03/12/2024 Plan of Correction ADM stated she will conduct a medication training for staff. ADM stated she will send documentaion showing the training has taken place and signitures showing the staff who attended. ADM stated she will send the plan of correction to LPA by POC date, 3/12/2024.
Plan of correction recorded
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology