Resident rights
Cited in 4 reports, with 4 deficiencies in total.
3544 SAN FELIPE ROAD, San Jose CA 95135
148 bedsLatest official report Jul 23, 2026Licensed
The available records show 6 Type A deficiencies for this facility.
4 later reports, from Dec 22, 2025 through Jul 23, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 20 reports for this facility: 10 inspections, 8 complaint investigations, and 2 licensing or administrative records.
Those records contain 6 Type A and 0 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
About the same as most this size
4 in the last 12 months
More than the typical 4
3 in the last 12 months
More than the typical 2
3 in the last 12 months
Fewer than the typical 1
0 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 4 reports, with 4 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded · investigated over 2 visits
No deficiencies recorded in this reportPart of the complaint whose outcome is recorded on May 27, 2026 · Control 26-AS-20251217150049
No deficiencies recorded in this reportAllegations2 substantiated · 1 unsubstantiated · 0 unfounded · 3 cited
87468.2(a)In addition to the rights listed in Section 87468.1...the elderly shall have all of the following personal rights: (4) To care, supervision...to meet their individual needs and are delivered by staff ...qualifications, & competency to meet their needs. This requirement was not met as evidence by: Based on interviews and document reviews on 07/12/25. S1 to S3 & S5 to S7 did not ensure that R1s wound was treated & addressed in a timely manner to prevent the wound from getting infected. S7 admitted that he/she did not implement daily wound care dressing for R1 until 07/17/25.
ED/S9 stated he/she will conduct in person training, meet with the staff to ensure they are reading & reviewing the rights and care plan of residents. Will have staff review their job description and go over mandated reporting modules for every employee starting 10/8/2025. ED will plan by POC due date of 10/4/25 (cont.) Which pose/poses an immediate health, safety and personal rights risks to persons in care.
Deadline recorded: Oct 4, 2025. A deadline is not proof that correction was completed.
87211(a) Each licensee shall furnish to the licensing agency such reports..including, but not limited to, the following(1) A written report shall be submitted to the licensing agency and to the person responsible...of the occurrence of any of the events specified in (A) through (D). (D) Any incident which (con't.) threatens the welfare, safety or health of any resident... This requirement was not met as evidenced by: Based on interviews and documents review, on 07/10/25 S1 noticed bruising on R1s right shin, S1 reported to S3, however, S3 did not document until 07/12/25 & did not inform
ED/S9 stated will ensure that staff is knowledgeable with the reporting requirment based on their reporting procedures to management, licensing and responsible parties. ED will training on incident reports by 10/8/2025. ED will submit written plan of correction by 10/4/2025 R1's RP. S1 to S3 & S6 to S7 did not follow procedures for reporting requirements as stated by ED. Which pose/poses an immediate health, safety and personal rights risk to residents in care.
Deadline recorded: Oct 4, 2025. A deadline is not proof that correction was completed.
87705 Care of Persons with Dementia(b) Licensees shall be responsible for...(1)Ensuring staff receive ... training ...specified in Section 87208...(A)Dementia care...knowledge about... skincare, communication...This requirement is not met as evidenced by: Based on interview & record review, on 07/12/2025, S1 to S3, S5 to S7 lacks the comprehension for dementia care, by not addresing R1s wound with proper skincare. There was break in communication by not reporting R1s injuries to R1s RP & to S9 in a timely manner. S6 stated he/she did not
ED/S9 will conduct an in-service training on dementia 1 on 1 with staff and ANX home health regarding safety, observations of changes in condition, skincare checks & wound checks & reporting to proper chain of command. Target date for training is 10/14/25. ED will submit written plan of correction by 10/4/25 (cont.) have enough training & guidance from S7 to recognize the wound was getting worse. Which pose/poses an immediate health, safety & personal right risks to persons in care.
Deadline recorded: Oct 4, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this report87468.1 Personal Rights of Residents in all Facilities (a)(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by; Based on observation and interviews conducted, facility staff is locking resident’s bedroom doors, requiring residents to ask staff for assistance in opening their bedroom door. This poses/posed a potential health, safety or personal rights risk to persons in care.
ADM stated she will send a written plan of action on how the facility will ensure comfortable accomodations and ensuring residents personal rights, when addressing residents who enter other residents bedrooms. ADM stated she will send a written letter of understanding regarding the regulation. ADM stated she will send the written plan of action by POC date, 12/17/24
Deadline recorded: Dec 17, 2024. A deadline is not proof that correction was completed.
Deficiency Dismissed Type A 12/17/2024 Section Cited CCR 87468.1(a)(2)
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by; Based on records reviewed & interviews conducted, R1’s has the behavior of entering others residents bedrooms. R1’s care plan states R1 needs to be redirected & wandering guided for his/her safety. R1 entered R2’s bedroom, & staff was informed by R2. This poses/posed a potential health, safety or personal rights risk to persons in care.
ADM stated R1 now has a 1 on 1 care giver from an outside agency, hired by R1's family member. ADM stated she will send a letter of understanding regarding the regulation. ADM stated the plan of correction will be sent by POC date, 12/17/2024.
Deadline recorded: Dec 17, 2024. A deadline is not proof that correction was completed.
87468.1 Personal Rights of Residents in All Facilities (a)Residents in...residential care facilities for the elderly shall have … the following personal rights: (3) To be free from punishment,…abuse, or other actions of a punitive nature…This requirement is not met as evidenced by: Based on investigation S1 pushed R1 away causing R1 to fall. S1s action towards R1 violated R1s personal rights, which pose/poses an immediate health, safety and personal rights risks to persons in care.
Business Office Director stated that S1's employment was immediately terminated on 10/3/24 and reported the incident to CCLD, law enforcement, APS and LTCO. ADM stated that they provided staff training on elder abuse.
Deadline recorded: Oct 18, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 0 unsubstantiated · 4 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportCalifornia Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology