OAKMONT OF SAN JOSE

917 THORNTON WAY, San Jose CA 95128

Facility 435202818 · RESIDENTIAL CARE ELDERLY (740)

92 bedsLatest official report Apr 29, 2026Licensed

Additional info
Licensee
OAKMONT SR LVNG OF SAN JOSE OPCO, LLC; OAKMONT MGM
Administrator
KIPPIE CASTRONOVO
Contact
KIPPIE CASTRONOVO
License first date
Apr 13, 2022
License effective date
Apr 13, 2022
District office
SAN JOSE RO · (408) 324-2112
Regional office
26
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 17 Type A and 5 Type B deficiencies for this facility.

Most recent inspection
Apr 29, 2026
Most recent deficiency
Sep 13, 2024

5 later reports, from Apr 11, 2025 through Apr 29, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.

In the available public five-year record, CCLD published 33 reports for this facility: 10 inspections, 20 complaint investigations, and 3 licensing or administrative records.

Those records contain 17 Type A and 5 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
10

About the same as most this size

1 in the last 12 months

Recorded deficiencies
22

Well above the typical 4

0 in the last 12 months

Type A deficiencies
17

Well above the typical 2

0 in the last 12 months

Type B deficiencies
5

More than the typical 1

0 in the last 12 months

Substantiated complaints
11

Most this size have none

0 in the last 12 months

Repeated topics
5

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 0 unsubstantiated · 4 unfounded · investigated over 2 visits

No deficiencies recorded in this report
Complaint

Part of the complaint whose outcome is recorded on Jan 28, 2026 · Control 26-AS-20260107123034

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 5 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 1 unfounded

Licensing and administrationType B
Official classification
Type B
Official code
1569.657(a)
Regulation authority
HSC

What the official deficiency says

§1569.657 Rate increase due to change in level of resident care; notice (a) For any rate increase due to a change in the level of care of the resident, the licensee shall provide the resident and the resident’s representative, if any, written notice of the rate increase within two business days after initially providing services at the new level of care. The notice shall include a detailed explanation of the additional services to be provided at the new level of care and an accompanying itemization of the charges. This was not met as evidenced by: Based on records review, the facility did not provide 2 day written notice about detailing the new rate for the charges for the new level of care.

Official plan of correction

Licensee to submit a plan to address the submission of notices to residents/responsible parties if there is any rate change in the level of care. Licensee to submit by POC due date.

Deadline recorded: Sep 20, 2024. A deadline is not proof that correction was completed.

Citation dismissed - not a correctionOn Sep 20, 2024

Deficiency Dismissed Type B 09/20/2024 Section Cited HSC 1569.657(a)

Plan of correction recorded
Correction deadline recordedDeadline Sep 20, 2024
Correction not verified in available records
View official report
Complaint

Allegations2 substantiated · 2 unsubstantiated · 1 unfounded · 2 cited

Resident rightsType A
Official classification
Type A
Official code
87468.1(a)(2)
Regulation authority
CCR

What the official deficiency says

87468.1 Personal Rights of Residents in All Facilities(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This was not met as evidenced by: Based on records review, S2 was only wearing mask and no other PPEs while serving food to covid residents, S5 was not wearing mask while speaking to covid residents, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit proof of in-service training regarding infection protocols. Licensee to submit by POC due date.

Deadline recorded: Sep 13, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Sep 13, 2024
Correction not verified in available records
View official report
Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

87411 Personnel Requirements – General(a)Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs ... This was not met as evidenced by: Based on records review & interviews, S6 administered medication that has already fallen on the floor, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit proof of in-service training regarding medication administration. Licensee to submit by POC due date.

Deadline recorded: Sep 13, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Sep 13, 2024
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 4 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 5 unsubstantiated · 1 unfounded

Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

(a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care... This requirement is not met as evidenced by: Based on interview, record review and observation the licensee did not ensure the staff were sufficient in numbers to respond timely to the resident’s call buttons which poses an immediate health, safety and personal rights risk to persons in care.

Official plan of correction

Licensee states they are currently fully staffed. Licensee will submit the staffing schedule for AL and MC to LPA Dolores via email by POC due date.

Deadline recorded: Aug 26, 2024. A deadline is not proof that correction was completed.

Citation dismissed - not a correctionOn Aug 26, 2024

Deficiency Dismissed Type A 08/26/2024 Section Cited CCR 87411(a)

Plan of correction recorded
Correction deadline recordedDeadline Aug 26, 2024
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Admission, assessment, and evictionType B
Official classification
Type B
Official code
87507(g)(3)(B)
Regulation authority
CCR

What the official deficiency says

87507 Admission Agreements (g)Admission agreements shall specify the following: (3) Payment provisions, including the following:(B) Rate for additional items and services, including: 1. A comprehensive description of and the corresponding fee schedule for all additional items and services not included in the fees for basic services shall be listed. This was not met as evidenced by: Facility did an intitial assessment after R1s move in which changed the agreed upon rate in the admission agreement.

Official plan of correction

Licensee to submit a plan to address how assessments shoud be done before finalizing an admission agreement. Licensee to submit in-training log by POC due date..

Deadline recorded: Sep 3, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Sep 3, 2024
Correction not verified in available records
View official report
Complaint

Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited

Records and plan of operationType B
Official classification
Type B
Official code
87506(b)(9)
Regulation authority
CCR

What the official deficiency says

87506 Resident Records (b) Each resident’s record shall contain at least the following information: (9) Name, address and telephone number of physician and dentist to be called in an emergency. This was not met as evidenced by: Based on records review, R1s PCP is not the correct physician in the face sheet, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit an audit report of records. Licensee to submit on POC due date.

Deadline recorded: Aug 21, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Aug 21, 2024
Correction not verified in available records
View official report
Records and plan of operationType B
Official classification
Type B
Official code
87506(c)
Regulation authority
CCR

What the official deficiency says

87506 Resident Records (c) All information and records obtained from or regarding residents shall be confidential. This was not met as evidenced by: Based on record reviews, RP was able to receive a covid report of another resident which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to do in-service training regarding confidentiality of records. Licensee to submit proof of training by POC due date.

Deadline recorded: Aug 21, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Aug 21, 2024
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Admission, assessment, and evictionType A
Official classification
Type A
Official code
87224(d)(1)
Regulation authority
CCR

What the official deficiency says

87224 Eviction Procedures (d)The licensee shall set forth in the notice to quit the reasons relied upon for the eviction...(1)The notice to quit shall include the following information: This requirement was not met as evidenced by: Based on interviews & records review the facility gave the R1s responsible party an unlawful/invalid letter of eviction which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Facility has already corrected the letter and provided it to the responsible party.

Deadline recorded: Jul 18, 2024. A deadline is not proof that correction was completed.

Corrective action reported
Correction deadline recordedDeadline Jul 18, 2024
View official report
Complaint

Allegations0 substantiated · 4 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Resident rightsType A
Official classification
Type A
Official code
87468.2(a)(4)
Regulation authority
CCR

What the official deficiency says

(a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure resident (R1) was provided a PRN medication within a timely manner and waited about 2 hours before it was dispensed which poses an immediate health, safety, and personal rights risk to persons in care

Official plan of correction

Licensee will submit a written plan to address the citation issued to LPA Dolores via email by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Basic services and supervisionType A
Official classification
Type A
Official code
87466
Regulation authority
CCR

What the official deficiency says

The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. Based on interview, record review and observation the licensee did not ensure to immediately inform resident (R1)'s physician of R1's change of condition on 12/26/2023 which poses an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will submit a written plan to address the citation issued to LPA Dolores via email by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 2 unsubstantiated · 2 unfounded · 1 cited

Medical and dental careType A
Official classification
Type A
Official code
87465(a)(1)
Regulation authority
CCR

What the official deficiency says

(a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (1) The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure to seek timely medication attention for resident (R1) resulting in hospitalization which poses an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will submit a written plan to address the citation issued to LPA Dolores via email by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Complaint

Allegations5 substantiated · 1 unsubstantiated · 1 unfounded · 5 cited

Admission, assessment, and evictionType A
Official classification
Type A
Official code
87457(a)(2)
Regulation authority
CCR

What the official deficiency says

87457 Pre-Admission Appraisal – General (a)Prior to admission, the prospective resident and his/her responsible person, if any, shall be interviewed by the licensee or the employee responsible for facility admissions. (2) The prospective resident's desires regarding admission, and his/her background, including any specific service needs, medical background and functional limitations shall be discussed. This requirement is not met as evidenced by: Based on interview, the licensee did not comply with the section cited above due to staff wasn't able to conduct skin check to determine if there is pressure injury on R1 prior to admission which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit a plan on how to address Pre-Admission Appraisals for future residents. Licensee to submit by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Medication handling and storageType A
Official classification
Type A
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

87465 Incidental Medical and Dental Care (c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly (2)Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidenced by: Based on interview and records review, the instructions of the PRN medication prescribed by the physician was not followed. Medication was only applied on random days, not every change in diaper or bowel movement which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit a plan and in-service training regarding medication administration. Licensee to submit by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Basic services and supervisionType A
Official classification
Type A
Official code
87466
Regulation authority
CCR

What the official deficiency says

87466 Observation of the Resident The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning... When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented... This requirement is not met as evidenced by: Based on interview and records review, RP noticed the blister and then made the facility and physician aware, which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit a plan and in-service training Observation of Resident. Licensee to submit by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Admission, assessment, and evictionType A
Official classification
Type A
Official code
87463(a)(3)
Regulation authority
CCR

What the official deficiency says

87463 Reappraisals (a)The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate...Significant changes shall include but not be limited to: (3) Any illness, injury, trauma, or change in the health care needs of the resident that results in a circumstance or condition... This requirement is not met as evidenced by: Based on interview and records review, facility did not do a reappraisal based on the need of R1 for toileting due to a medication that causes her to urinate a large amount which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit a plan to address Reappraisals of resident. Licensee to submit by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

87411 Personnel Requirements – General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care... This requirement is not met as evidenced by: Based on interviews, R1 needed more assistance with incontinence and there was not enough staff to be able to cater for the needs of R1 which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

Licensee to submit a plan and in-service training regarding medication administration. Licensee to submit by POC due date.

Deadline recorded: May 11, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline May 11, 2024
Correction not verified in available records
View official report
Complaint

Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited

Medical and dental careType A
Official classification
Type A
Official code
87465(d)
Regulation authority
CCR

What the official deficiency says

(d) If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication, and is unable to communicate his/her symptoms clearly, facility staff designated by the licensee, shall be permitted to assist the resident with self-administration provided all of the following requirements are met: This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure to assist R1 with a prescribed PRN medication for constipation after it was noted that R1 had not had a BM for more than 3 days which poses an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will provide an in-service training to all staff regarding reporting. Licensee will provide the in-service training document to LPA Dolores via email by POC due date.

Deadline recorded: Feb 22, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 22, 2024
Correction not verified in available records
View official report
Basic services and supervisionType A
Official classification
Type A
Official code
87466
Regulation authority
CCR

What the official deficiency says

The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure that staff documented and informed the resident's physician and family member of their observation of R1's last bowel movement being over 3 days which poses an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will provide an in-service training to all staff regarding proper documents for changes of conditions. Licensee will provide in-service training document to LPA Dolores via email by POC due date.

Deadline recorded: Feb 22, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Feb 22, 2024
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Incident reportingType A
Official classification
Type A
Official code
87211(c)
Regulation authority
CCR

What the official deficiency says

(c) Any suspected physical abuse that does not result in serious bodily injury of an elder or dependent adult shall be reported to the local ombudsman, the corresponding licensing agency, and the local law enforcement agency within twenty-four (24) hours as required by Welfare and Institutions Code Section 15630(b)(1). This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure to report suspected physical abuse of resident (R1) from staff (S1) on 12/02/2023 to the local law enforcement and to the licensing department within 24 hours which poses/posed an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will review Title 22 regulation Section 87211 and submit a statement of understanding of the section cited. Licensee will also submit an in-service training with the facility director's regarding reporting requirements to appropriate agencies. Licensee will submit both POCs to LPA Dolores by 01/18/2024.

Deadline recorded: Jan 18, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 18, 2024
Correction not verified in available records
View official report
Inspection
Admission, assessment, and evictionType A
Official classification
Type A
Official code
87463(a)
Regulation authority
CCR

What the official deficiency says

(a) ... The reappraisals shall document changes in the resident's physical, medical, mental, and social condition. Significant changes shall include but not be limited to: This requirement is not met as evidence by: Based on interview, record review, and observation the licensee did not ensure to re-assess resident (R1) after sustaining a fall in memory care which poses/posed an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Licensee will submit a statement of understanding of section 87463 and written plan of action going forward to ensure compliance. Licensee will submit the POC to LPA Dolores via email by POC due date.

Deadline recorded: Nov 2, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 2, 2023
Correction not verified in available records
View official report
Admission, assessment, and evictionType A
Official classification
Type A
Official code
87463(b)
Regulation authority
CCR

What the official deficiency says

(b) The licensee shall immediately bring any such changes to the attention of the resident's physician and his family or responsible person. This requirement is not met as evidenced by: Based on interview, record review, and observation the licensee did not ensure to inform the resident's responsible party and physician after resident (R1) sustained a second fall on the same day which poses/posed an immediate health safety and personal rights risk to persons in care.

Official plan of correction

Licensee will provide an in-service training to staff regarding notification and communications to family and physician's. Licensee will submit the POC to LPA Dolores via email by POC due date.

Deadline recorded: Nov 2, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 2, 2023
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited

Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87411(a)
Regulation authority
CCR

What the official deficiency says

87411 - Personnel Records - (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement was not met as evidenced by: Based on LPA observation and records review, facility staff did not responded to calls for assistence from resident call pendants and alarms. This poses a potential threat to the health and safety of residents in care.

Official plan of correction

Licensee to provide in-service training to facility staff to retrain staff on how to respond to resident pendant and alarm calls. Facility to begin daily monitoring of call logs to check response times and provide POC by due date.

Deadline recorded: Jun 16, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 16, 2023
Correction not verified in available records
View official report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology