Resident rights
Cited in 4 reports, with 4 deficiencies in total.
SONNET HILL
429 MERIDIAN AVE, San Jose CA 95126
80 bedsLatest official report Apr 1, 2026Licensed
Additional info
- Telephone
- (408) 731-0019
- Licensee
- STELLA SNR HOUSING HOLDINGS LLC; ONELIFE SNR LVNG
- Administrator
- LATU, JASMINE
- Contact
- LATU, JASMINE
- License first date
- May 27, 2021
- License effective date
- May 27, 2021
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 11 Type A and 13 Type B deficiencies for this facility.
- Most recent inspection
- Apr 1, 2026
- Most recent deficiency
- Apr 1, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 41 Santa Clara County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 34 reports for this facility: 16 inspections, 18 complaint investigations, and 0 licensing or administrative records.
Those records contain 11 Type A and 13 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 16
- Recorded deficiencies
- 24
- Type A deficiencies
- 11
- Type B deficiencies
- 13
- Substantiated complaints
- 7
- Repeated topics
- 3
More than the typical 10
4 in the last 12 months
Well above the typical 4
3 in the last 12 months
Well above the typical 2
1 in the last 12 months
Well above the typical 1
2 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Medication handling and storage
Cited in 3 reports, with 4 deficiencies in total.
Medical and dental care
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 4 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 7 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 0 unsubstantiated · 3 unfounded · 1 cited
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(h)(6)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care(h)(6)The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year... This requirement was not met as evidenced by: Based on record review, interview and observation, Licensee did not ensure 4 out of 4 resident records of centrally stoed prescription medications were maintained which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator stated to submit a written plan of action understanding regulation and will ensure record of centrally stored prescription medications for each resident is maintained by POC due date. Administrator agreed and understood.
Deadline recorded: Sep 3, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 3, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.2 (a)(2) To have their records and personal information remain confidential and to approve their release, except as authorized by law. This requirement was not met as evidenced by: Based on record review and interview, Licensee did not make available the requested records when resident’s designated representative made a written consent which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
Administrator stated to submit a written plan of action understanding regulation and will ensure records shall reveal or made available confidential information upon the resident’s and/or resident’s designated representative’s written consent by POC due date. Administrator agreed and understood.
Deadline recorded: May 22, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 22, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jan 10, 2025 · Control 26-AS-20231012081055
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This was not met as evidenced by, based in interviews & records review, R1 was left outside the balcony of the facility for a long period of time exposing R1 to high temperatures, which poses an immediate health, safety, or personal rights risk to clients in care.
Official plan of correction
Licensee has already corrected this deficiency by updating the needs and services plan of the R1 refelecting minimal sun exposure during the day. Licensee has also advised and reminded staff to be aware of R1s whearabouts inside the facility.
Deadline recorded: Dec 19, 2024. A deadline is not proof that correction was completed.
Corrective action reported
Correction deadline recordedDeadline Dec 19, 2024
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 3 unsubstantiated · 1 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87467(a)
- Regulation authority
- CCR
What the official deficiency says
87467 Resident Participation in Decisionmaking (a) Prior to, or within two weeks of the resident’s admission, the licensee shall arrange a meeting with the resident, the resident’s representative, if any, appropriate facility staff, and a representative of the resident’s home health agency, if any, and any other appropriate parties, to prepare a written record of the care the resident will receive in the facility, and the resident’s preferences regarding the services provided at the facility. This was not met as evidenced by: Based on records review, 7 out of 7 resident files reviewed does not have a needs and services plan, which poses an immediate health, safety, or personal rights risk to clients in care.
Official plan of correction
Licensee has already updated all needs and services plans of residents when the new ED took over.
Deadline recorded: Dec 20, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 20, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on interviews conducted & evidence reviewed, R1 care plan states R1 requires status checks every 2 hours at night. R1 was last seen on 08/12/24 at 11:21pm and was check on again on 08/13/24 at 3:47am the following day. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
ADM stated she will send a written letter of understanding, explain how she will ensure the facility will ensure it will meet the care, supervision and services that meet the needs of the residents.
Deadline recorded: Dec 17, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 17, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 5 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(g)(3)(B)(2)
- Regulation authority
- CCR
What the official deficiency says
87507 Admission Agreements (g)(3)(B)(2): (g) Admission agreements shall specify the following: (3) Payment provisions, including the following: (B) Rate for additional items and services, including: 2. A separate charge for an item or service may be assessed only if that charge is included in and authorized by the admission agreement This requirement is not being met as evidenced by: Based on interview and record review, facility failed to complete the admission agreement for R1 during the entire time of admission. Without the admission agreement, the separate charge for incontinent care was not authorized due to lack of admission agreement. This poses a potential risk to the health and safety of the resident in care.
Official plan of correction
Licensee agrees to train relevant staff on signing and completing admission agreement and all intake forms at the time of admission. Once training is completed, the Licensee agrees to submit copies of the training records to CCLD.
Deadline recorded: Jun 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 29, 2022
Correction not verified in available records
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(12)
- Regulation authority
- CCR
What the official deficiency says
87468.2(a)(12) Additional Personal Rights of Residents in Privately Operated Facilities: (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (12) To receive in the admission agreement a comprehensive description of the method for evaluating residents’ service needs and the fee schedule for the items and services, and to receive written notice of any rate increases according to Health and Safety Code sections 1569.655 and 1569.884. This requirement is not being met as evidenced by: Based on interview and record review, R1 was not given a copy of admission agreement that listed the fee schedule but a reservation agreement which did not list the fee for incontinent care. This poses a potential risk to the health and welfare of the resident in care.
Official plan of correction
Licensee agrees to train relevant staff on providing newly admitted residents with a fee schedule for the items and services for which the resident will be charged. Once training is completed, the Licensee agrees to submit copies of the training records to CCLD.
Deadline recorded: Jun 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 29, 2022
Correction not verified in available records
Complaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 3 cited
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any. This requirement was not being met as evidenced by: Based on interview and record review, there was no documentation that facility brought to the attention of R1’s physician prior to stopping R1’s medications when R1 was not eating. Facility also did not inform R1’s responsible person when R1 was not eating for 48 hours. This poses an immediate threat to the health and safety of the resident in care.
Official plan of correction
Licensee agrees to create a plan to train staff reporting changes in resident conditions to resident's primary care physician and responsible party by POC date. Once trainings are completed, training records shall be submitted to CCLD.
Deadline recorded: Jun 23, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 23, 2022
Correction not verified in available records
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 87668.2(a)(20)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (20) To be protected from involuntary transfers, discharges, and evictions. A licensee shall not involuntarily transfer or evict residents for reasons other than those permitted by state law or regulations and shall comply with all eviction and relocation protections for residents. For purposes of this paragraph, " involuntary " means a transfer, discharge, or eviction that is initiated by the licensee, not by the resident. This requirement is not being met as evidenced by: Based on interview and record review, facility initiated the involuntary discharge of R1 by refusing to take R1 back from the hospital without a proper eviction notice and without discussion with all parties involved. This poses a potential risk to the personal right of the resident in care.
Official plan of correction
Licensee agrees to submit a plan to train relevant staff on reasons for issuing an eviction notice to residents that are permitted by state laws and regulations by POC date. The training records shall be submitted to CCLD once completed.
Deadline recorded: Jun 29, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 29, 2022
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties (d) The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply. (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement was not being met as evidenced by: Based on interview and record review, Admin failed to have knowledge of and ability to conform to Title 22 on eviction procedures, personal rights and admission agreement as R1 was not given the proper eviction notice, the eviction notice was not sent to licensing agency, admission agreement was not completed, involuntary discharge and unprofessionalism in dealing with a family member. This poses an immediate risk to the health and safety of residents in care.
Official plan of correction
Licensee agrees to train relevent facility staff on proper eviction procedures and eviction notices to residents and families, interpersonal professionalism training, and proper admission procedures and agreements. These training plans shall be submitted to CCL by POC date. Once trainings are completed, training records shall be submitted to CCL.
Deadline recorded: Jun 23, 2022. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 23, 2022
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology