Complaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportLAUREL CREST MANOR
2468 NIGHTINGALE DRIVE, San Jose CA 95125
6 bedsLatest official report May 27, 2026Licensed
Additional info
- Telephone
- (408) 265-2263
- Licensee
- LAUREL CARE, INC.
- Administrator
- MERLE LAUREL
- Contact
- MERLE LAUREL
- License first date
- Jan 8, 2014
- License effective date
- Jan 8, 2014
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 935 - ELDERLY
Summary
The available records show 2 Type A and 4 Type B deficiencies for this facility.
- Most recent inspection
- Dec 22, 2025
- Most recent deficiency
- Dec 11, 2025
2 later reports, from Dec 22, 2025 through May 27, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 185 Santa Clara County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 12 reports for this facility: 7 inspections, 5 complaint investigations, and 0 licensing or administrative records.
Those records contain 2 Type A and 4 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 6
- Type A deficiencies
- 2
- Type B deficiencies
- 4
- Substantiated complaints
- 0
- Repeated topics
- 0
More than the typical 5
2 in the last 12 months
More than the typical 3
3 in the last 12 months
More than the typical 1
1 in the last 12 months
More than the typical 2
2 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87307(d)(6)
- Regulation authority
- CCR
What the official deficiency says
(6) All outdoor and indoor passageways and stairways shall be kept free of obstruction. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and interview, the licensee did not comply with the section cited above. LPA observed bedroom #4's sliding glass door leading to the backyard, had a stick blocking its track, preventing the door from being opened and creating an obstruction. Staff S1 stated she placed the stick there because resident R1 has wandering behaviors. This poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 12/12/2025 Plan of Correction Staff S1 removed the stick creating the obstruction during the visit. ADM stated she will send a letter of understanding regarding the regulation. ADM stated she will send the letter to LPA by POC due date, December 12, 2025.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(c)(2)(D)
- Regulation authority
- CCR
What the official deficiency says
(c) Licensees shall maintain in the personnel records verification of required staff training and orientation. (2) Documentation of staff training shall include: (D) Number of training hours per subject. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above. LPA reviewed staff training records for Staff S1 and S2, and both staff training records do not indicate the Number of training hours dedicated to each subject. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 12/18/2025 Plan of Correction ADM stated she will send a letter of understanding regarding the regulation. ADM stated she will also send LPA documentation showing the updated staff training certificates, reflecting the number of training hours dedicated to each subject.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The pre-admission appraisal, as specified in Section 87457, Pre-Admission Appraisal, shall be updated, in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition, as defined in Section 87101, Definitions, and to keep the appraisal accurate. For the purposes of this section, the updated pre-admission appraisal shall be referred to as the reappraisal. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above. Staff S1 informed LPA that R1 has wandering behaviors. R1's Appraisal Needs & Services Plan (ANS) dated March 19, 2025 does not address R1's wandering behaviors. Staff S1 could not find R2's ANS. R1 and R3's ANS does not provide background information about the residents. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 12/18/2025 Plan of Correction ADM stated she will send an updated Appraisal Needs & Services Plan to address R1's wandering behaviors. ADM stated she will submit a copy of R1-R3's completed Appraisal Needs & Services Plan, ensuring each section is complete in addresssing each residents needs and how the facility will adress said needs, and ensure residents background information is also included. ADM stated she will submit the plan of correction to LPA by POC due date, December 18, 2025.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 3 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
Dementia careType B
- Official classification
- Type B
- Official code
- 87705(c)(5)
- Regulation authority
- CCR
What the official deficiency says
(c) Licensees who accept and retain residents with dementia shall be responsible for ensuring the following: (5) Each resident with dementia shall have an annual medical assessment as specified in Section 87458, Medical Assessment, and a reappraisal done at least annually, both of which shall include a reassessment of the resident's dementia care needs. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review the licensee did not comply with the section cited above. R1's physician report is dated December 2020. R1's physicians report states R1 has a neruocogentive disorder. LPA requested updated physician's report but S1 stated she has not updated it yet. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 02/02/2024 Plan of Correction ADM stated she will send a plan on action on how the facility will ensure Each resident with dementia shall have an annual medical assessment and a reappraisal done at least annually. ADM stated she will send plan of action to LPA by POC date, 02/02/2024.
Plan of correction recorded
Correction not verified in available records
Inspection
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(c)
- Regulation authority
- HSC
What the official deficiency says
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above. Based on Laurel Crest Manor's fire drill log, the last drill conducted was on May 1, 2023. This poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 11/04/2023 Plan of Correction ADM stated she would conduct a fire drill and send documentation to LPA by POC date, 11/04/2023.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 80088(e)(1)
- Regulation authority
- CCR
What the official deficiency says
80088(e)(1) Furniture, Fixtures, Equipment, and Supplies - (e) Faucets used by clients for personal care such as shaving and grooming shall deliver hot water. (1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures used by clients to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above, as the facility water temperature was measured at 138*F. which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 04/28/2022 Plan of Correction Facility to reduce water temperature to acceptable levels and provide proof of correction by POC due date, as well as a tempertature log for 1 week.
Plan of correction recorded
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology