Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
PRONTO CARE HOME
771 PRONTO DRIVE, San Jose CA 95123
6 bedsLatest official report Apr 21, 2026Licensed
Additional info
- Telephone
- (408) 226-9838
- Licensee
- DIANA NATIVIDAD
- Administrator
- DIANA NATIVIDAD
- Contact
- DIANA NATIVIDAD
- License first date
- May 14, 2004
- License effective date
- May 14, 2004
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 935 - ELDERLY
Summary
The available records show 3 Type A and 3 Type B deficiencies for this facility.
- Most recent inspection
- Apr 21, 2026
- Most recent deficiency
- Apr 21, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 185 Santa Clara County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 5 reports for this facility: 5 inspections, 0 complaint investigations, and 0 licensing or administrative records.
Those records contain 3 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 5
- Recorded deficiencies
- 6
- Type A deficiencies
- 3
- Type B deficiencies
- 3
- Substantiated complaints
- 0
- Repeated topics
- 1
About the same as most this size
1 in the last 12 months
More than the typical 3
3 in the last 12 months
More than the typical 1
2 in the last 12 months
More than the typical 2
1 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87470(a)(2)(A)
- Regulation authority
- CCR
What the official deficiency says
87470 Infection Control Requirements (a)A licensee shall ensure that infection control practices are maintained...(2) Environmental cleaning and disinfection activities shall be performed... shall be completed...(A) Surfaces such as floors, chairs, toilets, sinks, counters and tabletops shall be cleaned and disinfected on a regular basis to ensure they are safe and sanitary...This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above by not ensuring that the toilet bowl has no visible brown residue below the water line and shower area is is sanitary which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 04/22/2026 Plan of Correction LIC/ADM stated that he/she will submit written plan of correction to address the sanitation of the bathroom sink, bowl, and shower area. The written plan of correction will be submitted to the department by the POC due date of 4/22/2026 .
Plan of correction recorded
Correction not verified in available records
Dementia careType A
- Official classification
- Type A
- Official code
- 1569.626(a)(2)
- Regulation authority
- HSC
What the official deficiency says
§1569.626 Training requirements for direct care staff (a)All residential care facilities for the elderly shall meet the following training requirements, as described in Section 1569.625, for all direct care staff: (2) Eight hours of in-service training per year on the subject of serving residents with dementia....This training requirement may be satisfied in one day or over a period of time. This training requirement may be provided at the facility or offsite and may include a combination of observation and practical application. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited by not ensuring that staff 1 (S1) 8 hours of in-service training per year on the subject of serving residents with dementia. Based record review 4 out of 5 resident has dementia, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 04/22/2026 Plan of Correction LIC/ADM stated that he/she will submit a written plan of correction to ensure that staff is trained each year and complies with the above cited statute under the HSC 1569.626(a)(2). LIC/ADM stated that he/she will submit the written plan of correction by the POC due date of 04/22/2026.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- HSC
What the official deficiency says
87463 Reappraisals (a) The pre-admission appraisal, as specified in Section 87457.. shall be updated in writing as frequently as necessary or once every 12 months, whichever ...to note significant changes in condition, as defined in Section 87101... This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply by not ensuring that 4 out of 5 residents who have dementia are appraised once every 12 months. The appraisal for 3 out of 5 was dated 2017 and 2018, 2023, and 2024, 2022, & 2 out of 5 does not have any appraisal on record, which poses potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/04/2026 Plan of Correction LIC/ADM stated that he/she will submit to the department completed appraisal needs and services by the the POC due date of 05/04/2026 and submit a written plan of correction to ensure that the appraisal needs and services plan are done once every year for 4 out of 5 residents in care.
Plan of correction recorded
Correction not verified in available records
Inspection
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(h)
- Regulation authority
- CCR
What the official deficiency says
(h) The following requirements shall apply to medications which are centrally stored: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above in that 3 out of 3 residents' central stored medication forms were observed inaccurate which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/22/2025 Plan of Correction Administrator agreed to read title 22 section and to send plan of correction by the POC due date to maintain residents' centrally stored medication forms accurate and up to date.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)(1)
- Regulation authority
- CCR
What the official deficiency says
The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. (1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above in 2 of 2 maintenance requirement. The licensee did not ensure the sanitary condition of the bathroom and 2 resident's bedroom are free from the smell of urine, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 05/23/2024 Plan of Correction Administrator stated that carpet inside bedroom #1 will be changed. ADM stated that the bathroom will be cleaned and ADM is considering to have the bathroom maintained.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical, medical, mental, and social condition. Significant changes shall include but not be limited to: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review the licensee did not comply with the section cited above in 2 out of 3 resident does not have an updated appraisal needs and services plan, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/07/2024 Plan of Correction Administrator stated that she will updaet all the appraisal needs and services plan accordingly. Administrator stated that the updated services plan will be emailed to LPA by the POC due date.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology