Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
FAMILY FEELS RESIDENTIAL CARE 2
777 TERRAZZO DRIVE, San Jose CA 95123
6 bedsLatest official report Aug 13, 2026Licensed
Additional info
- Telephone
- (408) 440-1631
- Licensee
- FAMILY FEELS LLC
- Administrator
- SHIH, YIWEN
- Contact
- SHIH, YIWEN
- License first date
- Jun 16, 2023
- License effective date
- Jun 16, 2023
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 935 - ELDERLY
Summary
The available records show 4 Type A and 3 Type B deficiencies for this facility.
- Most recent inspection
- Aug 13, 2026
- Most recent deficiency
- Jun 19, 2026
1 later report, on Aug 13, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 185 Santa Clara County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 6 reports for this facility: 5 inspections, 0 complaint investigations, and 1 licensing or administrative record.
Those records contain 4 Type A and 3 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 5
- Recorded deficiencies
- 7
- Type A deficiencies
- 4
- Type B deficiencies
- 3
- Substantiated complaints
- 0
- Repeated topics
- 1
About the same as most this size
2 in the last 12 months
More than the typical 3
3 in the last 12 months
More than the typical 1
2 in the last 12 months
More than the typical 2
1 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: (2)Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above by not maintaining hot water temperature at 105 degree F to 120 degree. When hot water temperature was measured with digital thermometer, kitchen and bathroom faucets were delivering hot water at 128.8 degree F to 133.3 degree F which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/20/2026 Plan of Correction Designated Administrator Philipp Perez stated that the he/she will notify the licensee to submit a plan of correction to address the hot water temperature exceeding 125 degree F, by the POC due date of 06/20/2026.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType A
- Official classification
- Type A
- Official code
- 1569.695(c)
- Regulation authority
- HSC
What the official deficiency says
Health and Safety Code §1569.695 Emergency Plans (c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not conducting quarterly drill for each shift. LPA observed that the no record of training was found in the facility file record. DADM stated that the emergency plan was updated but drills were not conducted, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/20/2026 Plan of Correction DADM state that he/she will notify licensee to submit a written plan of correction to address the quarterly disaster or emergency drill for each shift with varying scenarios by the POC due date of 06/20/2026.
Plan of correction recorded
Correction not verified in available records
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(6)(A)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes: (A) The name of the resident for whom prescribed. (B) The name of the prescribing physician.(C) The drug name, strength and quantity. (D) The date filled. (E) The prescription number and the name of the issuing pharmacy. (F) Instructions, if any, regarding control and custody of the medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not ensuring 2 out of 3 resident's medications were not recorded on the CSMDR from February 4, 2026 to June 2026, which pose/s a potential health safety and personal rights risk to persons in care.
Official plan of correction
POC Due Date: 07/03/2026 Plan of Correction DADM stated that he/she will notify the licensee of to submit a plan of correction to address the compliance with medication recording based on the CCR cited above on or before the POC due date of 07/03/2026.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation the licensee did not comply with the section cited above by not maintaining the facility in good repair such as the upkeep of 1 out of 2 resident bathroom. The bathroom tub floor has rust, the floor caulking is peeling behind the toilet seat, sink, and under the toilet seat, the drawer pull is coming off, and hard water on the faucet, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/08/2024 Plan of Correction Licensee/administrator will submit a plan on how maintenance of the resident bathroom will be addressed and when maintenance will be scheduled in accordance to the well being of residents, employees and visitors.
Plan of correction recorded
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(d)(1)(2)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties(d) The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply. (1) Knowledge of the requirements for providing care and supervision appropriate to the residents. (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, record review the licensee did not comply with the section cited above by not exhibiting understanding of the requirement and applicable, rules, & regulations. LIC/ADM accepted R1 & R2 without notifying and requesting for exception to licensing, did not administer proper training to direct care staff. LIC/ADM did not conduct disaster training since 6/16/2023,which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/08/2024 Plan of Correction LIC/ADM shall submit to LPA schdule of staff training, care and supervision of residents, maintenance of the facility and understanding the regulations for the safety of residents, staff and visitors.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87455
- Regulation authority
- CCR
What the official deficiency says
87455 Acceptance and Retention Limitations (b) The following persons may be accepted or retained in the facility: (7) Persons who are under 60 years of age whose needs are compatible with other residents in care, if they require the same amount of care and supervision as do the other residents in the facility. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation and record review, the licensee did not comply with the section cited above, R1 and R2 are both under the age of 60. The facility has a census of 1 resident who is over the age of 60. ADM did not send exception request prior to admitting the R1 and R2, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/14/2024 Plan of Correction The Licensee/Administrator stated that he/she plans to move R1 and R2 to one of the facility to comply with the regulation without submitting an exception request in compliance with the 25% under age resident allowed by the regulation in an RCFE facility. The plan will be submitted to LPA by the due date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412
- Regulation authority
- CCR
What the official deficiency says
87412 Personnel Records (c) Lcensees shall maintain in the personnel records ... required staff training and orientation. (1) The following staff training and orientation shall be documented: (A)For staff who assist with personal activities of daily living, (B)For staff who provide direct care to residents ...: 1. The orientation received as specified in Section 87707(a)(1). 2. The in-service training received as specified in Section 87707(a)(2). This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not administering rquired training to S1 and S2 as direct care staff for resident in care, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 06/14/2024 Plan of Correction LIC/ADM shall submit the required training plan for S1 and S2 as direct care staff for resident.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology