Resident rights
Cited in 3 reports, with 3 deficiencies in total.
LOVELY CARE HOME
3640 HEATHCOT COURT, San Jose CA 95121
6 bedsLatest official report Jan 14, 2026Licensed
Additional info
- Telephone
- (408) 531-9515
- Licensee
- ELIZA G. DAQUIOAG
- Administrator
- ELIZA DAQUIOAG
- Contact
- ELIZA DAQUIOAG
- License first date
- Mar 23, 2004
- License effective date
- Mar 23, 2004
- District office
- SAN JOSE RO · (408) 324-2112
- Regional office
- 26
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 5 Type A and 5 Type B deficiencies for this facility.
- Most recent inspection
- Jan 14, 2026
- Most recent deficiency
- Dec 8, 2025
1 later report, on Jan 14, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 185 Santa Clara County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 11 reports for this facility: 7 inspections, 3 complaint investigations, and 1 licensing or administrative record.
Those records contain 5 Type A and 5 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 10
- Type A deficiencies
- 5
- Type B deficiencies
- 5
- Substantiated complaints
- 1
- Repeated topics
- 4
More than the typical 5
2 in the last 12 months
Well above the typical 3
1 in the last 12 months
More than the typical 1
1 in the last 12 months
More than the typical 2
0 in the last 12 months
Most this size have none
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Administrator qualifications
Cited in 2 reports, with 2 deficiencies in total.
Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
Incident reporting
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 6 cited · investigated over 3 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Dec 8, 2025 · Control 26-AS-20250710151220
Resident rightsType A
- Official classification
- Type A
- Official code
- 1569.50(a)(3)
- Regulation authority
- HSC
What the official deficiency says
1569.50 Denial, suspension or revocation of license; ...exclusion from licensee without right to petition for reinstatement (a)(3) Conduct that is inimical to the health, morals, welfare, or safety ... from the facility or the people of the State of California. This requirement was not met as evidenced by; Based on interviews conducted, and evidenced reviewed, staff S1, S2 and ADM admitted that resident R1 feet were tied because he/she was being combative when he/she was being changed. This poses an immediate threat to residents health, safety and personal rights.
Official plan of correction
ADM stated she will conduct a personal rights training with her staff. ADM stated she will send documentation of the training with the following information: who participated, who conducted the training, duration of the training, what materials were used. ADM stated she will send the plan of corrections to LPA by POC date, August 23, 2025.
Deadline recorded: Aug 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 23, 2025
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties (d) (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement was not met as evidenced by; Based on interviews conducted, ADM admitted to tying R1’s feet, due to R1 being combative when he/she is being changed and the deficiencies cited during this complaint investigation. This poses an immediate Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will also send a letter of understanding regarding the regulation and her duties and responsibilities as administrator, which includes respecting residents personal rights not be tied or restrained. ADM stated she will send the plan of corrections to LPA by POC date, August 23, 2025.
Deadline recorded: Aug 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 23, 2025
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
87463 Reappraisals (a) The pre-admission appraisal, as specified in Section 87457, … shall be updated in writing as frequently as necessary … keep the appraisal accurate… This requirement was not met as evidenced by; Based on records reviewed, resident R1’s ANS does not address R1’s combative behavior when he/she is being changed. The ANS also does not detail R1’s incontinence plan. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will develop an updated care plan, to address R1's combative behavior when he/she is being changed, without restraining or tying. ADM stated the updated care plan will also detail R1's updated incontinence plan. ADM stated she will send the updated care plan to LPA by POC date, August 29, 2025.
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 29, 2025
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (a)(1)(D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident. This requirement was not met as evidence by: Based on interviews conducted, facility staff admitted that R1 was tied and they should have reported it. Based on records reviewed, the facility did not submit an incident report for the incident where R1 was tied. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will conduct a training regarding reporting requirement. ADM stated she will submit documentation this training took place by POC date, August 29, 2025. ADM stated she will send a letter of understanding regarding the regulation, and the importance of reporting any incident which threatens the welfare, safety or health of any resident. ADM stated she will send the plan of correction by POC date, August 29, 2025.
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 29, 2025
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Dec 8, 2025 · Control 26-AS-20250710151220
Resident rightsType A
- Official classification
- Type A
- Official code
- 1569.50(a)(3)
- Regulation authority
- HSC
What the official deficiency says
1569.50 Denial, suspension or revocation of license; ...exclusion from licensee without right to petition for reinstatement (a)(3) Conduct that is inimical to the health, morals, welfare, or safety ... from the facility or the people of the State of California. This requirement was not met as evidenced by; Based on interviews conducted, and evidenced reviewed, staff S1, S2 and ADM admitted that resident R1 feet were tied because he/she was being combative when he/she was being changed. This poses an immediate threat to residents health, safety and personal rights.
Official plan of correction
ADM stated she will conduct a personal rights training with her staff. ADM stated she will send documentation of the training with the following information: who participated, who conducted the training, duration of the training, what materials were used. ADM stated she will send the plan of corrections to LPA by POC date, August 23, 2025.
Deadline recorded: Aug 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 23, 2025
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties (d) (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement was not met as evidenced by; Based on interviews conducted, ADM admitted to tying R1’s feet, due to R1 being combative when he/she is being changed and the deficiencies cited during this complaint investigation. This poses an immediate Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will also send a letter of understanding regarding the regulation and her duties and responsibilities as administrator, which includes respecting residents personal rights not be tied or restrained. ADM stated she will send the plan of corrections to LPA by POC date, August 23, 2025.
Deadline recorded: Aug 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 23, 2025
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
87463 Reappraisals (a) The pre-admission appraisal, as specified in Section 87457, … shall be updated in writing as frequently as necessary … keep the appraisal accurate… This requirement was not met as evidenced by; Based on records reviewed, resident R1’s ANS does not address R1’s combative behavior when he/she is being changed. The ANS also does not detail R1’s incontinence plan. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will develop an updated care plan, to address R1's combative behavior when he/she is being changed, without restraining or tying. ADM stated the updated care plan will also detail R1's updated incontinence plan. ADM stated she will send the updated care plan to LPA by POC date, August 29, 2025.
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 29, 2025
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (a)(1)(D) Any incident which threatens the welfare, safety or health of any resident, such as psychological abuse of a resident by staff or other residents, or unexplained absence of any resident. This requirement was not met as evidence by: Based on interviews conducted, facility staff admitted that R1 was tied and they should have reported it. Based on records reviewed, the facility did not submit an incident report for the incident where R1 was tied. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
ADM stated she will conduct a training regarding reporting requirement. ADM stated she will submit documentation this training took place by POC date, August 29, 2025. ADM stated she will send a letter of understanding regarding the regulation, and the importance of reporting any incident which threatens the welfare, safety or health of any resident. ADM stated she will send the plan of correction by POC date, August 29, 2025.
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 29, 2025
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology