Basic services and supervision
Cited in 3 reports, with 3 deficiencies in total.
OAKMONT OF REDWOOD CITY
1 EAST SELBY LANE, Redwood City CA 94063
127 bedsLatest official report Jul 30, 2026Licensed
Additional info
- Telephone
- (650) 885-7992
- Licensee
- SUNRISE OF REDWOOD OPCO LLC; OAKMONT MGMT. GRP LLC
- Administrator
- JENNIFER DUENAS
- Contact
- JENNIFER DUENAS
- License first date
- Dec 28, 2021
- License effective date
- Dec 28, 2021
- District office
- SAN BRUNO RO · (650) 266-8800
- Regional office
- 14
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 7 Type A deficiencies for this facility.
- Most recent inspection
- Jul 30, 2026
- Most recent deficiency
- Jul 16, 2026
2 later reports, from Jul 21, 2026 through Jul 30, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 28 San Mateo County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 33 reports for this facility: 18 inspections, 14 complaint investigations, and 1 licensing or administrative record.
Those records contain 7 Type A and 0 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 18
- Recorded deficiencies
- 7
- Type A deficiencies
- 7
- Type B deficiencies
- 0
- Substantiated complaints
- 4
- Repeated topics
- 1
More than the typical 6
6 in the last 12 months
More than the typical 4
3 in the last 12 months
Well above the typical 1
3 in the last 12 months
Fewer than the typical 1
0 in the last 12 months
Most this size have none
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464(f)(1) Basic Services: (f) Basic services shall at a minimum include:(1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement is not met as evidenced by: Based on interviews and record review, the Licensee did not ensure that R1 was provided proper care and supervision resulting in S1 having the opportunity to sexually abuse R1, which is an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee will submit a plan of correction detailing how they will ensure the violation will not occur in the future. Administrator stated that they will conduct a training on the subject of care and supervision.
Deadline recorded: Jul 17, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 17, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 8 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 87205(a)(b)
- Regulation authority
- CCR
What the official deficiency says
87205(a)(b) Accountability of Licensee: The licensee, whether an individual or other entity, shall exercise general supervision…and establish policies concerning its operation in conformance with these regulations…to assure accountability. This requirement is not met as evidenced by: Based upon the administrator and facility staff interviews there is no definitive policy or documentation requirements for conducting resident checks as to date, time, observations or who conducted the resident checks for R1 or a means to ensure facility accountability which poses an immediate health and safety risk to residents in care.
Official plan of correction
Licensee to conduct an in-service training regarding resident care; including supervision, observation and documentation.
Deadline recorded: Oct 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 23, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Incident reportingType A
- Official classification
- Type A
- Official code
- 87211(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements: (a) Each licensee shall furnish to the licensing agency such reports as the Department may require, including, but not limited to, the following: (1) A written report shall be submitted to the licensing agency and to the person responsible for the resident within seven days of the occurrence of any of the events specified in (A) through (D) below... This regulation is not met as evidenced by: Based on records reviewed and staff interviewed, there were no incident reports submitted to CCLD regarding the alleged abuse incident that occurred on 10/3/25. The facility was unable to provide any documentation to show that an incident report or an SOC341 was submitted to CCLD which poses an immediate health and safety risk to residents in care.
Official plan of correction
Licensee to submit an in-service training regarding reporting requirements with staff who document LIC624s to submit to CCLD.
Deadline recorded: Oct 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 23, 2025
Correction not verified in available records
Inspection
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties: (d) The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all requirements for an administrator shall apply. (2) Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement is not met as evidenced by: Based on interviews and record review, the administrator failed to notify CCLD of a alleged abuse incident that occurred on 7/9/25 and was made aware on 7/12/25, however did not notify CCLD for 5 days after being aware of the incident. Administrator did not submit an incident report to CCLD until 7/21/25 which poses and immediate health and safety risk to residents in care.
Official plan of correction
Licensee/administrator shall submit a plan on how to ensure incidents are reported to all required agencies in a timely manner.
Deadline recorded: Aug 7, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 7, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464 Basic Services: (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement is not met as evidenced by: Based on interviews and medical records, on 10/16/24 a CT scan was conducted for R1 on his/her left hip for a possible fall. Medical documentation indicated that the CT scan showed that R1 had an acute non-displaced fracture through the base of the left superior pubic ramus and through the mid left inferior pubic ramus which poses an immediate health and safety risk for residents in care.
Official plan of correction
Licensee/administrator shall conduct an in-service training regarding fall risk and ensuring changes in resident's condition are documented. In addition, training shall also include, fall prevention planning when residents are at low to high fall risk. Civil penalty in the amount of $500.00 is being assessed today as Resident 1 (R1) sustained unexplained fracture while in care. A repeat civil penalty of $500 was issued today due to the same violation being cited on 5/27/25. Due to immediate civil penatly of $500 being cited and repeat civil penalty of $500 being cited, total civil penalty being issued today is $1000.00
Deadline recorded: Jul 11, 2025. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Jul 11, 2025
Deficiency Dismissed Type A 07/11/2025 Section Cited CCR 87464(f)(1)
Plan of correction recorded
Correction deadline recordedDeadline Jul 11, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464 Basic Services: (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code Section 1569.2(c). This regulation is not met as evidenced by: Based on interviews, observations and record reviews, R1 has dementia and left the unit/facility unattended and was found a block away from the facility which poses an immediate health and safety risks to residents in care.
Official plan of correction
Licensee/administrator will develop a plan to ensure residents will not leave the memory care unit unattended and the plan shall include staff training.
Deadline recorded: May 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 28, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Jan 10, 2024 · Control 14-AS-20230725115745
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities - (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This regulations has not been met as evidenced by: Per interviews conducted the facility did not have enough COVID test kits to test residents with symptoms of COVID in memory care. isolation procedures, social distancing, appropriate signs, hand sanitizer, gowns, and masking requirements were not being fully adhered to during the outbreak. The facility did not provide a safe and healthful accomodation for residents.
Official plan of correction
The licensee shall comply with the regualtion stated herewithin. The licensee/facility shall revisit infection control protocols and resubmit to licensing. A written statement of correnction and invection control plan of such shall be recieved by the POC date.
Deadline recorded: Dec 15, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 15, 2023
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology