Licensing and administration
Cited in 2 reports, with 3 deficiencies in total.
FRIENDLY ACRES ELDERLY HOME
3526 PAGE STREET, Redwood City CA 94063
6 bedsLatest official report Aug 6, 2025Licensed
Additional info
- Telephone
- (650) 369-4503
- Licensee
- FRANCO, KALAITA TAVAKE
- Administrator
- FRANCO, KALAITA TAVAKE
- Contact
- FRANCO, KALAITA TAVAKE
- License first date
- Sep 22, 1999
- License effective date
- Sep 22, 1999
- District office
- SAN BRUNO RO · (650) 266-8800
- Regional office
- 14
- Clients served
- 935 - ELDERLY
Summary
The available records show 11 Type A and 8 Type B deficiencies for this facility.
- Most recent inspection
- Aug 6, 2025
- Most recent deficiency
- Aug 6, 2025
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 150 San Mateo County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 5 reports for this facility: 5 inspections, 0 complaint investigations, and 0 licensing or administrative records.
Those records contain 11 Type A and 8 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 5
- Recorded deficiencies
- 19
- Type A deficiencies
- 11
- Type B deficiencies
- 8
- Substantiated complaints
- 0
- Repeated topics
- 5
More than the typical 4
0 in the last 12 months
Well above the typical 4
0 in the last 12 months
Well above the typical 1
0 in the last 12 months
Well above the typical 2
0 in the last 12 months
Most this size also have none
0 in the last 12 months
Last 36 months
No inspection in the last 12 months, so a zero above means no record rather than a clean visit.
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Administrator qualifications
Cited in 2 reports, with 2 deficiencies in total.
Fire safety and emergency preparedness
Cited in 2 reports, with 2 deficiencies in total.
Records and plan of operation
Cited in 2 reports, with 2 deficiencies in total.
Staffing, personnel, and training
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
Hazardous items and storageType A
- Official classification
- Type A
- Official code
- 87309(a)
- Regulation authority
- CCR
What the official deficiency says
(a) Except as specified in subsection (b), the licensee shall ensure that disinfectants, cleaning solutions, poisonous substances, knives, matches, tools, sharp objects, and other similar items which could pose a danger to residents are in locked storage and are not left unattended if outside the locked storage. This requirement is not met as evidenced by: Deficient Practice Statement Based on observations, LPA observed chemicals and sharps unlocked and accessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Caregiver immediately locked the sharps and chemicals in LPAs prescense. Administrator shall ensure all chemicals and sharps are locked at all times.
Plan of correction recorded
Correction not verified in available records
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.618(c)(3)
- Regulation authority
- HSC
What the official deficiency says
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, 2/2 of the staff did not have CPR training which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Licensee/Administrator and caregiver shall enroll in CPR training class and provide LPA a copy of enrollement. Once completed, Licensee/Administrator shall submit a copy of CPR completion.
Plan of correction recorded
Correction not verified in available records
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.618(c)(4)
- Regulation authority
- HSC
What the official deficiency says
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (4) Ensure that the facility is clean, safe, sanitary, and in good repair at all times. This requirement is not met as evidenced by: Deficient Practice Statement Based on observations, LPA observed webs on the walls and furniture, observed dirt on the carpet, observed the kitchen faucet not in good working condition, observed the hallway light not working, and observed ants in the bathroom which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Licensee/ Administrator shall submit a plan in writing on how to ensure the dirt on the floor and webs on the walls will be cleaned, this plan shall include increase of hosuekeeping. Licensee/Administrator shall submit a photo to LPA of working kitchen faucet and the hallway light to be working. Licensee/administrator shall reach out to third-party vendor to treat the ants
Plan of correction recorded
Correction not verified in available records
Dementia careType A
- Official classification
- Type A
- Official code
- 1569.626(a)
- Regulation authority
- HSC
What the official deficiency says
(a) All residential care facilities for the elderly shall meet the following training requirements, as described in Section 1569.625, for all direct care staff: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the administrator or caregiver were unable to provide any training records which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Licensee/Administrator and the caregiver shall ensure the training requirements are met and provided to LPA. Licensee/administrator shall do training with caregiver and ensure that documentation is remained in personnel files.
Plan of correction recorded
Correction not verified in available records
Medication handling and storageType A
- Official classification
- Type A
- Official code
- 87465(h)(2)
- Regulation authority
- CCR
What the official deficiency says
(h) The following requirements shall apply to medications which are centrally stored: (2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidenced by: Deficient Practice Statement Based on observations, LPA observed medication cabinet to be unlocked and accessible to residents which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Caregiver immediately locked medication in LPAs presence. Licensee/administrator shall ensure all medications are locked at all times
Plan of correction recorded
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(a)
- Regulation authority
- CCR
What the official deficiency says
(a) All facilities shall have a qualified and currently certified administrator. The licensee and the administrator may be one and the same person. The administrator shall have sufficient freedom from other responsibilities and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility as specified in this section. When the administrator is not in the facility, there shall be coverage by a designated substitute who shall have qualifications adequate to be responsible and accountable for management and administration of the facility as specified in this section. The Department may require that the administrator devote additional hours in the facility to fulfill his/her responsibilities when the need for such additional hours is substantiated by written documentation. This requirement is not met as evidenced by: Deficient Practice Statement Based on interview and record review, there is no qualified and currently certified administrator which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/07/2025 Plan of Correction Licensee/administrator shall apply for administrator re-certification and provide LPA proof
Plan of correction recorded
Correction not verified in available records
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(27)
- Regulation authority
- CCR
What the official deficiency says
(b) The following food service requirements shall apply: (27) All kitchen areas shall be kept clean and free of litter, rodents, vermin and insects. This requirement is not met as evidenced by: Deficient Practice Statement Based on observations, LPA observed ants on the kitchen floor which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/13/2025 Plan of Correction Licensee/administrator shall reach out to third-party vendor to treat the ant. A proof of email shall be submitted to LPA with a plan for treatment
Plan of correction recorded
Correction not verified in available records
Records and plan of operationType B
- Official classification
- Type B
- Official code
- 87506(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff. This requirement is not met as evidenced by: Deficient Practice Statement Based on record reviewed, resident records were not complete and current which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/13/2025 Plan of Correction Licensee/administrator shall audit all resident files and ensure all resident files are complete and current.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType B
- Official classification
- Type B
- Official code
- 1569.695(c)
- Regulation authority
- HSC
What the official deficiency says
(c) A facility shall conduct a drill at least quarterly for each shift. The type of emergency covered in a drill shall vary from quarter to quarter, taking into account different emergency scenarios. An actual evacuation of residents is not required during a drill. While a facility may provide an opportunity for residents to participate in a drill, it shall not require any resident participation. Documentation of the drills shall include the date, the type of emergency covered by the drill, and the names of staff participating in the drill. This requirement is not met as evidenced by: Deficient Practice Statement Based on record reviewed, facility has not been conducting emergency drills which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/13/2025 Plan of Correction Licensee/administrator shall conduct an emergency drill by 8/13/25 and provide LPA proof of completion. Licensee/administrator shall also submit a plan on how to ensure drills are being conducted quarterly.
Plan of correction recorded
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(e)(2)
- Regulation authority
- CCR
What the official deficiency says
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C). This requirement is not met as evidenced by: Deficient Practice Statement Based on observations, water temperature throughout the facility was between 123-127 degrees F which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/13/2025 Plan of Correction Licensee/administrator to adjust water heater and provide LPA photos/videos of water temperature throughout the facility to be between 105-120 degrees F
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 1569.618(c)(3)
- Regulation authority
- HSC
What the official deficiency says
(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above due to 2 out of 2 staff members don't have an updated 1st Aid training, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/30/2024 Plan of Correction Licensee to schedule training for 1st Aid. License to submit by POC due to date.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType A
- Official classification
- Type A
- Official code
- 87463(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The pre-admission appraisal shall be updated, in writing as frequently as necessary to note significant changes and to keep the appraisal accurate. The reappraisals shall document changes in the resident's physical, medical, mental, and social condition. Significant changes shall include but not be limited to: This requirement is not met as evidenced by: Deficient Practice Statement Based on record review 3 out of 3 residents don't have Needs and Services Appraisals, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/30/2024 Plan of Correction Licensee to update residen'ts Needs and Services Appraisals. License to submit by POC due to date.
Plan of correction recorded
Correction not verified in available records
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(c)
- Regulation authority
- CCR
What the official deficiency says
(c) Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident's representative, if any, and the licensee or the licensee's designated representative no later than seven days following admission. Attachments to the agreement may be utilized as long as they are also signed and dated as prescribed above. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review 1 out of 3 residents didn't have Admission Agreement, which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/30/2024 Plan of Correction Licensee to update resident's file to contain Admissions Agreement. Licensee to submit by POC due date.
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87412(d)
- Regulation authority
- CCR
What the official deficiency says
(d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review Administrator doesn't have current certification, which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 08/30/2024 Plan of Correction Licensee to start applying for Admin re-certification.
Plan of correction recorded
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
Records and plan of operationType B
- Official classification
- Type B
- Official code
- 87506(a)
- Regulation authority
- CCR
What the official deficiency says
This requirement is not met as evidenced by:(a) The licensee shall ensure that a separate, complete, and current record is maintained for each resident in the facility or in a central administrative location readily available to facility staff and to licensing agency staff. Deficient Practice Statement Based on observation and interview with, the licensee did not comply with the section cited above in 3 out of 3 residents which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 10/30/2023 Plan of Correction Licensee with get residents records in order and notify LPA Lund.
Plan of correction recorded
Correction not verified in available records
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 80075(f)
- Regulation authority
- HSC
What the official deficiency says
This requirement is not met as evidenced by: (f) Staff responsible for providing direct care and supervision shall receive training in first aid from persons qualified by agencies including but not limited to the American Red Cross. Deficient Practice Statement Based on observation, interview and record review, the licensee did not comply with the section cited above in that the two staff did not have current CPR training which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 10/23/2023 Plan of Correction Staff will get CPR training and email LPA Lund
Plan of correction recorded
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(a)
- Regulation authority
- CCR
What the official deficiency says
This requirement is not met as evidenced by: 87405(a) Administrator - Qualifications and Duties. All facilities shall have a qualified and currently certified administrator. Deficient Practice Statement Based on observation,interview and record review, the licensee did not comply with the section cited above in that Licensee Kalita Franco had not renewed Administrator certificate since 2018,which poses an immediate health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 10/16/2023 Plan of Correction Licensee with start training to get Administrator certificate.
Plan of correction recorded
Correction not verified in available records
Fire safety and emergency preparednessType A
- Official classification
- Type A
- Official code
- 87202(a)
- Regulation authority
- CCR
What the official deficiency says
This requirement is not met as evidenced by:(a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal: Deficient Practice Statement (a) All facilities shall maintain a fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal. Prior to accepting or retaining any of the following types of persons, the applicant or licensee shall notify the licensing agency and obtain an appropriate fire clearance approved by the city, county, or city and county fire department or district providing fire protection services, or the State Fire Marshal: Based on observation, the licensee did not comply with the section cited above in 2 out of 2 which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 10/16/2023 Plan of Correction Licensee will contact Fire Extinguisher company and get two new Fire Extiguisher and notify LPA Lund
Plan of correction recorded
Correction not verified in available records
Staffing, personnel, and trainingType B
- Official classification
- Type B
- Official code
- 87412(a)
- Regulation authority
- CCR
What the official deficiency says
This requirement is not met as evidenced by: (a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: Deficient Practice Statement Based on observation,interview and record review, the licensee did not comply with the section cited above in the two staff didn' have personnel records which poses/posed a potential health, safety or personal rights risk to persons in care.
Official plan of correction
POC Due Date: 10/30/2023 Plan of Correction Licesness with have personnel records for staff for review for CCL by POC date
Plan of correction recorded
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology