Resident rights
Cited in 5 reports, with 5 deficiencies in total.
Apr 11, 2025Nov 14, 2024Oct 18, 2024Sep 25, 2024Jun 10, 2024
HOPKINS MANOR
1235 HOPKINS AVE, Redwood City CA 94062
88 bedsLatest official report May 8, 2026Licensed
Additional info
- Telephone
- (510) 390-8078
- Licensee
- SCOTT VILLAS CORP
- Administrator
- RICARDO ABAN
- Contact
- RICARDO ABAN
- License first date
- Sep 25, 2023
- License effective date
- Sep 25, 2023
- District office
- SAN BRUNO RO · (650) 266-8800
- Regional office
- 14
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 13 Type A and 2 Type B deficiencies for this facility.
- Most recent inspection
- Sep 25, 2025
- Most recent deficiency
- Apr 11, 2025
8 later reports, from Apr 16, 2025 through May 8, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 28 San Mateo County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 38 reports for this facility: 20 inspections, 15 complaint investigations, and 3 licensing or administrative records.
Those records contain 13 Type A and 2 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 20
- Recorded deficiencies
- 15
- Type A deficiencies
- 13
- Type B deficiencies
- 2
- Substantiated complaints
- 4
- Repeated topics
- 3
More than the typical 6
1 in the last 12 months
Well above the typical 4
0 in the last 12 months
Well above the typical 1
0 in the last 12 months
More than the typical 1
0 in the last 12 months
Most this size have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
Medical and dental care
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 4 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(2) Personal Rights of Residents in All Facilities: Residents in all residential care facilities for the elderly shall have all of the following personal rights.... This requirement is not met as evidenced by: Based on observation and interview, the Licensee failed to ensure R1’s safety when S1 hit R1’s arm with S1’s fist 8 times attempting to release R1’s grasp of S1’s hair, which is an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee will conduct an additional training on the subject of Dealing with Agressive Behavior of Persons with Dementia on 4/11/2025. All staff from morning and afternoon shifts will be attending and an attendance sheet will be sent to the Department.
Deadline recorded: Apr 12, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 12, 2025
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411(a) Personnel Requirements-General: Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by Based on observation, the Licensee failed to ensure that S1 was competent to follow the protocols they were trained on to meet resident needs, which is an immediate health and safety risk to persons in care.
Official plan of correction
Licensee will conduct a training on 4/11/2025 on the subject of Safe Patient Handling. The Department will receive the training materials and attendance sheet as part of the Plan of Correction.
Deadline recorded: Apr 12, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 12, 2025
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(g)
- Regulation authority
- CCR
What the official deficiency says
87465(g) Incidental Medical and Dental Care: The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat.... This requirement was not met as evidenced by: Based on interviews, R1 fell at the facility at 0500 hours but facility staff did not call 911 until R1’s family arrived at the facility 5-6 hours later. This is an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee/Administrator to submit to CCLD details on additional training to be conducted on 911 including attendee log, details such as topics covered, and qualifications of professional trainer. Licensee changed policy to conduct hourly checks on residents who are identified as a fall risk. Licensee also conducted a 911 training on 9/5/2024.
Deadline recorded: Dec 18, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 18, 2024
Correction not verified in available records
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464(f)(1) Basic Services: Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement is not met as evidenced by: Based on record review and interviews, R1 fell in their bathroom and staff did not know R1 had fallen until four hours later. Per documents review, R1 was a fall risk. In addition based on staff interviewed, staff were to conduct hourly checks on R1 however, due to a lack of supervision, R1 fell and the facility did not know until four hours later. This is an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Licensee/Administrator shall increase monitoring of residents who are identified as a fall risk to 30 minutes. Additional training on room checks and identifying to staff which residents are a fall risk will be conducted. Licensee/Administrator to submit plan of dates of training, content, trainer qualifications/contact information, list of attendees.
Deadline recorded: Dec 19, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 19, 2024
Correction not verified in available records
Complaint
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87307(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87307(d)(2): Personal Accommodations and Services - The premises shall be maintained in a state of good repair and shall provide a safe and healthful environment. This requirement is not met as evidenced by: Based on record review, it was found that the facility’s pest control company was providing bed bug mitigation services indicating that the facility had a bed bug infestation from 3/1/2024 to 8/1/2024 which led to a resident being sent the hospital for the worst case of bed bugs. a resident (R1) went to the hospital with a nurse reporting that R1 was infested with bed bugs. This is an immediate health and safety hazard to residents in care.
Official plan of correction
Licensee/Administrator shall submit a plan in writing from the exterminator showing how all bed bugs will be eradicated from the facility including the date when services will be concluded.
Deadline recorded: Nov 15, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 15, 2024
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(2): Personal Rights of Residents in All Facilities - To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on interview of Executive Director and staff, R2 was found in R2’s room with blood on R2’s face. 911 was called by the Executive Director to rule out possible further injuries and told the Paramedics and Police that R2 was attacked by R2’s roommate which shows that R2 was not afforded safe, healthful accommodations and is an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Administrator/Licensee to submit a plan of correction showing how they will ensure the safety of residents in the facility. This shall include any trainings provided to staff, list of staff attending, and any other changes to protocol.
Deadline recorded: Nov 15, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 15, 2024
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Licensing and administrationType A
- Official classification
- Type A
- Official code
- 87205(a)
- Regulation authority
- CCR
What the official deficiency says
87205 Accountability of Licensee Governing Body: (a)The licensee, whether an individual or other entity, shall exercise general supervision over the affairs of the licensed facility and establish policies concerning its operation in conformance with these regulations and the welfare of the individuals it serves. This regulation is not met as evidenced by: Based on information obtained, the facility having ongoing bed bug problems since March of 2024. The licensee did not exercise general supervision of the facility that resulted in ongoing issues of bed bugs wherein R1 was directly harmed and bitten by bed bugs. This resulted in R1 being transported to the hospital emergency room where a medical professional determined R1 had been bitten by bed bugs. This is an immediate health and safety hazard to residents in care.
Official plan of correction
Licensee/administrator to submit a plan in writing to describe how ensure compliance with CCR 87205(a).
Deadline recorded: Oct 19, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 19, 2024
Correction not verified in available records
Administrator qualificationsType A
- Official classification
- Type A
- Official code
- 87405(h)(1)
- Regulation authority
- CCR
What the official deficiency says
87405 Administrator - Qualifications and Duties: (h) The administrator shall have the responsibility to: (1) Administer the facility in accordance with these regulations and established policy, program and budget. This regulation is not met as evidenced by: Based on LPAs review of records and interviews regarding the Administrator failing to take responsibility and administer facility operation in accordance with licensing regulations. It is noted that facility has exterminator monthly services, however upon review of this, the services do not address extermination of bed bugs for the entire facility. This resulted in at least one resident (R1) being harmed and bitten by bed bugs. This is an immediate health and safety hazard to residents in car. This poses an immediate health and safety risk to residents in care.
Official plan of correction
Licensee/administrator to submit a plan in writing to describe how administrator will comply with CCR 87405 Administrator Qualifications and Duties.
Deadline recorded: Oct 19, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 19, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation: (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Based on obtained relevant records including: incident reports indicating bed bug issues (dated from March 2024 – current); medical documentation of R1 discharge notes that indicate R1 had bites due to bed bugs, and facility invoices for exterminator services. This resulted in a resident (R1) going to the hospital ER on 10/12/2024 with doctors determining the bites were caused by bed bugs. This is an immediate health and safety hazard to residents in care.
Official plan of correction
Licensee/Administrator shall submit a plan in writing on how to ensure bed bugs are being eradicating throughout the entire facility. Plan shall include, company name, how often exterminators will come, where the exterminators with eradicate. Plan shall also include informing CCL regarding all services moving forward to ensure facility is in compliance with CCR 87303(a).
Deadline recorded: Oct 19, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 19, 2024
Correction not verified in available records
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on interviews conducted and records obtained: R1 was transported to the hospital ER on 10/12/2024 where doctors determined he had been bitten by bed bugs at the facility. This is an immediate health and safety hazard to residents in care.
Official plan of correction
Licensee/administrator shall submit a plan in writing on how to ensure the bed bugs at the facility will be eradicated. Plan shall include notifying CCL with eradication process, invoices from exterminators, how often the exterminators will be coming in. An immediate civil penalty for a zero tolerance violation in regard to a violation of personal rights of the California Code of Regulations Title 22 is hereby assessed for $500.. Subsequent violations will result in additional civil penalties.
Deadline recorded: Oct 22, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 22, 2024
Correction not verified in available records
Inspection
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87468.1(a)(2): Personal Rights of Residents in All Facilities: (a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:….. (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by interviews of staff in which the LPA learned that staff were on the other side of the facility, and unable to hear the attack occurring in the resident’s room therefore not being able to prevent it from occurring.
Official plan of correction
Administrator/Licensee to submit proof of correction and a written plan outlining how this violation will be avoided in the future to licensing office by due date.
Deadline recorded: Sep 26, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 26, 2024
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(a)(1)(D)
- Regulation authority
- CCR
What the official deficiency says
CCR 87211(a)(1)(D) Reporting Requirements: (a) Each licensee shall furnish to the licensing agency such reports as the Department..A written report shall be submitted to the licensing agency within seven days of the occurrence. This requirement is not met as evidenced by an interview with Ricardo Aban, Executive Director, in 2 out of 2 incidents, which was not reported to Licensing, which poses a potential health/safety risk to persons in care.
Official plan of correction
Licensee/Administrator to submit proof of correction and a written plan outlining how this violation will be avoided in the future to licensing office by due date.
Deadline recorded: Aug 15, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 15, 2024
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportLicensing recordNot an inspection of the operating facility
Not classified in the sourceType A
- Official classification
- Type A
- Official code
- 87469(c)(2)
- Regulation authority
- CCR
What the official deficiency says
87469 Advanced Directives and Requests Regarding Resuscitative Measures:(c) If a resident who has an advance directive and/or request regarding resuscitative measures form on file experiences a medical emergency, facility staff shall do one of the following:(2) Immediately give the advance directive and/or request regarding resuscitative measures form to a physician, registered nurse or licensed vocational nurse if the physician or nurse is in the resident’s presence at the time of the emergency and assumes responsibility. This regulation has not been met as evidenced by: Based on the investigaton interviews it was discovered that the facility staff did not inform 911 of the advance directive for R1 and did not provide emergency services the advance directive information at time of arrival of medical services and the fire department at time of their arrival which caused confusion during an emergency situation. This poses an immediate health and safety risk to residents in care.
Official plan of correction
The licensee shall develop a written plan the facility written plan for staff regarding training on what to do during an emergency, what documents are to be provided to emergency personnel, identify staff who will call 911. Describe staff responsibilities during initiation of 911. Who will provide the advance directive and/or request regarding resuscitative measures form to emergency or medical personnel in the time of an emergency.
Deadline recorded: Jun 22, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 22, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This regulation has not been met as evidenced by: This regulation has not been met as evidenced by: Per interviews and documentation reviewed, it was found that there were confirmed call button pushes between 630pm and 7pm at least 2 or 3 times indicating staff did not meet the calls for assistance of R1 to meet their needs.
Official plan of correction
Facility shall develop a paln of correction to ensure this regulation is met at all times. Such plan shall be received by the due date indicated.
Deadline recorded: Jun 14, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 14, 2024
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care - (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (2) The licensee shall provide assistance in meeting necessary medical and dental needs. This includes transportation which may be limited to the nearest available medical or dental facility which will meet the resident's need. In providing transportation the licensee shall do so directly or make arrangements for this service. This requirement has not been met as evidenced by: Based on the investigation conducted, caregivers S1, S2, and S3 did not seek timely medical attention for R1. S1, S2, and S3 did not call 911 immediately but sought advice from S4 on what to do in this situation. 911 was alerted approximatley after 1 hour after R1 was found unresponsive. Timely medical attention was not sought in a timely manner.
Official plan of correction
Facility shall develop a plan of correction (POC) to ensure compliance with Sec.87465(a)(1). Facility will develop a plan to address meeting the resident's medical attention in a timely manner without delay. That plan will be received in CCLD to address deficiency.
Deadline recorded: May 9, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 9, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportLicensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology