Medical and dental care
Cited in 4 reports, with 4 deficiencies in total.
SANDHILL ASSISTED LIVING LLC
735 MONTE ROSA DRIVE, Menlo Park CA 94025
6 bedsLatest official report Jul 1, 2026Licensed
Additional info
- Telephone
- (650) 492-9429
- Licensee
- SANDHILL ASSISTED LIVING LLC
- Administrator
- TILMA, SUSAN
- Contact
- TILMA, SUSAN
- License first date
- Jul 27, 2022
- License effective date
- Jul 27, 2022
- District office
- SAN BRUNO RO · (650) 266-8800
- Regional office
- 14
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 25 Type A and 6 Type B deficiencies for this facility.
- Most recent inspection
- Jul 1, 2026
- Most recent deficiency
- Jul 1, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 150 San Mateo County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 23 reports for this facility: 16 inspections, 4 complaint investigations, and 3 licensing or administrative records.
Those records contain 25 Type A and 6 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 16
- Recorded deficiencies
- 31
- Type A deficiencies
- 25
- Type B deficiencies
- 6
- Substantiated complaints
- 3
- Repeated topics
- 5
More than the typical 4
1 in the last 12 months
Well above the typical 4
7 in the last 12 months
Well above the typical 1
4 in the last 12 months
More than the typical 2
3 in the last 12 months
Most this size have none
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Staffing, personnel, and training
Cited in 3 reports, with 4 deficiencies in total.
Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
Fire safety and emergency preparedness
Cited in 2 reports, with 2 deficiencies in total.
Food service
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements – General (a)Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents... This requirement was not met as evidenced by: Based on interviews, observations and records review, there was not enough staff member scheduled to cater to the resident’s care which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
On 4/10/25, LPA delivered amended LIC9099D. LPA conducted visit on 4/10/25 and observed sufficient staff. Deficiency corrected and cleared.
Deadline recorded: Feb 26, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 26, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(d)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (d) If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication...(2) The date and time of each contact with the physician, and the physician's directions... This requirement is not met as evidenced by: Based on records review, two medications, Lasix & Tylenol, were given to R1 with no proper documentation that it was requested from the doctor, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan to address documentation of PRN medications to residents. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(c)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements - General(c) All RCFE staff who assist residents with personal activities of daily living shall receive initial and annual training as specified in Health and Safety Code sections 1569.625 and 1569.69 This requirement is not met as evidenced by: Based on interview, S1 stated that there were no logs for activities of daily living, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan to address documentation of activities of daily living. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Complaint
Allegations5 substantiated · 2 unsubstantiated · 3 unfounded · 5 cited
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(d)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements –General (d)All personnel shall be given on the job training or have related experience in the job assigned to them. This training and/or related experience shall provide knowledge of and skill in the following, as appropriate for the job assigned and as evidenced by safe and effective job performance. This requirement is not met as evidenced by: Based on interviews from witnesses, there are staff that are not qualified and not trained, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan where staff are provided adequate on-the-job training. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (a)A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance... (4)The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Based on records review, there was one day where R1 was given twice the dosage of the medication and no other documentation stating that it was approved by R1s physician, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan to address medication administration to residents. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 22, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 22, 2024
Correction not verified in available records
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411 Personnel Requirements – General (a)Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs... Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. ... This requirement is not met as evidenced by: Based on interviews and records review S3 was not able to help R1 due to another resident being assisted and the personnel report schedule have no specific days on when staff is scheduled, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan to provide adequate staffing in the facility. Licensee to submit updated LIC 500. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(b)(14)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements (b)The following food service requirements shall apply (14) If food is prepared off the facility premises, the preparation source shall meet all applicable requirements for commercial services... This requirement is not met as evidenced by: Based on interviews, lunch is prepared in a different facility and placed in plastic containers and transported by another staff member by car, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan regarding food preparation in the facility. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Basic services and supervisionType A
- Official classification
- Type A
- Official code
- 87466
- Regulation authority
- CCR
What the official deficiency says
87466 Observation of the Resident The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses... This requirement is not met as evidenced by: Based on interviews, the facility is not able to provide any records regarding R1s weight loss, which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee to submit a plan addressing documentation and resident observation. Licensee to submit plan by POC deadline.
Deadline recorded: Feb 23, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 23, 2024
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology