Resident rights
Cited in 5 reports, with 5 deficiencies in total.
OAKS AT PASO ROBLES, THE
526 S RIVER ROAD, Paso Robles CA 93446
120 bedsLatest official report Jul 9, 2026Licensed
Additional info
- Telephone
- (805) 239-5851
- Licensee
- PASO ROBLES GP LLC; WESTMONT LIVING INC
- Administrator
- ROBIN MURRAY
- Contact
- ROBIN MURRAY
- License first date
- Feb 26, 2021
- License effective date
- Feb 26, 2021
- District office
- WOODLAND HILLS N.ASC · (818) 596-4334
- Regional office
- 29
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 7 Type A and 12 Type B deficiencies for this facility.
- Most recent inspection
- Dec 16, 2025
- Most recent deficiency
- Jul 9, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 6 San Luis Obispo County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 28 reports for this facility: 7 inspections, 21 complaint investigations, and 0 licensing or administrative records.
Those records contain 7 Type A and 12 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 19
- Type A deficiencies
- 7
- Type B deficiencies
- 12
- Substantiated complaints
- 10
- Repeated topics
- 5
More than the typical 5
2 in the last 12 months
Well above the typical 2
9 in the last 12 months
Well above the typical 1
3 in the last 12 months
Most this size have none
6 in the last 12 months
Most this size have none
6 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Medical and dental care
Cited in 2 reports, with 3 deficiencies in total.
Admission, assessment, and eviction
Cited in 2 reports, with 2 deficiencies in total.
Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
Medication handling and storage
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations2 substantiated · 5 unsubstantiated · 0 unfounded · 1 cited
Admission, assessment, and evictionType B
- Official classification
- Type B
- Official code
- 87507(f)
- Regulation authority
- CCR
What the official deficiency says
(f) The licensee shall comply with all applicable terms and conditions set forth in the admission agreement, including all modifications and attachments. This requirement was not met as evidenced by: Based on interviews and record review, the licensee did not comply with modifications made to the level of care R1 required and was billed for which poses a potential health, safety, and personal rights risk to persons in care.
Official plan of correction
Administrator states they have been auditing and reviewing that all steps are conducted to communicate changes in resident services. They stated they will also conduct a formal training with the RSD and staff regarding the policy for updates on service plans and the care... tracker system and email training and staff roster to LPA by 7/23/2026.
Deadline recorded: Jul 23, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 23, 2026
Correction not verified in available records
Complaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by: Based on record review the Licensee did not comply with the regulation above, when staff handled R1, R2 and R3 in a rough manner resulting in injury which is an immediate health, safety, and personal rights risk to residents in care.
Official plan of correction
Facility terminated S2's employment and provided other staff corrective action. Administrator states they will conduct staff training during the next all staff on 7/21/2026 regarding dignity and handling of residents and email LPA the training notes and staff roster by 7/23/2026
Deadline recorded: Jul 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 10, 2026
Correction not verified in available records
Incident reportingType B
- Official classification
- Type B
- Official code
- 87211(c)
- Regulation authority
- CCR
What the official deficiency says
(c) Any suspected physical abuse that does not result in serious bodily injury of an elder... adult shall be reported to the local ombudsman, the corresponding licensing agency, and the local law enforcement agency within twenty-four (24) hours... This requirement was not met as evidenced by: Based on interview and record review, the Licensee did not ensure suspected physical abuse of R1 was reported as required which poses a potential health, safety, and personal rights risk to persons in care.
Official plan of correction
The facility has changed the reporting protocol. The Administrator states they conducted mandated reporter training on 6/16/2026 at the all staff meeting and will emial the LPA the training notes and roster from that training by 7/23/2026.
Deadline recorded: Jul 23, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 23, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities (a) Residents… shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by: Based on interview, the Licensee did not ensure R1 was accorded dignity when staff spoke inappropriately to R1 which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Administrator states they will review residents rights and communication training with all staff at the next all-staff meeting and will submit training and signed staff roster to LPA by 4/15/2026.
Deadline recorded: Apr 15, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 15, 2026
Correction not verified in available records
Complaint
Allegations3 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
(a)... residents...shall have all of the following personal rights: (4)To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on interview and record review, the licensee did not ensure there was staff in sufficient numbers to meet the needs of all the resident’s in care, including R1 who sustained poor hygiene and multiple UTIs which poses an immediate Health, Safety, and Personal Rights risk to persons in care.
Official plan of correction
Administrator stated in the last month training for documenting care including toileting was conducted using their new system. Administrator will submit the signed staff training documents to LPA on or before 10/02/2025. This information is reviewed by him daily to monitor refusals and UTIs. Administrator states they have raised wages and always have job postings open. Corporate has asked the facility to have a goal to stop using agency staff by the end of last month (September), but the administrator will conitnue to use the agency staff in order to not be understaffed.
Deadline recorded: Oct 2, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 2, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
(a)... residents...shall have all of the following personal rights: (4)To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on interview and record review, the licensee did not ensure R1’s needs were met when R1 sustained multiple falls including one resulting in multiple broken bones which poses an immediate Health, Safety, and Personal Rights risk to persons in care.
Official plan of correction
Administrator stated in the last month the MCD started reporting falls to him on a daily bases and they impliment a fall mitigation plan after 2 falls within a month. The administrator will work with the SDRS on a written plan regarding this new policy and submit to the LPA on or before 10/08/2025. Administrator will also train staff on documenting falls and the MCD on the new policy and submit to LPA on or before 10/08/2025
Deadline recorded: Oct 2, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Oct 2, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(a)(3)(D)
- Regulation authority
- CCR
What the official deficiency says
Personal Accommodations and Services (a)…The following provisions shall apply: (3)...supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident....if the resident is unable or chooses not to provide them, the licensee shall assure provision of: (D) Hygiene items of general use such as soap and toilet paper. This requirement was not met as evidenced by: Based on observation, interviews, and information obtained, the licensee did not ensure soap and toilet paper necessary for maintenance of adequate hygiene practice...
Official plan of correction
Administrator will work with corporate on a plan to ensure supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident in care. Administrator will submit a written plan to LPA via email on or before 9/10/2025. were readily available to each resident, which poses a potential Health, Safety, Personal Rights risk to persons in care.
Deadline recorded: Sep 10, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 10, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations3 substantiated · 3 unsubstantiated · 0 unfounded · 2 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
(a)... residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4)To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above when 6 of 7 residents stated they wait for staff to respond, 130 call response times were
Official plan of correction
Administrator stated they will move a screen that displays resident calls at the concierge station on 7/24/2025 more in view of the concierge to provide staff reminders, two weeks ago new staff devices were purchased to receive emergency resident alerts, and will train staff and provide LPA via email training and signed roster on or before 8/6/2025. over 10 minutes, and when staff stated the system does not always work which poses a potential health, safety, and personal rights risk to clients in care.
Deadline recorded: Aug 6, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 6, 2025
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above when 7 rooms had stained/soiled linens, and when LPA noted R3's room with an odor and in disrepair which poses a potential health, safety, and personal rights risk to clients in care.
Official plan of correction
Administrator states the facility has hired additional housekeeping staff, they will schedule housekeeping in memory care daily, create a quality control check to ensure residents are provided clean linens, and schedule R3's room to be repaired. Administrator will email housekeeping schedule, quality control check docmuent and date(s) of scheduled repair to LPA on or before 8/6/2025.
Deadline recorded: Aug 6, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 6, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 4 unsubstantiated · 0 unfounded · 1 cited
Health conditions and treatmentsType B
- Official classification
- Type B
- Official code
- 87265(b)(3)
- Regulation authority
- CCR
What the official deficiency says
87625 Managed Incontinence (b)…Requirements for Allowable Health Conditions, the licensee shall be responsible for the following:(3) Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement was not met by evidence of “ammonia like smell” in R1’s room and poses a potential risk to residents in care.
Official plan of correction
Administrator will email LPA (Garrett.Haner-Tomasko@dss.ca.gov) a copy of facilities emergency cleaning policy and statement of facility procedure to address emergency sanitation protocols no later than 03/07/2025.
Deadline recorded: Mar 11, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 11, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (a)A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care ... (1)The licensee shall arrange, or assist in arranging, for medical and dental care appropriate to the conditions and needs of residents. The requirement was not met by evidence of R1 missing hundreds of medication passes which puts the Resident in immanent danger.
Official plan of correction
The Administrator shall conduct a comprehensive medication audit, with all residents in care to ensure that medications are in sync with Physicians orders, CSMR, MAR and physical medication count with a summary plan for audit submitted to LPAs emails by 02/28/2025. And audit completed with in two weeks on or before 03/14/2025. And submit proof of audit in CSMR, MAR, Physician Prescription Order and physical medication count to LPA by email on or before 03/14/2025.
Deadline recorded: Feb 13, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 13, 2025
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(6)
- Regulation authority
- CCR
What the official deficiency says
(a)A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (6)When requested by the prescribing physician or the Department, a record of dosages of medications which are centrally stored shall be maintained by the facility. By evidence of S1 stating that R1's Centraly Stored Medication Records (CSMR) had been shreeded, which poses in immanent danger to Resident in care.
Official plan of correction
The Administrator shall have all staff who distribute medications and staff that manage the staff who distribute medication completed a comprehensive medication training of no less than 2 hours by a authorized vender of Department of Social Serviced, State of California. Administrator will provided LPA by email a list of employees who will take that class and the vender and class subject title by email on 02/28/2025 and will have all staff completed the training by 03/14/2025. And submit proof of training to LPA by email on or before 03/14/2025.
Deadline recorded: Feb 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 28, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities. (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met by evidence of Administrator allowing F1 to circumvent COVID-19 screening for two months or more, which posed a potential health risk to all residents in care.
Official plan of correction
Administrator who broke COVID-19 screening protocols is no longer at this facility, additionally the COVID-19 screening has been rescinded, therefore the POC is cleared at this visit,,
Deadline recorded: Aug 10, 2023. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Jul 27, 2023
Correction deadline recordedDeadline Aug 10, 2023
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology