Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
CRYSTAL CREEK SENIOR LIVING
2435 WAGNER HEIGHTS ROAD, Stockton CA 95209
80 bedsLatest official report Aug 11, 2026Licensed
Additional info
- Telephone
- (209) 477-5353
- Licensee
- NARRAGANSETT BAY HOLDINGS, LLC
- Administrator
- ANGELA RINGU
- Contact
- ANGELA RINGU
- License first date
- Aug 1, 2025
- License effective date
- Aug 1, 2025
- District office
- SACRAMENTO SOUTH ASC · (916) 263-4700
- Regional office
- 27
- Clients served
- 983 - RCFE / DEMENTIA, 985 - RCFE / HOSPICE
Summary
The available records show 3 Type A and 5 Type B deficiencies for this facility.
- Most recent inspection
- Aug 11, 2026
- Most recent deficiency
- May 20, 2026
5 later reports, from May 27, 2026 through Aug 11, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 22 San Joaquin County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 28 reports for this facility: 4 inspections, 22 complaint investigations, and 2 licensing or administrative records.
Those records contain 3 Type A and 5 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 4
- Recorded deficiencies
- 8
- Type A deficiencies
- 3
- Type B deficiencies
- 5
- Substantiated complaints
- 6
- Repeated topics
- 1
Fewer than the typical 11
4 in the last 12 months
About the same as most this size
8 in the last 12 months
Fewer than the typical 4
3 in the last 12 months
More than the typical 4
5 in the last 12 months
Well above the typical 1
6 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities. (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1)To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by: Based on interviews conducted, licensee did not ensure the requirement above in that a staff member engaged in rudeness towards various residents in care. This posed a potential health and safety risk to residents in care.
Official plan of correction
Licensee to ensure completed staff training on resident rights including but not limited to: Staff relations with residents, dignity, approach towards residents in care. Proof of completed training to be sent to LPA by POC due date.
Deadline recorded: Jun 3, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jun 3, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Food serviceType B
- Official classification
- Type B
- Official code
- 87555(b)(7)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements. (b) The following food service requirements shall apply: (7) Modified diets prescribed by a resident's physician as a medical necessity shall be provided. This requirement was not met as evidenced by: Based on interviews conducted, staff are not consistently adhering to various resident dietary needs including diabetic and low salt diets. This poses a potential health and safety risk to residents in care.
Official plan of correction
Licensee to ensure completed staff training on dietary needs and how these needs pertain to various diet restrictions for residents’ in care. Proof of completed training to submitted to LPA by POC due date.
Deadline recorded: May 15, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 15, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental medical and Dental Care. (a) A plan for incidental medical and dental care shall be developed by each facility… (4) The licensee shall assist residents with self administered medications as needed. This requirement was not met as evidenced by: Based on interviews and record reviews, Licensee did not ensure that an appropriately skilled professional assisted residents as needed with self-administering insulin flex pen injections. This posed an immediate health and safety risk to residents in care.
Official plan of correction
Licensee will ensure completed staff training on proper assistance with medications with topics to include but not be limited to: Diabetes, injections, use of insulin flex pen, and general medication assistance with self-administration of medication in addition to facility’s written medication policy. Training date to be submitted to LPA by POC due date. Proof of completed training to be submitted to LPA by 5/6/2026
Deadline recorded: Apr 23, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 23, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 8 unsubstantiated · 0 unfounded · 1 cited
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
87464(f)(1) Basic Services: Basic services shall at a minimum include: Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidence by: based on interviews and file review. the Licensee did not ensure staff were responding to residents call buttons timely and providing care in a timely manner. This posed a potential health and safety risk.
Official plan of correction
The facility has already updated there call button system and each resident now has a pendent they wear and additionial training has been compleated and the time is now able to be seen.
Deadline recorded: Mar 25, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 25, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(a)(3)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (a) Living accommodations and grounds shall be related to the facility's function. The facility shall be large enough to provide comfortable living accommodations and privacy for the residents, staff, and others who may reside in the facility. The following provisions shall apply: (3) Equipment and supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident. The resident may provide the following items; however, if the resident is unable or chooses not to provide them, the licensee shall assure provision of: Based on interviews and document review the facility did not provide body soap to residents per the admissions agreement. This poses a potential risk for residents in care.
Official plan of correction
Facility will be installing shower Despensers and updating the facility’s admissions agreement starting March 1st or sooner. Licensee will send updated admissions agreement to LPA Lewis once it has been drafted.
Deadline recorded: Jan 28, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 28, 2026
Correction not verified in available records
Inspection
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87307(e)(1)
- Regulation authority
- CCR
What the official deficiency says
87307 Personal Accommodations and Services (e) The licensee shall supervise residents as needed and as determined by the resident's appraisal pursuant to Section 87457, Pre-Admission Appraisal or Section 87463, Reappraisals, when residents are in proximity to or when there is use of the following items: (1) Ranges, ovens, heaters, fireplaces, wood stoves, inserts, and other heating devices. Based on interviews and observation of R1's heater it has no safety measures in place. This poses a potential safety risk to residents in care.
Official plan of correction
Licensee will buy residents a new cool touch heater and send proof to LPA Lewis by COB on POC date. Licensee will also conduct checks on R1 for safety.
Deadline recorded: Jan 30, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 30, 2026
Correction not verified in available records
Inspection
Staffing, personnel, and trainingType A
- Official classification
- Type A
- Official code
- 87411(a)
- Regulation authority
- CCR
What the official deficiency says
87411(a) Personnel Requirements - General. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met by: Based on interviews and record review, the Licensee did not ensure adequate supervision of residents in care. Resident R1 AWOL'd from the facility on 12/06/2025. This poses an immediate health and safety risk to the resident in care.
Official plan of correction
The Licensee/Administrator shall conduct an in-service training with staff to go over what and how staff shall ensure that residents do not AWOL. Administrator shall submit the in-service training materials and plan of correction on how facility will ensure residents do not AWOL and sent a signature sheet of all staff who attended to LPA by POC date.
Deadline recorded: Dec 16, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 16, 2025
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Jan 21, 2026 · Control 27-AS-20251209104837
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Licensing and administrationType B
- Official classification
- Type B
- Official code
- 87205(a)
- Regulation authority
- CCR
What the official deficiency says
87205 Accountability of Licensee Governing Body (a) The licensee, whether an individual or other entity, shall exercise general supervision over the affairs of the licensed facility and establish policies concerning its operation in conformance with these regulations and the welfare of the individuals it serves. This regulation was not met as evidenced by: The licensee failied to provide the requested documentation to the department to verify qualifications and assign the prospective Administrator. Date of hire: 08/11/25 This poses a potential risk to cllients in care.
Official plan of correction
Documents will be submitted via email by POC date.
Deadline recorded: Sep 22, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 22, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportLicensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology