Resident rights
Cited in 3 reports, with 3 deficiencies in total.
CASA MAHAL
12631 CASA AVENIDA, Poway CA 92064
6 bedsLatest official report Jul 13, 2026Licensed
Additional info
- Telephone
- (858) 924-1136
- Licensee
- CASA MAHAL INC.
- Administrator
- FRAZIER, THERESA
- Contact
- FRAZIER, THERESA
- License first date
- Apr 23, 2020
- License effective date
- Apr 23, 2020
- District office
- SAN DIEGO RO · (619) 767-2300
- Regional office
- 08
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 4 Type A and 7 Type B deficiencies for this facility.
- Most recent inspection
- Jul 8, 2026
- Most recent deficiency
- Jul 13, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 444 San Diego County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 14 reports for this facility: 8 inspections, 6 complaint investigations, and 0 licensing or administrative records.
Those records contain 4 Type A and 7 Type B deficiencies.
1 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 8
- Recorded deficiencies
- 11
- Type A deficiencies
- 4
- Type B deficiencies
- 7
- Substantiated complaints
- 4
- Repeated topics
- 1
More than the typical 4
4 in the last 12 months
Well above the typical 1
8 in the last 12 months
Most this size have none
3 in the last 12 months
Well above the typical 1
5 in the last 12 months
Most this size have none
2 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(f)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation (f) All waste shall be located, stored, and disposed of in a manner that will not transmit...diseases or odors, pose a risk to health and safety... This requirement was not met as evidenced by: Per LPA observations and interview with staff, incontinence waste and was not being properly disposed of. This poses a potential health and safety risk to 5 of 5 residents in care.
Official plan of correction
Staff reported that they will no longer dump waste water in the backyard. Additionally, staff will complete a training on cleaning and disposing of incontinence waste and submit to LPA proof of training by POC due date.
Deadline recorded: Aug 3, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 3, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)
- Regulation authority
- CCR
What the official deficiency says
Residents in all residential care facilities for the elderly shall have all the following personal rights: To be accorded dignity in their personal relationships with staff, residents, and other persons. This regulation was not met as evidenced by: Based on interviews and record reviews facility staff do not accord dignity to a resident in care [R1] by grabbing and shouting at them to force them out of a transport car. This posed a personal rights risk to 1:5 residents in care.
Official plan of correction
Caregiver Arcelao recommended and agreed to have staff attend a CCL approved vendorized training conducted on personal rights for residents in care. Caregiver Arcelao will provide proof of completion by POC due date.
Deadline recorded: Nov 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 28, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 2 unsubstantiated · 0 unfounded · 2 cited · investigated over 2 visits
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1(a)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities. (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement was not met as evidenced by: Based on LPA's interviews, licensee did not provide residents with safe and healthful accommodations. This posed a potential health risk to 5 of 5 residents in care.
Official plan of correction
Administrator offered to conduct in-service training on universal precautionsls with all staff. Administrator offered to provide proof of training to Community Care Licensing by 5/4/2025
Deadline recorded: May 9, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 9, 2025
Correction not verified in available records
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 87055(b)(2)
- Regulation authority
- CCR
What the official deficiency says
(2) For facilities..ensuring there is at least one night staff person awake and on duty if any resident with dementia is determined through a pre-admission appraisal,...addition to requirements specified in Section 87415, Night Supervision. This requirement was not met as evidence by: Based on LPA's interviews licensee did not provide residents with safe and healthful accommodations. This posed a potential health risk to 5 of 5 residents in care.
Official plan of correction
Administrator offered to conduct in-service training on night staff requirements with all staff. Administrator offered to provide proof of training to Community Care Licensing by 5/4/2025
Deadline recorded: May 9, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 9, 2025
Correction not verified in available records
Complaint
Part of the complaint whose outcome is recorded on Apr 4, 2025 · Control 08-AS-20210721101943
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology