Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportOCEAN HILLS ASSISTED LIVING & MEMORY CARE
4500 CANNON RD, Oceanside CA 92056
123 bedsLatest official report Jul 3, 2026Licensed
Additional info
- Telephone
- (760) 295-8515
- Licensee
- TRITON SENIOR LVG,LLC;NORTSTAR SNR LVG MGT LLC
- Administrator
- JOHNSTON, SHERYL
- Contact
- JOHNSTON, SHERYL
- License first date
- Apr 10, 2019
- License effective date
- Apr 10, 2019
- District office
- SAN DIEGO RO · (619) 767-2300
- Regional office
- 08
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 1 Type A and 6 Type B deficiencies for this facility.
- Most recent inspection
- Apr 10, 2026
- Most recent deficiency
- Apr 17, 2025
3 later reports, from Apr 25, 2025 through Jul 3, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 91 San Diego County facilities licensed for 50 or more beds.
In the available public five-year record, CCLD published 23 reports for this facility: 17 inspections, 6 complaint investigations, and 0 licensing or administrative records.
Those records contain 1 Type A and 6 Type B deficiencies.
2 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 17
- Recorded deficiencies
- 7
- Type A deficiencies
- 1
- Type B deficiencies
- 6
- Substantiated complaints
- 2
- Repeated topics
- 0
More than the typical 9
1 in the last 12 months
More than the typical 3
0 in the last 12 months
Most this size have none
0 in the last 12 months
More than the typical 3
0 in the last 12 months
More than the typical 1
0 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
No topic repeats in the last 36 months
No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations2 substantiated · 4 unsubstantiated · 0 unfounded · 2 cited
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(c)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (c)… facility staff… shall be permitted to assist the resident with self-administration, provided…(2) Once ordered by the physician the medication is given according to the physician's directions. This requirement has not met as evidenced by: Based on interview, the licensee did not comply with the section cited above in that R1 did not receive medications as prescribed. This poses a potential health risk to 106 of 106 residents in care.
Official plan of correction
Executive Director stated that the facility terminated the staff that falsified the MAR and knowingly gave R1 medication that was prescribed to R2 in 2021. The Resident Care Director at the time conducted an inservice training for staff regarding medication administration on 9/24/2021 and requested a 3rd party audit that was completed on 9/8/2021. Executive Director provided LPA with a copy of the inservice training for staff and the 3rd party audit during the visit. Deficiency cleared during visit.
Deadline recorded: Apr 17, 2025. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Apr 17, 2025
Correction deadline recordedDeadline Apr 17, 2025
Medication handling and storageType B
- Official classification
- Type B
- Official code
- 87465(h)(6)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (h)The following requirements shall apply to medications which are centrally stored:(6)The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident… This requirement has not been met as evidenced by: Based on interview, the licensee did not comply with the section cited above in that R1’s MAR was falsified. This poses a potential health risk to 106 of 106 residents in care.
Official plan of correction
Executive Director stated that the facility terminated the staff that falsified the MAR and knowingly gave R1 medication that was prescribed to R2 in 2021. The Resident Care Director at the time conducted an inservice training for staff regarding medication administration on 9/24/2021 and requested a 3rd party audit that was completed on 9/8/2021. Executive Director provided LPA with a copy of the inservice training for staff and the 3rd party audit during the visit. Deficiency cleared during visit.
Deadline recorded: Apr 17, 2025. A deadline is not proof that correction was completed.
Official record says corrected or clearedRecorded in report dated Apr 17, 2025
Correction deadline recordedDeadline Apr 17, 2025
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 4 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportInspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
ADDITIONAL PERSONAL RIGHTS: (a) … residents … shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs ... This requirement is not met as evidenced by: Based on interview and record review the licensee did not provide care, supervision, and services in 1 of 80 persons in care (R1) which poses a potential Health or Safety risk to persons in care.
Official plan of correction
S1 was terminted on 09/15/20.
Deadline recorded: Sep 6, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 6, 2023
Correction not verified in available records
Inspection
Medical and dental careType B
- Official classification
- Type B
- Official code
- 87465(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care: “(a)(4) The licensee shall assist residents with self-administered medications as needed.” This requirement was not met, as evidenced by: Based on records and interviews, the licensee did not assist 1 of 113 residents (R1) with self-administered medications as needed/prescribed, which posed a potential health risk to persons in care.
Official plan of correction
Licensee agreed to lead another training for the facility’s current Medication Technicians and Nurses, to better define the required steps used to verify “Right Resident” during med pass. The training will include S1 and cover, at minimum, requirements to: a) consult the resident’s photograph in EMAR, and b) ask the resident to self-state their own first and last name (if the resident is cognitively capable of this) instead of staff stating a name then asking the resident a binary yes/no question, each time before handing medications to said resident. Licensee also agreed to perform an incident debrief with its regional directors and to audit (and if needed, update) its internal Medication Technician training curriculum/documents. By the POC due date, Licensee agreed to E-mail to LPA: 1) a copy of the team training sign-in sheet, and 2) page(s)/excerpt(s) from its training curriculum showing the methods by which “Right Resident” is to be verified by staff.
Deadline recorded: Sep 28, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 28, 2023
Correction not verified in available records
Inspection
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(1)
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities: “(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff...” This requirement was not met, as evidenced by: Based on records and interviews, licensee’s staff (S1) did not treat 1 of 107 residents (R1) with dignity, which posed an immediate personal rights risk to persons in care.
Official plan of correction
Per interviews and record review: Licensee formally disciplined S1 on 01-10-2023 regarding the incident. On 01-27-2023, licensee retrained its larger staff team on Resident’s Personal Rights and Mandated Abuse Reporting. These actions resolve the deficiency.
Deadline recorded: Apr 12, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 12, 2023
Correction not verified in available records
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
No deficiencies recorded in this report
Inspection
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 877211(1)(B)
- Regulation authority
- CCR
What the official deficiency says
87211 Reporting Requirements (1) (B) A written report shall be submitted to the licensing agency…within seven days of the occurrence of…any serious injury as determined by the attending physician and occurring while the resident is under facility supervision. This requirement was not met as evidenced by: Based on interviews and records review, the licensee did not submit an incident report within seven days of a serious injury of a resident to the licensing agency for 1 out of 102 residents in care, which poses a potential Health risk to residents in care.
Official plan of correction
Facility has immediately added another employee to review and submit incident reports. Facility will have a training regarding reporting requirements per Title 22. Training will occur on or before December 29, 2021.Facility will submit training topics and sign in sheet to LPA by December 30, 2021.
Deadline recorded: Dec 8, 2021. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 8, 2021
Correction not verified in available records
Inspection
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 8755(c)
- Regulation authority
- CCR
What the official deficiency says
87455 Incidental Medical and Dental Care (c)(2)... the facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met:...Once ordered by the physician the medication is given according to the physician's directions. This requirement was not met as evidenced by; Based on interviews and records review, the facility staff did not administer medications as prescribed for 3 out of 95 residents,which poses a potential health risk to residents in care.
Official plan of correction
Executive Director will provide training to all Med-Tech staff regarding administration of medication. Training will be provided by December 3, 2021. Training topics discussed and sign in sheet will be provided to LPA by December 6, 2021. Facility will also have a pharmacy audit on or before December 20, 2021.
Deadline recorded: Nov 19, 2021. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 19, 2021
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology