KNOLLS WEST ASSISTED LIVING

16890 GREEN TREE BLVD., Victorville CA 92395

Facility 366426335 · RESIDENTIAL CARE ELDERLY (740)

64 bedsLatest official report Jun 4, 2026Licensed

Additional info
Licensee
KNOLLS WEST ASSISTED LIVING LLC
Administrator
JANETH GONZALEZ
Contact
JANETH GONZALEZ
License first date
Jun 13, 2015
License effective date
Jun 13, 2015
District office
SAN BERNARDINO ASC · (951) 248-2222
Regional office
56
Clients served
983 - RCFE / DEMENTIA

Summary

The available records show 1 Type A and 4 Type B deficiencies for this facility.

Most recent inspection
Jun 4, 2026
Most recent deficiency
Jun 4, 2026

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 14 reports for this facility: 8 inspections, 6 complaint investigations, and 0 licensing or administrative records.

Those records contain 1 Type A and 4 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
8

More than the typical 6

3 in the last 12 months

Recorded deficiencies
5

Fewer than the typical 7

2 in the last 12 months

Type A deficiencies
1

Fewer than the typical 2

0 in the last 12 months

Type B deficiencies
4

About the same as most this size

2 in the last 12 months

Substantiated complaints
2

More than the typical 1

1 in the last 12 months

Repeated topics
0

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

No topic repeats in the last 36 months

No deficiency topic appears in more than one report during that window. This does not establish that nothing repeated earlier in the five-year record, and it is not a statement about current conditions.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Inspection
Licensing and administrationType B
Official classification
Type B
Official code
1569.618(c)(3)
Regulation authority
HSC

What the official deficiency says

(c)The facility shall employ, and the administrator shall schedule, a sufficient number of staff members to do all of the following: (3) Ensure that at least one staff member who has cardiopulmonary resuscitation (CPR) training and first aid training is on duty and on the premises at all times. This paragraph shall not be construed to require staff to provide CPR. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, record review, the licensee did not comply with the section cited above by not ensuring that staff#3 (S3) has an updated CPR training which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 06/11/2026 Plan of Correction Licensee will submit the updated CPR certificate on plan of correction (POC) due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited

Medical and dental careType B
Official classification
Type B
Official code
87465(6)
Regulation authority
CCR

What the official deficiency says

Title 22, Division 6 Chapter 8 Article 08 87465 Incidental Medical and Dental Care (6)When requested by the prescribing physician or the Department, a record of dosages of medications which are centrally stored shall be maintained by the facility. This requirement is not met as evidence by: Based on LPAs observations, record review the facility did not comply with the section cited above by not ensuring that the medication records were accurately maintained by staff when compared to medication given, which posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

The Licensee shall retrain staff on medication management training conducted by a medical professional. Training documentation shall include the name of the trainer, names of staff with signatures, that attended the training.

Deadline recorded: Apr 20, 2026. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Apr 20, 2026
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 9 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 2 unfounded

No deficiencies recorded in this report
Inspection
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87412(d)
Regulation authority
CCR

What the official deficiency says

(d) The licensee shall maintain documentation that an administrator has met the certification requirements specified in Section 87406, Administrator Certification Requirements or the recertification requirements in Section 87407, Administrator Recertification Requirements. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview and record review, the administrator did not comply with the section cited above in having a current and valid administrator certification which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 08/07/2023 Plan of Correction Administrator stated that she will complete the course to obtain a current and valid administrator certificate. Administrator stated that she will submit copy via email to LPAl by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Background checksType A
Official classification
Type A
Official code
87355(e)
Regulation authority
CCR

What the official deficiency says

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview and record review, the administrator did not comply with the section cited above in employing (4) staff without an approved criminal record clearance which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 08/01/2023 Plan of Correction Administrator stated that she will remove the (4) staff from the schedule. Administrator stated that she will request criminal record clearance for the (4) staff and submit proof to LPA via email by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Background checksType B
Official classification
Type B
Official code
87355(e)(3)
Regulation authority
CCR

What the official deficiency says

(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (3) Request a transfer of a criminal record clearance as specified in Section 87355(c) or This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview and record review, the Administrator did not comply with the section cited above in requesting a transfer of a criminal record clearance for (2) staff which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 08/07/2023 Plan of Correction Administrator stated that she will remove the (2) staff from the schedule. Administrator stated that she will submit proof via email to LPA by POC due date for the request transfer of a criminal record clearance for the (2) staff and associate them to the facility.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 8 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
3 complaints have no published investigation report

The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.

  • Aug 28, 2024 · Control 56-AS-20240715093612

    Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

  • Oct 30, 2023 · Control 56-AS-20231025085707

    Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

  • Aug 28, 2023 · Control 56-AS-20230808105323

    Allegations0 substantiated · 0 unsubstantiated · 2 unfounded

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology