Facility condition and maintenance
Cited in 4 reports, with 4 deficiencies in total.
BRASWELL'S CHATEAU VILLA
620 E. HIGHLAND AVENUE, Redlands CA 92374
156 bedsLatest official report May 14, 2026Licensed
Additional info
- Telephone
- (909) 793-0433
- Licensee
- BRASWELL, JAMES W
- Administrator
- MELANIE NIEZ
- Contact
- MELANIE NIEZ
- License first date
- Aug 29, 1977
- License effective date
- Oct 31, 1993
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 985 - RCFE / HOSPICE
Summary
The available records show 12 Type A and 10 Type B deficiencies for this facility.
- Most recent inspection
- Dec 3, 2025
- Most recent deficiency
- Apr 6, 2026
3 later reports, from Apr 27, 2026 through May 14, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 69 reports for this facility: 10 inspections, 58 complaint investigations, and 1 licensing or administrative record.
Those records contain 12 Type A and 10 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 10
- Recorded deficiencies
- 22
- Type A deficiencies
- 12
- Type B deficiencies
- 10
- Substantiated complaints
- 12
- Repeated topics
- 2
More than the typical 6
2 in the last 12 months
Well above the typical 7
6 in the last 12 months
Well above the typical 2
3 in the last 12 months
Well above the typical 4
3 in the last 12 months
Well above the typical 1
4 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Resident rights
Cited in 3 reports, with 3 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 5 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)(1)
- Regulation authority
- CCR
What the official deficiency says
(a) The facility shall be clean, safe, sanitary and in good repair at all times.... (1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition Based on observation the licensee did not ensure that the facility Staff ensured kitchen flooring is in good repair and clean and sanitary condition, which poses an immediate health, safety, or personal rights risk for residents in care.
Official plan of correction
Licensee has agreed to read over the Maintenance and Operation regulation and provide training to all staff regarding the regulation of maintaining the facility Kitchen clean and sanitary. The Licensee will send the pictures of clean and sanitary kitchen, repaired floor by the Plan of Correction due date-04/24/2026.
Deadline recorded: Apr 24, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 24, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)(1)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation 87303...(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors...(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidence by: Based on observation the licensee did not ensure that the facility is maintained free from insects, which poses an immediate health, safety, or personal rights risk for residents in care.
Official plan of correction
Licensee has agreed to read over the Maintenance and Operation regulation and provide training to all staff regarding the regulation of maintaining the facility clean and sanitary. The Licensee will contact Orkin to provide treatment and address the issue concerning cock roaches. The Licensee will provide LPA with a copy of the training addressing housekeeping. In addition, the Licensee with provide LPA with a Service Report stating the treatment for roaches. By POC 3/31/2026.
Deadline recorded: Mar 31, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 31, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType A
- Official classification
- Type A
- Official code
- 80087(a)
- Regulation authority
- CCR
What the official deficiency says
(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.(1) The licensee shall take measures to keep the facility free of flies and other insects/pest. The licensee stated there is a possibility pest are in the home. This requirement was not met as evidenced by: This poses a potential health and safety risk to clients in care. and the administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.
Official plan of correction
The Facility administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16//2026.
Deadline recorded: Feb 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 10, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80087(a)
- Regulation authority
- CCR
What the official deficiency says
a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.(1) The licensee shall take measures to keep the facility free of roaches and other insects/pest/bed bugs. The licensee stated there is a possibility pest are in the home. This requirement was not met as evidenced by: This poses a potential health and safety risk to clients in care. and the administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.
Official plan of correction
The Facility administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.
Deadline recorded: Feb 10, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 10, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Background checksType A
- Official classification
- Type A
- Official code
- 87355(e)(2)
- Regulation authority
- CCR
What the official deficiency says
87355(e)All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2)Obtain a California clearance or a criminal record exemption as required by the Department…this requirement is not met as evidenced by The Licensee did not comply with section cited above by S1 working at the facility from July 2023 until August 6, 2023 without a criminal record clearance or exemption, which poses an immediate health, safety and personal rights risk to persons in care.
Official plan of correction
Staff #1 (S1) no longer is employed at the facility. The Administrator/Licensee shall submit a statement of understanding on the regulation cited by POC due date.
Deadline recorded: Jul 15, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jul 15, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities(a)In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have... following personal rights:(4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: The Licensee did not comply with the section cited above by resident needs were not met and found in feces. Staff interviews reveal facility was short staffed;posing an immediate health,safety,and personal rights risk to persons in care
Official plan of correction
As of September 2023, the Licensee/Administrator implemented a system of support caregivers to assist with the of the residents needs. On 5/22/25, LPA was provided documents reflecting this change.
Deadline recorded: May 23, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 23, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 6 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 16 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities.(a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3)To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature…this requirement is not met as evidenced by: Based on interviews and record review, S1 admitted tapping R1 on the head during a disagreement, which poses an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
The Administrator terminated S1 on 5/21/24. No futher action is required.
Deadline recorded: Aug 12, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 12, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType A
- Official classification
- Type A
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
***this is an Amended Report*** 87303 Maintenance and Operation(a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: The Licensee did not comply with section cited by not aggressively addressing the pest and rodent issue; which poses an immediate health, safety, and personal rights risks to persons in care.
Official plan of correction
Licensee/Administrator shall submit to the Licensing Agency a self-certification within 24 hours that an exterminator inspection has been scheduled to have the facility inspected for possible structural holes and recommendations for aggressive treatments to help prevent rodent infestations. Licensee/Administrator shall also submit to the Licensing Agency receipts that an extermination service and inspection has been conducted by 3/15/24.
Deadline recorded: Mar 9, 2024. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 9, 2024
Correction not verified in available records
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met as evidenced by: Based on interviews conducted, the facility reportedly did not clean R1's room due to a staffing shortage. This poses a potential health and safety risk to persons in care.
Official plan of correction
The facility generated house keeping checklists and added a weekend house keeper to ensure all rooms are cleaned in a timely manner. Administrator showed LPA the checklists and proof of correction.
Deadline recorded: Nov 16, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Nov 16, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(20)
- Regulation authority
- CCR
What the official deficiency says
87468.2Additional Personal Rights of Residents...(a)…residents…for the elderly shall have…personal rights:(20)To be protected from involuntary transfers, discharges, and evictions. A licensee shall not involuntarily transfer or evict residents for reasons other than those permitted by state law or regulations and shall comply with all eviction and relocation protections for residents. This requirement is not met as evidenced by: Administrator did not permit R1 to return to the facility after hospitalization due to R1 being a danger to theirself and others..Licensee/Administrator did not comply with the section cited above by not ensuring R1 with all resident eviction and relocation protections during an involuntary discharge, which poses an immediate health and safety or personal rights risk to persons in care
Official plan of correction
Licensee/Administrator shall permit R1 to return to the facility and Licensee/Administrator shall submit to the licensing agency a statement of understanding of the cited regulation and proper eviction procedures by POC date.
Deadline recorded: Sep 16, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 16, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 6 unsubstantiated · 1 unfounded · 1 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303. Maintenance and Operation (a)The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. Based on observation, interview and record review, the licensee did not comply with the section cited above evidenced by the facilities floors and carpet smelling like urine and bowel movement which poses a potential health, safety or personal rights risk to persons in care.
Official plan of correction
The licensee has agreed to read regulation 87303 entirely and send LPA a self-certified letter that the regulation was read and understood. The licensee has agreed to contact and hire a floor and carpet cleaning company to clean the facility. The company is required to clean the floors and carpets in the main areas, in the main bathrooms, in the main hallways, and in all the resident’s bedrooms and bathrooms. POC is due 8/8/23.
Deadline recorded: Aug 8, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 8, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 0 unsubstantiated · 1 unfounded · 1 cited
Basic services and supervisionType B
- Official classification
- Type B
- Official code
- 87464(f)(1)
- Regulation authority
- CCR
What the official deficiency says
Basic Services- (f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidenced by: The licensee did not provide basic services for R1. Based on interviews conducted, the licensee failed to provide care and supervision by being unaware R1 had failed to return to the facility following an appointment. This poses a potential health, safety, and personal rights risk to residents in care.
Official plan of correction
The licensee will draft and implement a procedure to verify the status of all residents who have signed out to attend outside appointments or activities. Pr00f of POC to be provided to LPA by POC due date.
Deadline recorded: May 19, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 19, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
No deficiencies recorded in this report
Complaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 5 unsubstantiated · 3 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 2 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 2 unfounded · investigated over 2 visits
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Sep 21, 2021 · Control 18-AS-20210813123312
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Sep 21, 2021 · Control 18-AS-20210812151632
No deficiencies recorded in this reportComplaint
Part of the complaint whose outcome is recorded on Sep 21, 2021 · Control 18-AS-20210730090627
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 0 unsubstantiated · 2 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology