Medical and dental care
Cited in 7 reports, with 9 deficiencies in total.
May 21, 2026Mar 25, 2026Nov 25, 2025Apr 3, 2025Mar 11, 2025Oct 2, 2024Mar 22, 2024
ATIENZA RESIDENTIAL CARE
911 HARTZELL AVE, Redlands CA 92374
6 bedsLatest official report May 21, 2026Licensed
Additional info
- Telephone
- (909) 792-3835
- Licensee
- ARMSTRONG, CAROLINE
- Administrator
- ARMSTRONG, CAROLINE
- Contact
- ARMSTRONG, CAROLINE
- License first date
- Mar 29, 2019
- License effective date
- Mar 29, 2019
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 983 - RCFE / DEMENTIA
Summary
The available records show 30 Type A and 29 Type B deficiencies for this facility.
- Most recent inspection
- Mar 25, 2026
- Most recent deficiency
- May 21, 2026
No later report is available, so the records do not show what happened afterward.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 229 San Bernardino County facilities licensed for 6 or fewer beds.
In the available public five-year record, CCLD published 16 reports for this facility: 7 inspections, 9 complaint investigations, and 0 licensing or administrative records.
Those records contain 30 Type A and 29 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 7
- Recorded deficiencies
- 59
- Type A deficiencies
- 30
- Type B deficiencies
- 29
- Substantiated complaints
- 5
- Repeated topics
- 12
More than the typical 4
3 in the last 12 months
Well above the typical 1
32 in the last 12 months
Most this size have none
18 in the last 12 months
Well above the typical 1
14 in the last 12 months
Most this size have none
5 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Background checks
Cited in 4 reports, with 5 deficiencies in total.
Staffing, personnel, and training
Cited in 4 reports, with 5 deficiencies in total.
Food service
Cited in 4 reports, with 4 deficiencies in total.
Records and plan of operation
Cited in 4 reports, with 4 deficiencies in total.
Facility condition and maintenance
Cited in 3 reports, with 8 deficiencies in total.
Fire safety and emergency preparedness
Cited in 3 reports, with 6 deficiencies in total.
Medication handling and storage
Cited in 3 reports, with 4 deficiencies in total.
Health conditions and treatments
Cited in 3 reports, with 3 deficiencies in total.
Incident reporting
Cited in 3 reports, with 3 deficiencies in total.
Licensing and administration
Cited in 3 reports, with 3 deficiencies in total.
Hazardous items and storage
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations1 substantiated · 2 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (a)A plan for incidental medical and dental care shall be developed by each facility...(2)The licensee shall provide assistance in meeting necessary medical and dental needs. This includes transportation... to the nearest available medical...facility which will meet the resident's need...The facility did not meet this requirement Licensee/Administrator did not comply with the regulation above by not providing medical care to R1 after being struck in the back by another resident, which poses an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Administrator will conduct training to all staff reviewing the regulation and provide proof of training and understanding with signatures to LPA by POC due date
Deadline recorded: May 22, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 22, 2026
Correction not verified in available records
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Health conditions and treatmentsType A
- Official classification
- Type A
- Official code
- 87615(a)(2)
- Regulation authority
- CCR
What the official deficiency says
87615 Prohibited Health Conditions (a) Persons who require health services...shall not be admitted or retained in a residential care facility for the elderly: (2) Gastrostomy tubes. This was not met as evidenced by: Based on interviews, the Licensee did not comply with the section cited above by accepting a resident with a prohibited health condition, which poses an immediate health, safety, or personal rights risk to persons in care.
Official plan of correction
Administrator will conduct a training with staff and read the regulation being cited provide proof of training with signatures to LPA by POC due date
Deadline recorded: May 22, 2026. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline May 22, 2026
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(a)(6)
- Regulation authority
- CCR
What the official deficiency says
87465 Incidental Medical and Dental Care (a) A plan for incidental medical... shall be developed by each facility...(6) When requested by the prescribing physician or the Department, a record of dosages of medications which are centrally stored shall be maintained by the facility. Licensee/Administrator did not comply with the regulation above by not having a Medication Administration Record (MAR) for all residents which poses an immediate risk to the health and safety of residents in care.
Official plan of correction
Licensee will submit proof of tracking distribution for all three (3) residents and train all staff in medication distribution and provide to LPA by POC due date
Deadline recorded: Dec 1, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Dec 1, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
Not classified in the sourceType B
- Official classification
- Type B
- Official code
- 80087(a)
- Regulation authority
- CCR
What the official deficiency says
80087(a)Buildings and Grounds:(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. This requirement is not met as evidenced by: Based on observation the faucets on the facility kitchen sink and resident bathroom sink are both leaking water. The licensee did not ensure that the faucets are in good repair for the safety and well being of clients, employees and visitors.
Official plan of correction
The licensee will submit proof that the facility kitchen sink faucet and residents bathroom sink faucet are fixed. Licensee will provide receipts/invoice from a licensed plumber that both faucets are fixed on the plan of correction (POC) due date.
Deadline recorded: Aug 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Aug 29, 2025
Correction not verified in available records
Complaint
Allegations3 substantiated · 2 unsubstantiated · 0 unfounded · 3 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
Maintenance and Operation The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not met as evidenced by: LPA observed facility bedrooms with scuffed walls, dirty carpets, spiders and webs. LPA observed one small roach during inspection. Facility entrance door as dirty baseboards
Official plan of correction
Licensee to clean and sanitized facility by POC date.
Deadline recorded: Apr 14, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 14, 2025
Correction not verified in available records
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87307(d)(2)
- Regulation authority
- CCR
What the official deficiency says
Personal Accommodations and Services The following space and safety provisions shall apply to all facilities: The premises shall be maintained in a state of good repair and shall provide a safe and healthful environment. This requirement was not met as evidenced by: LPA observes broken dresser drawers, broken picture frames, broken door stops. LPA also observed poorly repaired door slate plate.
Official plan of correction
Licensee to repair or replace items mentioned in this report by POC date.
Deadline recorded: Apr 11, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 11, 2025
Correction not verified in available records
Medical and dental careType A
- Official classification
- Type A
- Official code
- 87465(4)
- Regulation authority
- CCR
What the official deficiency says
Incidental Medical and Dental Care The licensee shall assist residents with self administered medications as needed. This requirement was not met as evidenced by. Interview with R1 and medication review would reveal that medication Clonazepam and Trazodone were not refilled and not dispensed.
Official plan of correction
Licensee to refill R1's medication and dispense medication by POC date. Proof to be texted to LPA.
Deadline recorded: Apr 7, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 7, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.1(a)(14)
- Regulation authority
- CCR
What the official deficiency says
Personal Rights of Residents in All Facilities ; (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (14) To have reasonable access to telephones.to both make and receive confidential calls. This requirement was not met as evidenced by: LPA found through interviews, staff disconnected the facility phone between the hours of 6 PM - 8 AM for at least one week, 7/12/20- 7/18/20 this poses an immediate danger to those in care.
Official plan of correction
The licensee has agreed to read the cited regulation entirley and provide a written statement signed by all staff members saying that the regulation was understood. The licensee will forward this stated to LPA Allen by 1/28/2023 by email or fax.
Deadline recorded: Jan 28, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Jan 28, 2023
Correction not verified in available records
Source and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology