Resident rights
Cited in 3 reports, with 4 deficiencies in total.
9631 MONTE VISTA AVE, Montclair CA 91763
150 bedsLatest official report May 4, 2026Licensed
The available records show 3 Type A and 8 Type B deficiencies for this facility.
4 later reports, from Apr 16, 2026 through May 4, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 23 reports for this facility: 7 inspections, 15 complaint investigations, and 1 licensing or administrative record.
Those records contain 3 Type A and 8 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
More than the typical 6
1 in the last 12 months
More than the typical 7
6 in the last 12 months
More than the typical 2
1 in the last 12 months
More than the typical 4
5 in the last 12 months
More than the typical 1
2 in the last 12 months
Last 36 months
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Cited in 3 reports, with 4 deficiencies in total.
Cited in 3 reports, with 3 deficiencies in total.
All preserved reports from the most recent to the oldest, sortable by report type.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Title 22, Division 6 Chapter 8 87468.2 (a)(1) (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in...facilities for the elderly shall have all of the following personal rights:(1)To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations,,,and meetings of resident and family groups.This requirement is not met as evidence by: Based on interviews and observation, the licensee did not comply with the section cited above by not ensuring that the residents have reasonable level of personal privacy in accommodation and visits which poses a potential health, safety or personal rights risk to persolns in care.
Licensee/Administrator agrees to submit a statement of understanding to follow the regulation cited above by plan of correction (POC) due date.
Deadline recorded: Mar 16, 2026. A deadline is not proof that correction was completed.
Allegations4 substantiated · 1 unsubstantiated · 0 unfounded · 4 cited
87468.1 Personal Rights of Residents in All Facilities...(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:...(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment. This requirement is not met as evidenced by: Based on observation and interviews the licensee did accord R#1 with comfortable accommodations and furnishings, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
The Licensee has agreed to provide training on regulation " Personal Rights of Residents in All Facilities " for all care staff and will provide signed copy by all staff to LPA by POC date 12/27/2025. Licensee will also provide LPA with an update concerning the mattress replacement for R#1.
Deadline recorded: Dec 27, 2025. A deadline is not proof that correction was completed.
87468.1 Personal Rights of Residents in All Facilities...(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. Based on observation the licensee did not comply with personal rights regulation which LPA found insect (cockroach) in Room#1 in R#2 room floor, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
The Licensee has agreed to provide training in the regulation listed above concerning facilities to be free of insects and rodents. Licensee will also provide updated invoices for all rooms being serviced by pest control to LPA by POC date 12/27/2025.
Deadline recorded: Dec 27, 2025. A deadline is not proof that correction was completed.
87303 Maintenance and Operation...(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors...(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by: Based on observation and interviews the licensee did comply with Maintenance and Operation regulation, by maintaining facility clean, sanitary, and odorless condition. which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
The Licensee has agreed to provide training on regulation “Maintenance and Operation " to all care staff and will provide a signed copy by all staff to LPA by POC date 12/27/2025. License will also ensure that Memory Care Unit is maintained clean, sanitary, and odorless condition.
Deadline recorded: Dec 17, 2025. A deadline is not proof that correction was completed.
Personnel Requirements - General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. This requirement is not met as evidenced by: Based on observation and interviews the licensee did comply with Personnel Requirements regulation, by ensuring staff to be competent to provide the services necessary to meet resident needs, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
The Licensee has agreed to provide training on regulation " Personnel Requirements - General " to all care staff and ensure that care staff reports and updates all residents’ change of conditions. Licensee will provide a signed copy by all staff to LPA by POC date 12/27/2025.
Deadline recorded: Dec 27, 2025. A deadline is not proof that correction was completed.
(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (3) A record of each dose is maintained in the resident's record. The record shall include the date and time the PRN medication was taken, the dosage taken, and the resident's response. This requirement is not met as evidenced by: Deficient Practice Statement Based on record review, the licensee did not comply with the section cited above by not ensuring that the medication for resident #5 (R5) was properly logged and tracked as to the accuracy of the date of administration which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 10/20/2025 Plan of Correction The licensee will submit the medication administration record (MAR) training signed by all medtech and conducted by a license professional on the plan of correction (POC) due date.
Allegations0 substantiated · 9 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 0 unsubstantiated · 1 unfounded
No deficiencies recorded in this reportAllegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
87465 (d)(3) Incidental Medical and Dental Care (d) If the resident is unable to determine his/her own need for a prescription... or nonprescription PRN medication, and is unable to...: (3) The date and time the PRN medication... This requirement was not met as evidenced by: Based upon interview and record review, the Licensee/Administrator did not comply with the section cited above by not administering the water pill according to the physician’s orders, which posed an immediate risk to the health, safety and personal rights risk to resident in care.
Licensee/Administrator will conduct training on medication and will submit proof to LPA by Plan of Correction due date.
Deadline recorded: Apr 14, 2025. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this report(a) Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above by not ensuring that cleaning supplies, toxins, sharps, and other dangerous items were kept in a secure area or locked cabinets inaccessible to residents in care which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 11/09/2024 Plan of Correction Licensee stated that they will submit proof of correction on the above cited deficiency by the plan of correction (POC) due date
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited
87411(a) - PERSONNEL REQUIREMENTS - GENERAL (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...This requirement is not met as evidenced by: Based on records review, interviews with residents and staff; the licensee did not ensure there is enough staff on schedule to meet the needs of the residents.
The licensee agreed to hire more staff and provide CCL with an update current staff schedule with sufficient staffing to meet the needs of the resident 7 days a week and provide proof of schedule on plan of correction (POC) due date.
Deadline recorded: Dec 9, 2024. A deadline is not proof that correction was completed.
Allegations2 substantiated · 6 unsubstantiated · 0 unfounded · 1 cited
87411(a) - PERSONNEL REQUIREMENTS - GENERAL (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...This requirement is not met as evidenced by: Based on records review, interviews with residents and staff; the licensee did not ensure there is enough staff on schedule to meet the needs of the residents.
The licensee agreed to hire more staff and provide CCL with an update current staff schedule with sufficient staffing to meet the needs of the resident 7 days a week and provide proof of schedule on plan of correction (POC) due date.
Deadline recorded: Dec 9, 2024. A deadline is not proof that correction was completed.
87217(b) Safeguards for Resident Cash, Personal Property, and Valuables.(b) Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. The licensee shall give the residents receipts for all such articles or cash resources.
LIcensee agreed to submit proof of an installed latch in the closet to prevent other residents from taking properties of another resident on plan of correction (POC) due date.
Deadline recorded: Nov 8, 2024. A deadline is not proof that correction was completed.
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportAllegations0 substantiated · 5 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportCalifornia Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
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