HERITAGE GARDENS

25271 BARTON RD, Loma Linda CA 92354

Facility 360900455 · RESIDENTIAL CARE ELDERLY (740)

64 bedsLatest official report Jul 1, 2026Licensed

Additional info
Licensee
HERITAGE HEALTH CARE INC
Administrator
JESSICA J. RAMOS
Contact
JESSICA J. RAMOS
License first date
Jan 31, 1994
License effective date
Jan 31, 1994
District office
SAN BERNARDINO ASC · (951) 248-2222
Regional office
56
Clients served
985 - RCFE / HOSPICE

Summary

The available records show 3 Type A and 5 Type B deficiencies for this facility.

Most recent inspection
Jan 23, 2026
Most recent deficiency
Jan 23, 2026

3 later reports, from Apr 6, 2026 through Jul 1, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 37 San Bernardino County facilities licensed for 50 or more beds, except where too few exist to state one — those come from facilities with 7 or more beds.

In the available public five-year record, CCLD published 27 reports for this facility: 7 inspections, 20 complaint investigations, and 0 licensing or administrative records.

Those records contain 3 Type A and 5 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
7

More than the typical 6

1 in the last 12 months

Recorded deficiencies
8

More than the typical 7

1 in the last 12 months

Type A deficiencies
3

More than the typical 2

0 in the last 12 months

Type B deficiencies
5

More than the typical 4

1 in the last 12 months

Substantiated complaints
3

More than the typical 1

0 in the last 12 months

Repeated topics
1

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Complaint

Allegations0 substantiated · 0 unsubstantiated · 4 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Medication handling and storageType B
Official classification
Type B
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview, and record review, the licensee did not comply with the section cited above by not administering medication at the prescribed times, and not signing after administering which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 01/31/2026 Plan of Correction Administrator has agreed to conduct a training for staff on medication distribution, as well as have staff read and understand the regulation with signatures, providing proof of training to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Medication handling and storageType A
Official classification
Type A
Official code
87465(c)(2)
Regulation authority
CCR

What the official deficiency says

(c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication, but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (2) Once ordered by the physician the medication is given according to the physician's directions. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, interview, and record review, the licensee did not comply with the section cited above by not administering medication at the prescribed times, and not signing after administering which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 03/05/2025 Plan of Correction Administrator has agreed to conduct a training for staff on medication distribution, as well as staff have read and understand the regulation with signatures, provide proof of training to LPA by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 5 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 1 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited

Resident rightsType A
Official classification
Type A
Official code
87217(b)
Regulation authority
CCR

What the official deficiency says

87217 Safeguards for Resident Cash, Personal Property, and Valuables(b)Every facility shall take appropriate measures to safeguard residents' cash resources, personal property and valuables which have been entrusted to the licensee or facility staff. This requirement is not met at evidenced by: The licensee did not comply with the section cited above by not safeguarding R1's personal property as R1's dresser/mirror and night stand were documented at missing.

Official plan of correction

The facility reimbursed resident for missing furniture on 3/14/24. No futher action is required.

Deadline recorded: Sep 21, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Sep 21, 2024
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Staffing, personnel, and trainingType B
Official classification
Type B
Official code
87412(a)(12)
Regulation authority
CCR

What the official deficiency says

(a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: (12) Hazardous health conditions documents as specified in Section 87411, Personnel Requirements - General. This requirement is not met as evidenced by: Deficient Practice Statement Based on LPA file review, the licensee did not comply with the section cited above by: the facility did not maintain a health screening with tuberculosis results for staff #1 (S1), which poses/posed a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 02/01/2024 Plan of Correction The licensee shall submit to the Licensing Agency documentation of staff's tuberculosis results by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Inspection
Administrator qualificationsType B
Official classification
Type B
Official code
87406(a)
Regulation authority
CCR

What the official deficiency says

(a) All individuals shall be residential care facility for the elderly certificate holders prior to being employed as an administrator. This requirement is not met by: Licensee did not comply with the regulation cite by Administrator Nava did not have an Administrator Certification, which poses an potential health, safety, and personal rights risk to persons in care

Official plan of correction

Licensee/Administrator shall provide verification of a certified and associated Administrator by POC due date.

Deadline recorded: Nov 22, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 22, 2023
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 3 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited

Staffing, personnel, and trainingType A
Official classification
Type A
Official code
87411(d)(4)
Regulation authority
CCR

What the official deficiency says

87411.Personnel Requirements - General.(d) All personnel shall be given on the job training or have related experience in the job assigned to them. This training and/or related experience shall provide knowledge of and skill in the following, as appropriate for the job assigned and as evidenced by safe and effective job performance:(4) Knowledge required to safely assist with prescribed medications which are self-administered. This requirement was not met based on evidence by interview. The licensee did not comply with the section cited above by medication not being safely dispensed to the correct resident which poses an immediate health, safety or personal rights risk to persons in care.

Official plan of correction

The licensee has agreed to read regulation 87411 entirely and send LPA self-certify letter that the regulation was read and understood. The licensee has agreed to conduct a medication training with all staff that are responsible for assisting with medication. The licensee has agreed to send LPA documentation that a medication training is scheduled. The licensee has agreed to send LPA written documentation once the training has been conducted that includes staff signatures and the date the training was attended.

Deadline recorded: Aug 11, 2022. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Aug 11, 2022
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Health conditions and treatmentsType B
Official classification
Type B
Official code
87625(a)(1)(D)
Regulation authority
CCR

What the official deficiency says

(a) The licensee shall be permitted to accept or retain a resident who has a manageable bowel and/or bladder incontinence condition under the following circumstances:(1) The condition can be managed with any of the following:(D) The use of incontinent care products. Based on interviews and record review, the licensee did not comply with the section cited above knowingly providing pull-up diapers that did not fit R1, and that were causing R1 pain. The diapers provided were not able to manage incontinent care correctly which poses an immediate health, safety, or personal rights risk to persons in care.

Official plan of correction

The licensee has agreed to read regulation 87625 entirely and send self-certify letter to LPA that it was read and understood. The licensee has agreed to create an alternative plan for when residents run out of their correct diaper size to ensure residents are wearing the correct size diaper to manage incontinent care and ensure residents are not in pain from diapers provided.

Deadline recorded: Jun 14, 2022. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jun 14, 2022
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 0 unsubstantiated · 2 unfounded

No deficiencies recorded in this report
Complaint
Medical and dental careType B
Official classification
Type B
Official code
87465(a)(5)
Regulation authority
CCR

What the official deficiency says

Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: (5) The licensee shall assist residents with self-administered medications as needed. This requirement is not met as evidenced by: Facility staff did not give topical treatment medication as prescribed for Resident 1. This poses a potential health, safety, and personal rights risk to person's in care.

Official plan of correction

The Licensee will read the regulation in it's entirety and submit a statement of understanding to CCLD by the POC due date of 11/17/2021.

Deadline recorded: Nov 17, 2021. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 17, 2021
Correction not verified in available records
View official report
1 complaint has no published investigation report

The official record holds these complaints, but no investigation report was published for them. Their outcome is shown as the source recorded it.

  • Sep 25, 2024 · Control 56-AS-20240812105410

    Allegations0 substantiated · 0 unsubstantiated · 2 unfounded

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology