Resident rights
Cited in 3 reports, with 3 deficiencies in total.
EXCELCARE
11400 POPLAR STREET, Loma Linda CA 92354
10 bedsLatest official report Jun 19, 2026Licensed
Additional info
- Telephone
- (909) 796-4553
- Licensee
- ICOBO, INC.
- Administrator
- ANDERSON, DORRIS
- Contact
- ANDERSON, DORRIS
- License first date
- Nov 7, 2013
- License effective date
- Nov 7, 2013
- District office
- SAN BERNARDINO ASC · (951) 248-2222
- Regional office
- 56
- Clients served
- 935 - ELDERLY
Summary
The available records show 6 Type A and 6 Type B deficiencies for this facility.
- Most recent inspection
- Nov 17, 2025
- Most recent deficiency
- Oct 3, 2025
8 later reports, from Nov 17, 2025 through Jun 19, 2026, recorded no deficiencies, though the records do not say whether they were follow-ups.
What Type A and Type B mean
- Type A
- Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
- Type B
- Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.
Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.
At a glance
Counts cover the five-year public record. Typical figures are the median for the 26 San Bernardino County facilities licensed for 7 to 15 beds, except where too few exist to state one — those come from facilities with 7 or more beds.
In the available public five-year record, CCLD published 23 reports for this facility: 6 inspections, 17 complaint investigations, and 0 licensing or administrative records.
Those records contain 6 Type A and 6 Type B deficiencies.
0 deficiencies have explicit official correction or clearance evidence in the loaded records.
- Official inspections
- 6
- Recorded deficiencies
- 12
- Type A deficiencies
- 6
- Type B deficiencies
- 6
- Substantiated complaints
- 5
- Repeated topics
- 3
About the same as most this size
2 in the last 12 months
More than the typical 7
1 in the last 12 months
More than the typical 2
1 in the last 12 months
More than the typical 4
0 in the last 12 months
More than the typical 1
1 in the last 12 months
Last 36 months
Repeated topics
Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.
Facility condition and maintenance
Cited in 2 reports, with 2 deficiencies in total.
Food service
Cited in 2 reports, with 2 deficiencies in total.
Official report history
All preserved reports from the most recent to the oldest, sortable by report type.
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 7 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 2 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 3 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited
Facility condition and maintenanceType B
- Official classification
- Type B
- Official code
- 87303(a)
- Regulation authority
- CCR
What the official deficiency says
87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. Based on observation and interviews, the licensee did not ensure the facility to be in good repair at all times, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
Licensee has agreed to repair or purchase new refrigerator, and submit proof to LPA by POC due date.
Deadline recorded: Apr 5, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Apr 5, 2025
Correction not verified in available records
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(a)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service Requirements(a)The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board... All food shall be selected, stored, prepared and served in a safe and healthful manner. Based on observation and interviews, the licensee did not ensure the facility had an adequate food supply for residents in care, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
Licensee has agreed to purchase more fruits and vegetables and submit proof to LPA by POC due date.
Deadline recorded: Mar 29, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 29, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 3 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
Additional Personal Rights of Residents in Privately Operated Facilities(a)In addition to the rights listed in Section 87468.1...residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (4) To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidenced by: The licensee did not comply with the section cited above by not ensuring R1 had adequate services and staff to meet their needs, which poses an immediate, health and safety risk to persons in care.
Official plan of correction
R1 no longer resides at the facility. The Licensee shall review the regulation cited and provide a statement of understanding to the Licensing agency by POC due date.
Deadline recorded: Mar 24, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Mar 24, 2025
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType B
- Official classification
- Type B
- Official code
- 87468.1
- Regulation authority
- CCR
What the official deficiency says
87468.1 Personal Rights of Residents in All Facilities. (a)Residents in all residential care facilities for the elderly shall have all of the following personal rights:...(3)To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidence by Based on interviews, the licensee did not follow Personal Rights regulation for 1 out of 9 residents which, poses a potential Health, Safety, or Personal Rights risk to persons in care.
Official plan of correction
Licensee has agreed to read over the " Personal Rights of Residents in All Facilities " regulation and provide training to all staff regarding the violation of resident’s rights. Licensee will email LPA a copy of the training signed and dated by all staff by POC due date.
Deadline recorded: Feb 28, 2025. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Feb 28, 2025
Correction not verified in available records
Complaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 1 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited
Resident rightsType A
- Official classification
- Type A
- Official code
- 87468.2(a)(4)
- Regulation authority
- CCR
What the official deficiency says
87468.2 Additional Personal Rights...(a)Residents in all residential care facilities... shall have...rights:(4)To care...and services that meet their individual needs.This requirement it not met as evidence by: Licensee not providing R1 and R2 with proper showers which poses an immediate health, safety, and personal rights risk to persons in care.
Official plan of correction
Licensee stated that R1 is leaving the facility today and R2 is no longer at the facility. Licensee shall submit to the licensing agency a statement of understanding on the cited regulation.
Deadline recorded: Sep 11, 2023. A deadline is not proof that correction was completed.
Plan of correction recorded
Correction deadline recordedDeadline Sep 11, 2023
Correction not verified in available records
Complaint
Allegations1 substantiated · 1 unsubstantiated · 0 unfounded
Food serviceType A
- Official classification
- Type A
- Official code
- 87555(a)
- Regulation authority
- CCR
What the official deficiency says
87555 General Food Service (a)The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents… This requirement is not met by: Licensee stated that resident is obese and is limiting in-between meal nourishment or snacks to resident
Official plan of correction
License shall submit a statement of understanding on the cited regulation and understand that dietary limitations shall be prescribe by a physician.
Deadline recorded: Sep 11, 2023. A deadline is not proof that correction was completed.
Citation dismissed - not a correctionOn Sep 11, 2023
Deficiency Dismissed Type A 09/11/2023 Section Cited CCR 87555(a)
Plan of correction recorded
Correction deadline recordedDeadline Sep 11, 2023
Correction not verified in available records
Complaint
Allegations0 substantiated · 4 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportComplaint
Allegations0 substantiated · 8 unsubstantiated · 0 unfounded
No deficiencies recorded in this reportSource and limits
California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.
Read the data methodology