VILLA DESCANSO DE AMOR

15453 ELM LANE, Chino Hills CA 91709

Facility 365530072 · RESIDENTIAL CARE ELDERLY (740)

6 bedsLatest official report Jan 23, 2026Licensed

Additional info
Licensee
VILLA ASSISTED LIVING INC
Administrator
THOMPSON, GABRIELA
Contact
THOMPSON, GABRIELA
License first date
Feb 21, 2023
License effective date
Feb 21, 2023
District office
SAN BERNARDINO ASC · (951) 248-2222
Regional office
56
Clients served
935 - ELDERLY

Summary

The available records show 1 Type A and 9 Type B deficiencies for this facility.

Most recent inspection
Jan 23, 2026
Most recent deficiency
Jan 23, 2026

No later report is available, so the records do not show what happened afterward.

What Type A and Type B mean
Type A
Violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
Type B
Violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care.

Both classifications are published by California CDSS and are shown as published. SeniorLivingFacts does not rename them or add a severity level of its own.

At a glance

Counts cover the five-year public record. Typical figures are the median for the 229 San Bernardino County facilities licensed for 6 or fewer beds.

In the available public five-year record, CCLD published 13 reports for this facility: 5 inspections, 7 complaint investigations, and 1 licensing or administrative record.

Those records contain 1 Type A and 9 Type B deficiencies.

0 deficiencies have explicit official correction or clearance evidence in the loaded records.

Official inspections
5

More than the typical 4

1 in the last 12 months

Recorded deficiencies
10

Well above the typical 1

2 in the last 12 months

Type A deficiencies
1

Most this size have none

0 in the last 12 months

Type B deficiencies
9

Well above the typical 1

2 in the last 12 months

Substantiated complaints
4

Most this size have none

0 in the last 12 months

Repeated topics
2

Last 36 months

Repeated topics

Topics cited in more than one report during the last 36 months. A repeat may show a pattern worth asking about. Each date opens its report below.

Official report history

All preserved reports from the most recent to the oldest, sortable by report type.

Inspection
Facility condition and maintenanceType B
Official classification
Type B
Official code
87303(a)
Regulation authority
CCR

What the official deficiency says

(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above by ensuring that the facility is maintained in good repair at all times, which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 02/13/2026 Plan of Correction The Licensee has agreed to read over the Maintenance and Operation regulation, provide training to all staff, and submit proof of training(s) to LPA by POC due date. Licensee will also provide photo evidence demonstrating fence door repairs.

Plan of correction recorded
Correction not verified in available records
View official report
Facility condition and maintenanceType B
Official classification
Type B
Official code
87307(d)(6)
Regulation authority
CCR

What the official deficiency says

(6) All outdoor and indoor passageways and stairways shall be kept free of obstruction. This requirement is not met as evidenced by: Deficient Practice Statement Based on observation, the licensee did not comply with the section cited above by ensuring outdoor and indoor passageways and stairways shall be kept free of obstruction, which poses a potential health, safety or personal rights risk to persons in care.

Official plan of correction

POC Due Date: 02/13/2026 Plan of Correction The Licensee has agreed to read over the Personal Accommodations and Services regulation(s), provide training to all staff, and submit proof of training(s) to LPA by POC due date. In addition, Licensee will provide photographic evidence ensuring the area is compliance by POC due date.

Plan of correction recorded
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 2 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Inspection
Not classified in the sourceType A
Official classification
Type A
Official code
80019(e)(2)
Regulation authority
CCR

What the official deficiency says

80019(e)(2) Criminal Record Clearance (e) All individuals subject to a criminal record..licensed facility:(1) Submit a valid mailing..the Department. (A) An individual who holds a..mailing address. (2) Obtain a California clearance...Department or. This requirement is not met as evidenced by: Based on observation, interview and record review, the administrator did not comply with the section cited above in requesting a criminal record clearance for (S#1) which poses an immediate health, safety, and personal rights risk to persons in care.

Official plan of correction

Administrator will remove (S#1) from the schedule until criminal clearance has been approved. licensee will review the regulation cited and submit a statement of understanding to LPA via email by 01/25/2025.

Deadline recorded: Jan 24, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 24, 2025
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 1 unsubstantiated · 0 unfounded · 1 cited

Food serviceType B
Official classification
Type B
Official code
87555(b)(26)
Regulation authority
CCR

What the official deficiency says

87555 General Food Service Requirements.... (b) The following food service requirements shall apply: ...(26) Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. This requirement is not met as evidence by: Based on interviews, and observation, the licensee did not ensure sufficient amont of perishale food supply to be in stock for R#1-5, which poses a potential Health, Safety, or Personal Rights risk to persons in care.

Official plan of correction

Licensee will read over General Food Service Requirement. Licensee will restock refrigerator provide pictures along with grocery receipt to LPA. Licensee will provide an acknowledgement of understanding and email all required documents to LPA on POC date 1/27/2025.

Deadline recorded: Jan 27, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 27, 2025
Correction not verified in available records
View official report
Complaint

Allegations2 substantiated · 1 unsubstantiated · 0 unfounded · 2 cited

Medical and dental careType B
Official classification
Type B
Official code
87465(a)(2)
Regulation authority
CCR

What the official deficiency says

Incidental Medical and Dental Care.... (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care, by compliance with the following: ....(2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement is not met as evidence by: Based on observation, and interviews, licensee did not ensure medications were kept locked and secure for 5 out of 5 residents, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.

Official plan of correction

licensee has agreed to read over the " Incidental Medical and Dental Care " regulation and provide training to all staff. Licensee will provide a copy of training signed and dated by all staff. Training will be emailed to LPA Guerrero by POC date 1/10/2025.

Deadline recorded: Jan 10, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 10, 2025
Correction not verified in available records
View official report
Food serviceType B
Official classification
Type B
Official code
87555
Regulation authority
CCR

What the official deficiency says

General Food Service Requirements.... (a) The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement is not met as evidence by: Based on observation, and interviews, licensee did not ensure refrigerator was kept at the temperature according to title 22, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.

Official plan of correction

licensee has agreed to read over the " General Food Service Requirements " regulation and provide training to all staff. Licensee will provide a copy of training signed and dated by all staff. Training will be emailed to LPA Guerrero by POC date 1/10/2025.

Deadline recorded: Jan 10, 2025. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Jan 10, 2025
Correction not verified in available records
View official report
Complaint

Allegations2 substantiated · 0 unsubstantiated · 0 unfounded · 2 cited

Resident rightsType B
Official classification
Type B
Official code
87468.1(a)(6)(18)
Regulation authority
CCR

What the official deficiency says

87468.1 (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (6) To leave or depart the facility at any time and to not be locked into any room, building, or on facility premises by day or night. (18) To move from the facility. This requirement is not met as evidence by: Based on interviews, the Administrator did not follow Personal Rights of Resident and prevented R#1 to leave from the facility, which poses an immediate Health, Safety, or Personal Rights risks to persons in care.

Official plan of correction

Administrator has agreed to read over Personal Rights of Resident in All Facilities 87468.1(a)(6)(18) regulation and will provide training to all staff. Administrator will provide a copy of the training to LPA. The training will provide signatures and acknowledgement by all staff. Plan of Correction will be emailed to LPA on POC date: 12/20/2024.

Deadline recorded: Dec 20, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 20, 2024
Correction not verified in available records
View official report
Resident rightsType B
Official classification
Type B
Official code
87468.1(a)(3)
Regulation authority
CCR

What the official deficiency says

87468.1 (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidence by: Based on interviews, the Administrator did not follow Personal Rights of Resident and did not release R#1 medication to R#1 Responsible Party, which poses an immediate Health, Safety, or Personal Rights risks to persons in care.

Official plan of correction

Administrator has agreed to read over Personal Rights of Resident in All Facilities 87468.1(a)(3) regulation and will provide training to all staff. Administrator will provide a copy of the training to LPA. The training will provide signatures and acknowledgement by all staff. Plan of Correction will be emailed to LPA on POC date: 12/20/2024.

Deadline recorded: Dec 20, 2024. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 20, 2024
Correction not verified in available records
View official report
Complaint

Allegations1 substantiated · 0 unsubstantiated · 0 unfounded · 1 cited

Admission, assessment, and evictionType B
Official classification
Type B
Official code
87507a
Regulation authority
CCR

What the official deficiency says

87507 a. A refund of at least 80 percent of the preadmission fee in excess of $500 shall be provided if the applicant does not enter the facility after a preadmission appraisal is conducted, or the resident leaves the facility for any reason during the first month of residency. This requirement is not met as evidence by: Based on obervation, interviews and record review, the licensee did not ensure admission agreement " Refund " was followed, which poses an immediate Health, Safety, or Personal Rights risk to persons in care

Official plan of correction

Administrator has agreed to read over the entire Admissions Agreement regulation and provide a signed and written acknowledgement of understanding regarding refund procedures. Administrator will email document to assigned LPA by 12/1/2023

Deadline recorded: Dec 1, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Dec 1, 2023
Correction not verified in available records
View official report
Inspection
Admission, assessment, and evictionType B
Official classification
Type B
Official code
87458(a)
Regulation authority
CCR

What the official deficiency says

87458(a) Medical Assessment (a)Prior to a person's acceptance as a resident, .. The licensee shall be permitted to use the form LIC 602 (Rev. 9/89), Physician's Report, to obtain the medical assessment.This requirement is not met as evidenced Based on recrod review the licensee did not comply with the section cited above by not having R5 physician reports, which poses a potiential health and safety risk to persons in care

Official plan of correction

Licensee has agreed to send LPA Physician's Report for R5. Completed and updated by Physician. POC due date 11/3/2023

Deadline recorded: Nov 3, 2023. A deadline is not proof that correction was completed.

Plan of correction recorded
Correction deadline recordedDeadline Nov 3, 2023
Correction not verified in available records
View official report
Complaint

Allegations0 substantiated · 4 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Complaint

Allegations0 substantiated · 1 unsubstantiated · 0 unfounded

No deficiencies recorded in this report
Licensing recordNot an inspection of the operating facility
No deficiencies recorded in this report

Source and limits

California Department of Social Services, Community Care Licensing Division. Public facility history is described by the source as a five-year window. Older records and previous-licensee history may require a regional-office request. Type 741 RCFE-CCRCs, nursing homes, and other care settings are excluded from this page.

Read the data methodology